1. CURRICULUM VITAE
J.M.MD.MARGHOOB AHMED
Res. Telephone : 044 - 28542697, 9884060595, 9884274104
E-mail Address : jmdmarghoobahmed@ymail.com
Res. Address : Old No: 19, New No: 53,
R.O.B. Main Street, Opp. The New College,
Peters Road, Royapettah, Chennai – 600 014.
CAREER OBJECTIVE
Looking for a challenging position, where I can apply my knowledge, acquire new skills and contribute
constructively to the organisation. To utilize my skills and abilities in the field of BPO industry that offers
professional growth while being resourceful, innovative and flexible.
ACADEMIC BACKGROUND
(B.Sc.) Computer Science, University of Madras, Chennai, Year 1992-95
ADDITIONAL QUALIFICATION
Completed I.T.I.L (Information Technology Infrastructure Library) Certification.
Typing and the typing speed upto 50-60 wpm, Software & Hardware System support and trouble
shooting, Internet Browsing. Also undergone “VOICE” and “ACCENT” training in “VERTEX”.
LANGUAGES KNOWN
English, Hindi, Tamil, Malayalam, Arabic, Persian & Urdu.
WORK SUMMARY
 Working as a Quality Analyst in US-Voice Process for more than 14 months.
 Working as a Senior Consultant for US-Voice Process for nearly 18 months.
 Worked in a UK-Voice Process Survey Team L-02 for nearly 12 twelve months.
 Worked as a Senior Technical Support Executive for more than 40 months.
PROFESSIONAL EXPERIENCE
Company Name : M/s. Cloud Papers Computer Tech Support Pvt. Ltd., Chennai.
Designation : Business Development Executive.
Duration : 1 ½ Years. (From May’2014 – Till Date)
Clients : DELL,HP,Acer,Toshiba,Sony,Norton & McAfee.
Domain : BDM Executive.
Process Worked : US – Inbound Process.
Issues Handled :Follow up Activities assigned by the Director, Interacting with all
departments, Greeting Clients, Handled Team of 15 people, Proper Handling of Filing, Typing letters to
corresponding clients and companies. Typing work, Travel Arrangements, Telephone Reception,
Sending Call Letters, Emails sending & recieving & their follow up, Follow up to the Clients/Board
members giving intimations about forthcoming projects and informing about their participation
according to the schedule. Schedule changes made upon the availability of Clients/Board members
instructions given by the Client/MD. Suggestions taken on the availability of the Project
Managers/members to prepare the Leads and to intimate Client/Board members when it is ready.

2. Expert and hands on Experience using MS-Office – Word, Excel, Power Point and surfing
internet and other mails. Organised various meeting arrangements including preparing of supporting
materials and carrying them out in an appropriate manner. Making a note and recording appointments,
Greeting Clients, Preparing Agendas for the meetings, Organising business itinaries. Handling Office
Administration, Drafting, Managing Official documents such as letters, memos, annual reports, handles
petty cash and stationery etc. Smart working and technically sound with zeal of performance.
Office Administration, Handling & Supervising the team of staff, Scheduling the staff, Giving
Salaries to staff and making all correspondences & maintaining the time record of all staff, Motivating
Staff to enhance their productivity and contribution towards work, Mediated Staff Disputes, and
handled customer complaints. Interacting with Agents regarding attendance, Agents lacking in their
performances, their misbehaviour in the bay like eatables and other stuff like cleanliness of the bay and
the surrounded atmosphere. Follow up and communicating with specific departments for escalation
and resolution of complex problems, Acheiving targets/goals, Our company has an approval rate of
more than 80% Every month.
Performed Corporarte Sales as the support function for the Organisation. Co-ordinated and
managed multiple priorities and projects, Handled sales team, scheduled appointments and maintained
accurate, up-to-date confidential customer files, Assisted the hardware Engineers in the field of PC
Assembling, Maintenance & Troubleshooting. Indulged in activities of marketing in computer
components successfully, Other activities include task like Sales Promoting techniques. Launching of
new products and selling them through Sales team successfully. Components Sales, Complete System
Sales, Browser, Application, Installing Drivers & Utilities, Printer, Windows Installation Issues. The
company has also good software for verifying the keyed information.
Company Name : M/s. IV Support Technologies Pvt. Ltd., Chennai.
Designation : Quality Analyst.
Duration : 1 ½ Years. (From Mar’2013 – May’2014)
Clients : DELL,HP,Acer,Toshiba,Sony,Norton & McAfee.
Domain : Supported Desktops, Laptops, Printers& ISP Issues.
Process Worked : US – Inbound Process.
Issues Handled : Internet & Browser, Wireless, Slow PC Performance, Application, Installation
of Antivirus software. Drivers & Utilities, Printer, Virus Removal, Java & Adobe Reader, Media Player,
DVD or Optical Drive, Executable files and Applications, Windows updates, Sound, Uninstallation of
programs.
Company Name : M/s. Sutherland Global Services Pvt. Ltd., Chennai.
Designation : Senior Consultant.
Duration : 1 ½ Years. (From July’2011 – Mar’2013)
Clients : DELL – CTS (US), Bell (Canada), Acer, Symantec & Mcafee.
Domain : Desktops, Laptops, Printers & ISP.
Process Worked : US – Inbound Process.
Issues Handled : Internet & Browser, Wireless, Slow PC Performance, Application, Installing
Drivers & Utilities, Printer, Virus Removal, OSRI, Parallel Installation, Clean Installation, Adobe Reader,
Media Player, DVD or Optical Drive, Executable files and Applications, NIC Card, Mcafee, Windows
updates, Sound, Uninstallation of programs or applications by using Revo Uninstaller.
Company Name : M/s. Infotronics Communication Pvt. Ltd., Chennai.
Designation : Senior Quality Control Executive.
Duration : 12 Months. (From August’2010 – July’2011)
Clients : Survey (UK).
Domain : Quality Control.
Process Worked : UK – Outbound Process.
Issues Handled : Club La Costa, E-ON, Charity, Cable, Endowment Mortgage Policy, Talk
Talk, Credit Card, Debt Management, Health Guard - PMI, PPI - Payment Protection Insurance, Debt
Consolidation, Life Insurance, Land Investment, CFRE – Campaign for Rural England, PI – Personal Injury,
Cancer Research Institute - UK.

3. Company Name : M/s. Sutherland Global Services Pvt. Ltd., Chennai.
Designation : Senior Technical Executive.
Duration : 3 ½ Years. (From March’2007 – July 2010)
Clients : DELL – Dock (US), Bell (Canada), Acer (US), Symantec.
Domain : Desktops, Laptops, Printers & ISP.
Process Worked : US – Inbound Process.
Issues Handled : Internet & Browser, Wireless, Slow PC Performance, Application, Installing
Drivers & Utilities, Printer, Virus Removal, OSRI, Parallel Installation, Clean Installation, Adobe Reader,
Media Player, DVD or Optical Drive, Executable files and Applications, NIC Card, Norton, Windows
updates, Sound, Uninstallation of programs or applications.
I believe changes in life because nothing remains the same in this world. Everyone should know and
accept changes of this world. Please keep in mind “Changes is the only constant thing in this world” and
my message to the people of this world is “Everyone should agree and be ready to adopt the changes of
this world”.
EXTRA CURRICULAR ACTIVITIES
 National Social Service took part in many social activities.
 National Cadet Corps took part in annual camp conducted in Chengalpet.
 Attended many Seminars and gathered new information from it.
 Conducted Blood donation camps for raising awareness on Diabetes among people.
 Took part in oratorical contests and got prizes.
HOBBIES AND INTERESTS
 Listening to Music
 Playing Cricket
 Stamps Collection
 Watching Television
 Internet Browsing
 Chatting with friends
 Travelling
STRENGTHS
 Confident
 Aggressive
 Enthusiastic
 Target-Oriented
 Team-Player
PERSONAL DETAILS
Fathers Name : Mr. M.Y. Jamal Mohamed
Fathers Occupation : Retired Govt., Servant
Date of Birth : 03.03.1973
Religion : Islam
Preferred Locations : No Constraints
Expected Salary : 30 to 40% Hike from the Current Salary
Place : Chennai
Date :
_______________________
(J.M.MD.MARGHOOB AHMED)