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Digital Strategy Delivering digital by default Felicity Shaw Head of Policy, Digital Delivery Government Digital Service
Martha Lane Fox Review ,[object Object],[object Object],[object Object],[object Object],[object Object]
Government Digital Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Government Digital Strategy “ Digital by Default” government services All existing and future services to be designed first and foremost for digital delivery.  The Digital Government Service will establish and assure delivery of a clear roadmap of services to move to ‘digital by default’ Assisted digital Ensure ‘digital by default’ is a reality by driving and supporting measures in place to provide support to those challenged by the use of digital only services Single Online Service from government A single URL from government for all online services.  Business services currently provided by Businesslink will be integrated into the single domain service. Distributed services  (Open APIs) All transactions and information services available for delivery through a newly created market place with accredited partners, including charities, social enterprises, private companies and employee-owned co-operatives to compete to offer people high quality digital services to their communities; Service Performance Measurement Identify and implement consistent industry standard metrics to assess the quality of online information and transaction services Quality assurance of transaction and information services All government services to be delivered to clear standards and measured consistently, with performance metrics published and fully transparent Seamless integrated experience All services to achieve a seamless high quality experience fully integrating face to face and other necessary non digital engagement Digital engagement with government Consistent high quality approach to government’s digital engagement with citizens and businesses, including use of rating and comment services, social media and networks etc. Effective Commissioning Commission the most appropriate digital service (content and / or transaction) from the one or a range of partners that best meet the user’s needs at lowest cost.
How will we make digital the default setting? ,[object Object],[object Object],[object Object]
Improve the Customer’s Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Improve the technology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Deliver tangible benefits ,[object Object],[object Object]
What does it mean for Local Government? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Digital Strategy - Delivering digital by default (Cabinet Office UK 2011)

  • 1. Digital Strategy Delivering digital by default Felicity Shaw Head of Policy, Digital Delivery Government Digital Service
  • 2.
  • 3.
  • 4. Government Digital Strategy “ Digital by Default” government services All existing and future services to be designed first and foremost for digital delivery. The Digital Government Service will establish and assure delivery of a clear roadmap of services to move to ‘digital by default’ Assisted digital Ensure ‘digital by default’ is a reality by driving and supporting measures in place to provide support to those challenged by the use of digital only services Single Online Service from government A single URL from government for all online services. Business services currently provided by Businesslink will be integrated into the single domain service. Distributed services (Open APIs) All transactions and information services available for delivery through a newly created market place with accredited partners, including charities, social enterprises, private companies and employee-owned co-operatives to compete to offer people high quality digital services to their communities; Service Performance Measurement Identify and implement consistent industry standard metrics to assess the quality of online information and transaction services Quality assurance of transaction and information services All government services to be delivered to clear standards and measured consistently, with performance metrics published and fully transparent Seamless integrated experience All services to achieve a seamless high quality experience fully integrating face to face and other necessary non digital engagement Digital engagement with government Consistent high quality approach to government’s digital engagement with citizens and businesses, including use of rating and comment services, social media and networks etc. Effective Commissioning Commission the most appropriate digital service (content and / or transaction) from the one or a range of partners that best meet the user’s needs at lowest cost.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.