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Communicating with your
     customers
Galleries Shop & Café – Freshford near Bath
Background
 New build - £300k
 On the edge of a field – but
  next to VH so lots of
  parking and action
 Opened in August 2009
 Serves two villages – ca
  1000 people (each had a
  shop once)
 Complicated structure – to
  get gift aid on donations
  and avoid corporation tax
  on profit (yes, profitable)
 Paid manager, 60
  volunteers
 Turnover: average £6k pw
Twelve ways:
 Surveys /Suggestions    Support local events
  book                    Apply for awards –
 SHOP NEWS                milk for PR
 Website                 Offer extra services
 Emails                  Local art, cards, jams,
 Café                     cakes, soups, quiches
 Reverse credit          And of course – stock local
 Organise events          foods!
Questions
  ?
Suggestions
   Book
  Please write in your name
so we can let you know what’s
         happening!
“SHOP NEWS”




          •   4 pages of A5
          •   roughly bi-monthly
          •   through every letterbox; also emailed
          •   £168 for 800 copies - £15 to distribute
          •   Available in shop, pub, local B&Bs
Website www.galleriesshop.co.uk
                                  • Wordpress -
                                    easy to update
                                  • Basic info on
                                    every page
                                  • About us
                                  • Volunteering
                                  • News
                                  • Offering
                                  • FLiSCA
                                  • Links
                                  • Contact page


                                  • 330 hits pm
Emails
                                                                                                     • “Constant
                                                                                                       Contact”
   • Easy to update
                                                                                                     • Consistent style
   • Basic info on every page
                                                                                                     • Personally
    • About us
Hello Paul, 
                                                                                                       addressed
SeeOfferings
  • BBC Points West for Village SOS coverage 
                                                                                                     • Unsubscribe
 
   • News
BBC Points West visited yesterday as part of their coverage of Village SOS - the new Big Lottery       option
Fund supporting communities across the UK to start up or revitalize rural enterprises - from shops
and food projects to broadband schemes.  We were flattered to be featured as a successful
   • Contact projects.                                                                               • Not too often
example of such page We might ourselves put in an application for an extension to our
covered café area which regularly overflows with customers.   
                                                                                                     • 500 addresses –
You can still see the coverage here - but only until 7 o'clock tonight Tuesday!           
                                                                                                       50% read rate

Apple Day a success                                                                                  • Separate lists for
                                                                                                       local, nearby,
Over 200 bottles were filled with delicious apple juice on Sunday at our Apple Day.  We
managed to get through all the many baskets of applies before 2 pm because people from                 suppliers, other
Wellow very kindly came over to lend us their wonder crushing machine - saving us lots of
chopping and manual crushing.  Transition Bath lent us a third apple press.  We we were very
                                                                                                       shops etc
grateful to both, and very productive!
                                                                                                     • … and we tweet
……….
                                                                                                       a bit
Café



       • Great meeting place
       • Tiny kitchen area but can offer lunch
       • Noticeboard
       • High chair, toys
       • Magazines
       • Wifi (free)
       • Expand with
         Village SOS grant
Reverse credit
 Standing orders to the
  shop at the beginning of
  the month
 Spend during the month;
  can top up
 Convenient
 Brings people in
 Means you can send your children
  shopping
 Now 142 households – between £10
  and £350 pm, £6K+ altogether
 £5 reward when £500 spent
Organise
events
and support local events
Get
awards
Offer extra
services
… but not everything works   PLUS:
                             • Photocopying / laminating
                             • Receive parcels
                             • Sell floodlight tokens for tennis club
                             • Sled hire when it snows!
Outlet for anything local



              …not just
               food
Stock local foods!
Avonfield Cottage Fruit marmalade       Honey & Daughter Cider
Bath Bakery Everyday bread              Iford Manor Teas
 Bath Pig Co Chorizos                   Jo’s Pantry Ready meals; Christmas
                                        cakes
Box Steam Brewery Beer
                                        Jon Thorner Meat, cheese, pies etc
Cheltenham Cheese Co Cheese
                                        KG Consultants Apple juice (36
Chocolino Fancy chocolates
                                        varieties)
Coombe Farm Organic yoghurt
                                        Lovejoys Fruit and veg
Dairy Home Team Dairy
                                        Marshfield Ice Cream
Dorset Down Mushrooms
                                        Meg’s Kitchen Fudge
Freshford Manor Honey
                                        Mere Fish Farm Fresh frozen fish; trout
Fussell Farms Rapeseed oil, sunflower   paté
oil, mayonnaise, salad dressing
                                        Natural Vitality Hummus, dips, paté
Good Egg Co Organic free-range eggs
                                        Newton Farm Organic meat
Home Farm (Lower Wraxall) Sacks of
                                        Penny Blamey Cakes, quiches
organic potatoes
Homewood Cheeses Yew cheese;            Sian Blackmar Brownies
Old Demdike                             Upton Cheyney Chili Co Chilis
                                        Walker A & M Organic potatoes
                                        Watmuff & Becket Soups and Risotto
End
      Gitte Dawson
  Galleries Shop & Café
   Freshford near Bath
    Tel 01225 722511
gitte@galleriesshop.co.uk

   Always happy to be
      contacted!

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Galleries community shop

  • 1. Communicating with your customers Galleries Shop & Café – Freshford near Bath
  • 2. Background  New build - £300k  On the edge of a field – but next to VH so lots of parking and action  Opened in August 2009  Serves two villages – ca 1000 people (each had a shop once)  Complicated structure – to get gift aid on donations and avoid corporation tax on profit (yes, profitable)  Paid manager, 60 volunteers  Turnover: average £6k pw
  • 3. Twelve ways:  Surveys /Suggestions  Support local events book  Apply for awards –  SHOP NEWS milk for PR  Website  Offer extra services  Emails  Local art, cards, jams,  Café cakes, soups, quiches  Reverse credit  And of course – stock local  Organise events foods!
  • 4. Questions ? Suggestions Book Please write in your name so we can let you know what’s happening!
  • 5. “SHOP NEWS” • 4 pages of A5 • roughly bi-monthly • through every letterbox; also emailed • £168 for 800 copies - £15 to distribute • Available in shop, pub, local B&Bs
  • 6. Website www.galleriesshop.co.uk • Wordpress - easy to update • Basic info on every page • About us • Volunteering • News • Offering • FLiSCA • Links • Contact page • 330 hits pm
  • 7. Emails • “Constant Contact” • Easy to update • Consistent style • Basic info on every page • Personally • About us Hello Paul,    addressed SeeOfferings • BBC Points West for Village SOS coverage  • Unsubscribe   • News BBC Points West visited yesterday as part of their coverage of Village SOS - the new Big Lottery option Fund supporting communities across the UK to start up or revitalize rural enterprises - from shops and food projects to broadband schemes.  We were flattered to be featured as a successful • Contact projects.  • Not too often example of such page We might ourselves put in an application for an extension to our covered café area which regularly overflows with customers.      • 500 addresses – You can still see the coverage here - but only until 7 o'clock tonight Tuesday!            50% read rate Apple Day a success   • Separate lists for local, nearby, Over 200 bottles were filled with delicious apple juice on Sunday at our Apple Day.  We managed to get through all the many baskets of applies before 2 pm because people from suppliers, other Wellow very kindly came over to lend us their wonder crushing machine - saving us lots of chopping and manual crushing.  Transition Bath lent us a third apple press.  We we were very shops etc grateful to both, and very productive! • … and we tweet ………. a bit
  • 8. Café • Great meeting place • Tiny kitchen area but can offer lunch • Noticeboard • High chair, toys • Magazines • Wifi (free) • Expand with Village SOS grant
  • 9. Reverse credit  Standing orders to the shop at the beginning of the month  Spend during the month; can top up  Convenient  Brings people in  Means you can send your children shopping  Now 142 households – between £10 and £350 pm, £6K+ altogether  £5 reward when £500 spent
  • 12. Offer extra services … but not everything works PLUS: • Photocopying / laminating • Receive parcels • Sell floodlight tokens for tennis club • Sled hire when it snows!
  • 13. Outlet for anything local …not just food
  • 14. Stock local foods! Avonfield Cottage Fruit marmalade Honey & Daughter Cider Bath Bakery Everyday bread Iford Manor Teas Bath Pig Co Chorizos Jo’s Pantry Ready meals; Christmas cakes Box Steam Brewery Beer Jon Thorner Meat, cheese, pies etc Cheltenham Cheese Co Cheese KG Consultants Apple juice (36 Chocolino Fancy chocolates varieties) Coombe Farm Organic yoghurt Lovejoys Fruit and veg Dairy Home Team Dairy Marshfield Ice Cream Dorset Down Mushrooms Meg’s Kitchen Fudge Freshford Manor Honey Mere Fish Farm Fresh frozen fish; trout Fussell Farms Rapeseed oil, sunflower paté oil, mayonnaise, salad dressing Natural Vitality Hummus, dips, paté Good Egg Co Organic free-range eggs Newton Farm Organic meat Home Farm (Lower Wraxall) Sacks of Penny Blamey Cakes, quiches organic potatoes Homewood Cheeses Yew cheese; Sian Blackmar Brownies Old Demdike Upton Cheyney Chili Co Chilis Walker A & M Organic potatoes Watmuff & Becket Soups and Risotto
  • 15. End Gitte Dawson Galleries Shop & Café Freshford near Bath Tel 01225 722511 gitte@galleriesshop.co.uk Always happy to be contacted!

Hinweis der Redaktion

  1. Can I put my notes in here? Yes. But seems strange
  2. Can I put my notes in here? Yes. But seems strange