RUday Manchester | What's in a star? | Carlisle City Council
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The document discusses the website for Carlisle.gov.uk and opportunities to improve it. It notes the large number of pages on the current site and suggests reducing unnecessary content. It also recommends focusing on full transactional processes rather than just the front end user experience. The presentation concludes by thanking the audience and inviting any questions from Jill Gillespie and Ben Renucci, customer service and development officers at Carlisle.gov.uk.
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RUday Manchester | What's in a star? | Carlisle City Council
- 1. What’s in a star? Carlisle.gov.uk
- 5. What happens in the back should be just as important as the front Carlisle.gov.uk
- 6. Previously on the web Carlisle.gov.uk
- 7. Do we really need these? Carlisle.gov.uk
- 9. New online Council Tax Carlisle.gov.uk
- 10. New home page for services Carlisle.gov.uk
- 11. Promotion
- 13. Usage
- 14. Self Service WEB SELF SERVICE PHONE/COUNTER Carlisle.gov.uk
- 15. Savings
- 17. What’s next
- 18. Reduce Content Do we need 7000 pages? Carlisle.gov.uk
- 19. Look at the full process Not just the front end Carlisle.gov.uk
- 21. Thank you Any questions? Jill Gillespie / Customer Services Manager Ben Renucci / Corporate Development Officer JillianG@Carlisle.gov.uk / BenR@Carlisle.gov.uk Carlisle.gov.uk