1. DAVIA AUSTIN
292 E 92nd
Street, Brooklyn, NY 11212
daviaaustin@gmail.com ▪ (917)374-9898
www.linkedin.com/in/daviaaustin
SALES EXECUTIVE —BUILD NEW/UNTAPPED MARKETS,
SUCCESSFULLY GROW ACCOUNT REVENUES CLIENT RETENTION AND CUSTOMER SERVICE
mprove employer’s bottom line using results-driven, effective sales techniques combined with customer
relationship management strategies that drive sales (continued contract commitments and per-account sales
growth). Command the entire sales management process, from lead generation and relationship building to
account development, management, and retention. Focus energies between account management and new sales
development as well as building an attractive pipeline for initial and future revenues. Exceed sales quotas and build
sales volumes across established markets.
 New Market Development/Trending
 Account Development & Management
 Contract Development and Negotiation
 Account Territory Management
 Consultative & Needs-Based Selling
 Cold-Calling/Prospecting/Client Needs Analysis
 Forecasting/Budget Administration/Billing
 Revenue/Sales Pipeline Growth
 Solutions-Based, High-Impact Presentations
 Customer Relationship Management (CRM)
PROFESSIONAL CAREER
Charter Sales Executive | Blue Star Jets NewYork, NY | Feb. 2015 - Present
 Direct responsibility for following up on new leads and referrals resulting from multiple lead sources to
identify, qualify and develop relationships
 Maintain sales plan, develop marketing initiatives to reach potential customers (i.e. B2B, networking)
 Understand client's needs and articulate options to best suit the customer requirements and ensure that
operators meet quality assurance standards to provide the highest levels of customer service to our clients
 Negotiate with operators to achieve competitive rates and assume full responsibility for every detail of each
charter from the initial quote through price negotiation
 Prepare and submit sales proposals and materials
Lifestyle Manager | At Your SIRvice Lifestyle Management/Concierge Service NYC/NJ | 2011 - Present
 Execute virtual assistant duties managing dinner and hotel reservations, online research and travel
arrangements and/or accommodations
 Provide luxury services (i.e. private jet charter, yacht charter, exclusive/vip events & real estate) to high net
worth clients while delivering outstanding personalized customer service
 Research and expressed ideas effectively both orally and in writing to various clients
 Accesse and evaluated my own work to manage my client’s time effectively
 Postal Mail Management; screen and forward, budget planning, and sourcing suppliers and vendors
 Manage property maintenance via outsourced personnel and staff; provided customer service assistance as
needed
 Providedpet care, child care, heavy housekeeping, planned and prepared dietary meals according to client
requests. Assiste with grocery list/shopping, vacation services and performed valet duties; i.e. luggage
packing, and wardrobe
Personal Assistant | Founder/Dir. Operations, HME Marketing Group NJ & NYC | Jan. 2009 – Sep. 2010
 Assisted in the recruitment and hiring process of promotional/spokes-models
 Maintained calendars by coordinating schedules, booking meetings and managing priorities
 Filtered incoming calls, e-mails, post, faxes and correspondence when required
 Maintained confidential files and provide support for all scheduled meetings
 Performed general office duties including but not limited to: researching, copying, printing, etc
 Arranged travel and accommodations
 Liaised with external staff, clients, models and assist with special event planning
 Executed light to heavy housekeeping duties
 Ran errands and obtained household supplies as needed
 Demonstrated knowledge of and accountability for employee records and daily office operations: labor, petty
cash, bank deposits, change orders, and bank deposits verifications
I

2. Account Representative|Millionare Connoisseur’s Club NY & FL | Mar.2008 – Dec. 2008
 Marketed club’s matchmaking and concierge services to high net worth individuals
 Promoted our organization with local, national and international publications
 Acted as liaison between editors, owners and executive VPs for interviews with magazines
 Maintained communication with employers for meetings, changes and progress while adhering to company’s
standards and goal.
Personal Assistant/Nanny/House Manager|The Palmer Family FL | May 2006 – May 2008
 Answered incoming calls, emails and inquiries from new and potential customers for shutters
 Performed tasks of taking appointments and maintaining appointment schedules for consultation and
estimates
 Handled taking notes, measurements and the unloading and loading of samples
 Provided childcare and assistance to 5 children (4 girls and1 boy)
 Assigned task of seeing children off to school and pick up at designated school bus stop
 Accountable for overseeing all aspects of daily routine including feeding, dressing, bathing and providing daily
entertainment for children (i.e. excursions to the beach, reading, etc)
 Assisted the children with homework after school with a bit of tutoring
 Attended to household chores such as housekeeping and laundry
 Managed property maintenance staff and performed duties similar to that of Ms. Thompson
Home Health Aide|Stuart Zirofsky, LMSW/POA Brooklyn, NY | Dec. 2002 – Apr. 2006
 Accompanied clients to doctors’ offices and on other trips outside the home, providing transportation
assistance and companionship
 Gave prescribed oral medications under written direction of physician
 Massaged patients and applied preparations and treatments, such as ointments and rubs
 Provided patients and families with emotional support and instructions in areas of preparing healthy meals,
independent living and adaptation to disability or illness
 Maintained records of patient care, condition, progress and problems in order to report and discuss
observations with supervisor or case manager
 Entertained by reading aloud to keep patient mentally healthy and alert
 Planned, purchased, prepared and served meals according to diets
 Directed patient in simple prescribed exercises and in the use braces or cast
 Checked patient's pulse, temperature and respiration
ADDITIONAL SKILLS & ATTRIBUTES
Microsoft Office (Word, Excel,
Outlook), Mac OS, IT literate
Meeting and Event Coordination
Home and Office Organization
Professional Correspondence
Sales and Marketing
Calendar Management
10+ Years of Private Service
Experience
Confident and Poised
Adaptable and Intelligent
Effective interaction with staff and
clients of all levels
Personable and Confidential
Capable and Love to Travel
Education:
Real Estate Education Center, New York, NY
Real Estate Sales (2015)
Atlantic Technical College, Coconut Creek, FL
Microsoft Office (Word, Excel, PowerPoint) 2007
Bulkan’s Health Care Services, Brooklyn, NY
Home Health Aide (HHA) Certification (2003)
Food and Nutrition & Home Economics Management (1998)
Ardenne High School, Jamaica, West Indies
High School Diploma (1998)