1. Lori Cox
Customer Support Specialist
Kettering, Ohio
955 Rio Ln.
Kettering, OH 45429
937‐684‐0407
wentzel7iron@gmail.com
OBJECTIVE
To develop and maintain a permanent and positive relationship with customers
EDUCATION
Bachelor’s Degree in Social and Industrial Communications
Wright State University, Fairborn, OH
1988 – 1995
The dual major is designed for understanding the sociological influences that operate in organizations and how
communication is used in the workplace. Also understanding the role of the individual in the organization and how to
cope with organizational change.
WORK EXPERIENCE
Customer Support Specialist
Wright State Physicians, Fairborn, OH
Nov 2014 – Current
 Respond to and resolve all patient service requests
 Process and maintain all patient information such as insurance documentation, referrals and medical records
with the upmost accuracy and confidentiality
 Coordinate appointment schedules with all relevant departments
Customer Support Specialist
Lexis Nexis, Centerville, OH
May 2011 – Jun 2012
 Build vital positive relationships with clients
 Provide explanation of contractual charges
 Provided high quality telephonic support in a manner that met or exceeded department expectations
 Support customer through troubleshooting and customer education as well as acting as a liaison between
departments in the resolution of day‐to‐day operational problems
 Manage ID/Password and web support. Resolve TCP/IP problems
 Dispatch problem tickets
Administrative Assistant to CEO
Wright Financial, Dayton, OH
Aug 1993 – Oct 1995
 Data entry tasks
 Maintained individual agreement files along with large scale corporate contracts
 Responsible for starting all new customer files and maintaining files for active loan transactions
 Assisted with reviewing loan documents and checking for any inaccuracies

2.  Maintained and coordinated the business calendar with extreme detail, utilizing discretion and judgment at all
times in dealing with the executive's direct reports
Customer Service Representative
MetLife, Dayton, OH
Jul 1992 – Aug 1993
 Assisted policy holders in the maintenance and service of their policies
 Verified customer and account data by reviewing, correcting, deleting or reentering data. Offered necessary
assistance and support to the clients, attending to calls and correspondences
 Provided information with respect to insurance policies, and also communicating any changes in policy to
existing and prospective clients
 Input client conversations, into database, with details of inquiries or complaints and action steps that were
taken
Customer Support Operations
Mead Data Central, Dayton, OH
Jan 1990 – Jun 1992
 Assisted clients utilizing a leading database software document service, while serving as a liaison with other
departments
 The speedy data transmission assisted legal research, LEXIS, and news database service, NEXIS
 Electronic data‐search and digitized scanning and printing, required outstanding communication, customer
service and troubleshooting
OTHER/VOLUNTEER EXPERIENCE
 Van Buren Middle School Accountability
 Lexis Nexis Operations TEAM Spirit & Employee SPIRIT
 Moms4Miracles Yearly Golf Outing (and various other events) making miracles happen for children with cancer
Alzheimer’s Assoc. Walk Stage Manager
Alzheimer’s Association, Centerville, Ohio
Jan 2014 – Current
 As the annual stage manager, responsible for the smooth execution of the event
 Ensure all presentations happen exactly on time
 Manage riser use and placement
Alzheimer’s Assoc. Help Line
 Assist individuals and families calling the helpline, seeking help and support for the challenges of Alzheimer’s
and other forms of dementia
 Communicate effectively, as the Chief Liaison, to ensure all needs are met
 Compassionate with good listening skills
SKILLS
 Word
 Excel
 PowerPoint
 Outlook
 Database management