This presentation discusses the stages of change and grief as well as how to cope with change through the personal story of one person at one library.

1. Innovation
Dur ing a Time
of Change
Lori Reed
Lori Reed Learning Solutions
lorireed.com | lori@lorireed.com
704.350.LIB1 (5421)

2. Agenda/Learning Objectives
• Background info on challenges facing
libraries
• My story
• How change affects us
• Choices we make
• Dealing with change
• Innovation during change

3. http://www.flickr.com/photos/tommy-ironic/61969725/

4. 1995 Library of the Year

5. Charlotte Mecklenburg Library Budget
$50,000,000
$41,250,000 $40,138,043
$39,411,696
$36,947,113
$35,372,946
$34,391,220
$32,500,000
$29,289,529
$23,750,000
$17,686,473
$15,000,000
2004-5 2005-6 2006-7 2007-8 2008-9 2009-102010-11 ?

8. Peak versus 2010
700 100%
100%
614
525 75%
350 50%
50%
321
24
175 25%
18 24
20
12
6
0 0 0%
Staff Branches Hours

10. In calm weather, all ships have good
captains.
Swedish proverb, often attributed to Adam Smith

11. The Stages of Change
Stage Stage Stage Stage
Active
One Two Three Four
Anger
Testing
Balancing
Confusion
Passiv
e
DEFENSIVE ACKNOW- ACCEPTANCE
SHOCK
RETREAT LEDGEMENT
Tim
e

12. The Stages of Grief
Anger
Active
Stability Acceptance
Denial Bargaining
Passive
Depression
Immobilized
Time

14. The Four Agreements
1.Be impeccable with your
word
2.Don’t take anything
personally
3.Don’t make assumptions
4.Always do your best

15. Circles of Control
The World
Circle of Concern
Circle of Influence

16. All the world’s problems
These are things
The World happening that I
may or may not
Water crisis in China be concerned
Kardashians about.
anything on Fox News
Michael Jackson’s Doctor
Worm going extinct

17. Concerns important to me
These are
Circle of Concern things that I
am concerned
gas prices about but have
no control
how bad the Panthers are playing
over.
They may
library budget
impact me but
who is going to get laid off I cannot
control the
interest on my 401K outcome.

18. Circle of Influence
These are
Circle of Influence things that I
ideas I can implement am concerned
my job performance about and
have control
helping library patrons over.
changing 401K allocations This is where
we need to
update resume focus our
physical and
get on Linked In mental energy.

19. What’s in your circle of influence?
The World
Circle of Concern
Circle of Influence

20. Thank you LISHost

21. Lessons learned: Innovating
when the world’s in chaos
Image Source: http://infolit-g11.wikispaces.com/TOK-IL+Track+2

22. 1. Innovation is more than tech.
Innovation is about the user/
member/patron/student/staff
experience.
Image Source: http://identidadgeek.com

23. 2. Be willing to do what’s right
for the organization and the
profession

24. 3. Focus on what you can
control, even if it is only
yourself
Image Source: http://hollowichigobanki.deviantart.com/art/Zen-stones-Early-Evening-163780332

25. 4. Accept the fact that libraries
are going to look very different
in the future

27. 5. This is an opportunity!
- to learn
-to grow
-to adapt
-to improve
-let go of what’s not working

28. Lori Reed
Lori Reed Learning Solutions
lorireed.com | lori@lorireed.com
704.350.LIB1 (5421)