Presentation on the Local Waste Services Standards Pilot Projecr by Linda O'Halloran, Head of Products, Local Digital programme at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Finance strategies for adaptation. Presentation for CANCC
Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016
1. Local
Digital
Programme
Local Waste Services StandardsLocal Waste Services Standards
Pilot ProjectPilot Project
#LocalDigital @LDgovUK
bit.ly/WasteProject
Linda O’Halloran | Head of Products | @LindaSasta
3. The Sector Needs Pioneers
DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
4. 4
Today’s ObjectiveOur Ethos
By working out loud, sharing ourBy working out loud, sharing our
lessons, successes and failures,lessons, successes and failures,
we’ll bring the sector with us, andwe’ll bring the sector with us, and
achieve better outcomesachieve better outcomes
DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
5. 5
2. Co-design some data standards for a local service - waste
3. Implement quickly - Show that the standard can work
4. Communicate how and why we’re doing this project
1. Pilot agile co-working. Can Local Government collaborate?
Project Objectives
6. 6
What We Mean By Standards
We’re developing basic
data protocol, including
common taxonomies and
data models.
7. 7
What We DON’T Mean By Standards
We’re not specifying how
councils design their waste
service, and we’re not
building single services
8. 8
The Goal
We’re trying to agree common building blocks that
all councils and suppliers can use to develop the
products and processes that make their waste
services excellent and interoperable
9. May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs implement
live changes.
The project team offers:
•Implementation audit
•Implementation planning
•Service design support
•Tech support
Show & tell
Alpha phase
Develop, share & publish
alpha versions of:
•data model
•publishing standard
•API specifications
•Referencing implementation
•Business case
Show & tell
You are here
Project Roadmap
Discovery phase
•Discovery days with each council
(incl suppliers)
•Discovery session with public
sector stakeholders
•Discovery session with
commercial sector
•Collation of needs into a backlog
and roadmap
•Review of backlog and roadmap
with LAs
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
10. May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs implement
live changes.
The project team offers:
•Implementation audit
•Implementation planning
•Service design support
•Tech support
•Beta business case
Show & tell
Alpha phase
Develop, share & publish
alpha versions of:
•data model
•publishing standard
•API specifications
•Referencing implementation
•Alpha usiness case
Show & tell
You are here
Updated Project Roadmap
Discovery phase
•Discovery days with each council
(incl suppliers)
•Discovery session with public
sector stakeholders
•Discovery session with
commercial sector
•Collation of needs into a backlog
and roadmap
•Review of backlog and roadmap
with LAs
Evaluation &
legacy phase
•Secure phase 2
plans
•Final business
case
•Write up all
lessons
•Hanover doc.
•Final video
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
11. 1. A taxonomy of reasons for missed bins
2. A waste management Application Programming Interface (API)
3. A business case for end-to-end waste service design using common data and API
standards, and common digital components (like a single addressing service)
4. Agreed key performance indicators (KPIs)
5. Some standard contract clauses
6. A clearly documented method for co-designing and implementing local digital service
standards – starting with waste services
Our Original ‘To Do List’
The phase 1 shortlist
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
12. 1. Taxonomies of reasons for missed collections, material types, container types and
bulky items
2. A waste management Application Programming Interface (API) specification to
demonstrate how the standard can be applied
3. A business case for end-to-end waste service design using common data and API
standards, and common digital components (like a single addressing service) – 3
versions
4. Agreed key performance indicators (KPIs) – We have diverted our time for KPIs into
refining the business case for different organisations
5. Some standard contract clause guidance
6. A clearly documented method for co-designing and implementing local digital service
standards – starting with waste services – report, timelines, above assets and video
What our final ‘building blocks’ will be
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
14. Needs epicsNeeds epics
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
15. 15
The ‘Epics’ Spreadsheet
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
16. Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
17. Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
18. 18
• engaged with over 80 UK Councils (plus new
people here today)
• engaged with 30 suppliers
• engaged with 22 Networks/ Representative
Bodies/ Change stimulation orgs
By working out loud we have…
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
19. Welcome
Linda O’Halloran, Head of Products, Local Digital
Programme, DCLG
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
20. Local
Digital
Programme The business caseThe business case
#LocalDigital @LDgovUK
bit.ly/WasteProject
Sarah Prag | Service Design Project Lead| @SarahPrag
21. • £500 million for the sector over the 14 years
• £142 million of that is channel shift enabled by the
standard, the rest is more directly attributed
• That’s £115,000 to £215,000 per council per year, once
implemented
The headlines
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
22. Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
Investigating contacts
Total sector savings (over 14 years)
£265 million
Customer contact
Total sector savings (over 14 years)
£142 million
Running the serviceSet up / refresh
Tendering &
implementing a new
waste contract
Total sector savings (over14
years)
£33 million
Creating a joined up end-
to-end digital experience
Total sector savings (over
14 years)
£59 million
23. 23Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
26. • Partnerships & shared services
• A more open & fluid market
• Freedom to shop around
• Innovation
– products, services, business models
– Councils, SMEs, bigger companies, communities
The wider benefits
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
27. 27
• Unanimous support in local public sector
• Still needs a centrally funded stimulus (up to £1.55m)
• Supplier engagement has been weakest
• Central government are currently unable to fund
Where We’re At Now
Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
Hinweis der Redaktion
Housekeeping
Fire
Social Media
Video
So, today we want to show you what we’ve achieved to date
Where we stumbled
What we’d do differently next time
And suggest how we might move forward
Scott's group took this photograph of themselves using a string to operate the shutter on 17 January 1912, the day after they discovered Amundsen had reached the pole first.
Health warning: project is a lone ranger testing data standards.
Requires huge engagement from across diverse disciplines and organisations. We’re testing an approach to targeting service managers to devs.
No one will be in their comfort zone all day.
So, be open and note ideas about how certain parts should be packaged to better engage our diverse audiences!!
Set tone for day - We aim to bare all
2 points:
1. Working out loud - Frequently feel exposed running this project. Don’t know what I’m doing.
2. Comms problem that needs to be overcome to unlock benefits of digital for local
It’s only by trying to communicate
3. Facilitating. Not owning.
i.e. we are NOT delivering “an API” that everyone has to use.
We are NOT delivering rules about how councils should design their waste policy or wastes services (e.g. which bins for which type of waste)
i.e. we are NOT delivering “an API” that everyone has to use.
We are NOT delivering rules about how councils should design their waste policy or wastes services (e.g. which bins for which type of waste)
i.e. we are NOT delivering “an API” that everyone has to use - not building 1 common service.
We are NOT delivering rules about how councils should design their waste policy or wastes services (e.g. which bins for which type of waste)
We worked backwards from the minimal thing that we thought was needed to test whether local government could collaborate on defining and testing some common data standards.
As data standards alone don’t return value, and therefore offer little medium term incentive to implement, we thought we needed to build some useful software that would implement the standard and improve council services at the same time, therefore incentivising uptake.
Expectation Management
We’ve got 1 developer
We’ve got 9 months
We don’t control suppliers or mandate councils
BUT…
We have identified real opportunities – some of which could be implemented ASAP
Others will be enabled by this work
Testing capacity to collaborate is important
The approach: JFDI - 9 months to prove that there’s substance to data standards for local services. Coming up to end of 2nd trimester
We worked backwards from the minimal thing that we thought was needed to test whether local government could collaborate on defining and testing some common data standards.
As data standards alone don’t return value, and therefore offer little medium term incentive to implement, we thought we needed to build some useful software that would implement the standard and improve council services at the same time, therefore incentivising uptake.
Expectation Management
We’ve got 1 developer
We’ve got 9 months
We don’t control suppliers or mandate councils
BUT…
We have identified real opportunities – some of which could be implemented ASAP
Others will be enabled by this work
Testing capacity to collaborate is important
The approach: JFDI - 9 months to prove that there’s substance to data standards for local services. Coming up to end of 2nd trimester
Taking on board opinions - Implementing MVC's preferences ranks more highlly than others. Project team have final say.
Taking on board opinions - Implementing MVC's preferences ranks more highlly than others. Project team have final say.
4 key objectives
“The Lego movie features a terrifying menace called ‘the Kragle’ (or as we might know it ‘krazy glue’), which President/Lord Business intends to use to glue all the people, things, and places in the lego world together, so that they’ll never be able to be anything different. Hopefully, for the majority of people, the notion of gluing Lego pieces together will sound insane or at least abhorrent but I’m sorry to report that it isn’t just an idea cooked up by the writers of the Lego movie.”
Bottom up
Efficiencies in current services.
Other opportunities?
Very keen to flesh these out in the final version
Plus analogy for market? Or something from BSI?