Excerpt from the eBook "The Big Book of CAM Advice" from TOPS Software

1. MY BEST ADVICE TO YOU…
Practical Advice from Community Association Management Professionals

2. ON AVOIDING BURNOUT
“Don’t work more than 40 hours a week to avoid burnout. A rested
person is more effective to get the job done.”

3. ON SEEKING COUNCIL
“Don’t follow a Board’s direction blindly. If you don’t feel it is appropriate,
make sure you speak to legal counsel before doing (obviously inform the
Board if you have reservations about their decision). ”
.

4. ONTAKING NEW CLIENTS
“Stop trying to take every client who comes to you. Some just won’t fit
into your Company box.”

5. ONTAKING IT PERSONALLY
“Managers shouldn’t take things personally and be able to have things roll
off their backs when they receive negative feedback from homeowners.”

6. ON KNOWLEDGE SHARING
“While hard as a smaller company, it is important to not rely solely on
one individual to know a process; duplication of knowledge within the
company is key.”

7. ON HIRING CONSULTANTS
“I think that I erred by not hiring consultants to save money. In the long
run, after hiring consultants and experts, we both saved money and had
a better result.”

8. ON BOARD DRAMA
“Do not feed into the drama of the Board. A person against the Board or
HOA can be your closest ally if the situation is treated correctly.”

9. ON COMMUNICATIONS
“Our Business takes a team approach.We do not just have one
community manager that only deals with that community.We have more
so that the client always has someone to talk to.”

10. ON GIVING BACK
“Work in teams, build recognition and reputation in the community, and
give back to the communities you work for.”

11. ON COMMUNICATIONS
“Don’t wait too long to
act on a project you
know is failing.”

12. ON ACCOUNTING
“For reconciliation purposes, record credit card payments separately
from cash and check payments.”

13. ON USINGTOPS
“Learn Add/Waive,
Pay adjust, etc.
inside and out.
When in doubt, use
the sample
community to test
the transaction.”

14. GETTHE EBOOK

15. THANKYOU!
Thanks to www.foundanimals.org for the awesome animal photos!