What's in it for you? Check out what's new in Sugar 6.5 Want to know more? Here are 5 reasons Why You Should Upgrade to SugarCRM 6.5: http://loadedtech.com.au/blog/bid/130219/5-reasons-Why-You-Should-Upgrade-to-SugarCRM-6-5 Talk to SugarCRM Australia's Gold Partner, Loaded Technologies: - Contact us on +612 8282 2900, - Visit our website: http://loadedtech.com.au/sugarcrm - Email us at sugar@loadedtech.com.au

1. What’s New in
Sugar 6.5

2. Key areas of focus in the Sugar 6.5 release
• Brand new user interface delivers fantastic new user experience
• Full Text Search: new predictive search, just like Google!
• New Calendar now easily integrates with a whole series of calendars
• Email Archiving to Cases: great productivity enhancement for customer support people
• Sugar Logic enhancements: complex customisations made simple
• Platform enhancements: performance and architecture improvements

3. Sugar 6.5: End-user and business benefits
• Improved user experience with a cleaner, more intuitive and much faster User Interface
• Makes finding the information you need amazingly easy with a new full text search
• Faster and easier to manage appointments and keep your calendars in sync with the
updated Calendar with new iCal and Outlook integration
• Improved productivity: email archiving enhancements
• Additional support for IBM software and hardware
• Platform, architecture, speed and performance improvements

4. Fantastic new User Experience
• Less clutter
• Cleaner interface
• More intuitive
• Faster
Maximum amount of screen
real estate to make sure you
have the most relevant info
possible about your
prospects and customer
Clean, intuitive User Interface

5. A new way to navigate
• Finding information is intuitive
• Finding information is fast
• Finding information is targeted
• Increases productivity and saves time
Search in Sugar is like Google Search

6. New Calendar module
More productivity
• Web calendar look & feel
• Drag and drop
• Recurring meetings
• Supports iCal Standard
• Updated Microsoft Outlook integration

7. New iCalendar support
iCalendar is used and supported by a large number of calendars,
including:
• Google Calendar
• Apple iCal
• IBM Lotus Notes
• Yahoo! Calendar

8. Email archiving enhancements
• Ability to associate Emails to Cases based on Case number
• All Archived Emails are displayed in the Archive folder of Emails module
Great productivity enhancement

9. Sugar Logic
Sugar is the easiest and most user-friendly CRM system to configure around your business
processes:
• New UI for dependent drop-down fields
• No more need to remember formula expressions
• Related module fields are displayed during related module formula creation
• Displayed fields are filtered based on the formula type
Increased flexibility

10. IBM Connections
IBM Connections is a social software
that lets you access everyone in your
professional network, including your
colleagues, customers, and partners.
Increased productivity

11. Under the hood enhancements for
Developers and Sugar Administrators
• Performance improvements
• Architecture improvements
• Infrastructure improvements
• Platform improvements

12. Move to Sugar 6.5
• Call Loaded on +612 8282 2900
• Email us at sugar@loadedtech.com.au
• Visit our website http://loadedtech.com.au

13. About
Loaded

14. At Loaded, we focus on delivering
smart solutions to unlock your
customer relationship potential.
We utilise CRM, marketing automation and business intelligence
software, and bring our business, marketing and technical expertise
to the task of designing, delivering & supporting the
right solution for your organisation.

15. About Loaded
Smart solutions to unlock your customer potential.
• Founded in 1995 as a web development business.
• Broadened offering over last 7 years to encompass ‘total CRM journey’ with a wide range of CRM
integrations enabling business impact and ROI.
• Partnered with SugarCRM in 2005, attracted to open source model, flexibility and value. SugarCRM Platinum
Partner since 2006.
• Broadened offering in Marketing Automation products and services in 2011: HubSpot and Pardot.
• Strong consulting-led approach to our work – focus on delivering business impact and sustainable change
• Deep technical and functional knowledge and experience in SugarCRM application
• Rigorous processes, tools, methods and documentation ensure quality of our work
• Clients sectors include IT products and services; not for profit; financial services; accounting firms; retail;
manufacturing/wholesale; and federal and state government.

16. Our offer – ‘total CRM’

17. Loaded Capabilities
Capabilities Why It Matters
SugarCRM Depth: in consulting,
development, training, infrastructure
• Deep knowledge of the application and its potential, at the
functional and technical level
CRM breadth: 30+ years in total
CRM experience
• Sound basis for advice and design solutions
• Provides rich inputs to our delivery processes – allows for on time,
on budget, quality, ‘no surprises’ implementations and
deployments
Business strategy and execution:
top tier management consulting and
executive leadership experience
• Strategic and technical partners, to help ensure your CRM journey
is well planned and delivers organisational benefits at every stage
Technology depth and breadth:
delivering and supporting complex
integrations and deployments
• Able to support and maintain complex solutions over time for
clients
• Deep experience in a wide range of integrations
CRM breadth & depth, backed by strategic, operational and
technology expertise

18. Loaded serves clients across a range of sectors, from higher education to government; not for
profit to financial services; information technology to retail.
Our clients

19. An Overview for
Client name
Our partners
Loaded partners with world leading technology providers to ensure we have the best
software, infrastructure and supporting tools at our disposal, to support client needs.
SugarCRM is the world’s fastest growing CRM application.
Recently named in the Gartner Magic Quadrant
as a Visionary for Sales Force Automation
Pardot is a leading SAAS
marketing automation tool
recently acquired
by Salesforce.com
Hubspot is a
comprehensive,
all-in-one
marketing platform
JasperSoft is a cloud based business
intelligence application bringing enterprise
level BI to any
business.
Amazon Web Services is a cloud computing
platform that provides flexible, scalable, and
cost-effective technology
infrastructure.

20. Contact
An Overview for
Client name
1300 LOADED Phone: 1300 LOADED (0282822900)
Email: info@loadedtech.com.au
Website: loadedtech.com.au
Address:
Ground Floor, 221 Miller Street,
North Sydney, NSW 2060. Australia