A session on Audience Management delivered during international Train the Trainers in Leeds (2013) ran by the NTT of AIESEC UK.

1. Audience
Management

2. Activity
Scenario 1: Disengaged delegates
Scenario 2: Debate session and
people getting angry at each
other
Scenario 3: Delegate is joking
around and making fun of you

4. I present to you…
THE UNDER FUCKERS!

6. Asking questions not to get an answer
Totally irrelevant
Pain in the arse
Aggressive

7. never show your sad or mad
agree and move
on
ask them to write on the flipchart

8. Mr Know it all

9. Mr Know it all
never show your hard toor mad
sad stop
loves to talk and
agree and move on
attention seeker
knowledgeable write on the this
ask them to and loves to show
flipchart

10. Ask them to talk about some parts of the
session
other people’s names
ask closed
questions

11. Gripper

12. Gripper
negative attitude
very annoying
won’t let go

13. Avoid confrontation
Don’t be nervous
Respect their opinion
Strong eye
contact

14. Chinese Whispers

15. Chinese Whispers
They tell stories & jokes to others
bored, nervous sometimes critical
under fucker

16. stop talking and ask
permission to continue
ask if they have a question
listen to what they say, they
could be right
ask them to share with the group
involve them

17. Silent one
Inactive Delegates

18. Inactive Delegates
bored
inactive
no effort to listen

19. smile
use their name
make use of them, engage them
talk during break

20. The lost soul

21. The lost soul
doesn’t feel safe
shy
doesn’t believe in themselves

22. ask simple questions
use their name
raise ego
don’t focus all attention

23. Latecomer

24. Latecomer
always late
wants to be updated

25. never confront in public
talk after the session and ask
always start on time
don’t stop to recap

26. Early leaver

27. Early leaver
drains energy of group by leaving early

28. do not confront
speak another time
ask why
get feedback

29. The Broken Record

30. The Broken Record
keeps bringing up the same point over
and over again

31. demonstrate that the point has been made
write it on a flipchart
ask, is there anything
else you want to add

32. The Head Shaker

33. The Head Shaker
disagrees in a dramatic manner
roll their eyes
smirk at comments

34. focus on the audience
“I see your shaking your head, what are
your thoughts”
use a break to discuss their opinion

36. Backseat Driver
keeps telling you what
to do!

37. put suggestion to the rest
of the group
ask for cooperation
tell the person there are many different
ways to facilitate, there's no right way