Find out why remote agents are shifting the call center industry and elevating the customer experience. In the CCW Remote Agent Report, you can read insights from top executives on remote agents in the customer service space.

1. CCW Special Report:
Remote Agent Report

2. Featuring insights from:
Kendal Jolly
Managing Director, Culture and Brand Awareness
Toll Brothers
Cory Kreeck
VP, Organization Development
Beachbody
Laurie Simpter
Senior Manager, Customer Relations
Pier 1
Greg Hanover
CEO
Liveops, Inc.
Paul Leavens
VP of Information Technology & Security
Liveops, Inc.

3. About Liveops
Liveops offers an on-demand skilled workforce of onshore home-based agents for customer
service and sales. With no call center overhead or wasted idle time, our pay-per-use model
scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and
telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness,
increased revenue, and greater customer satisfaction scores than traditional call centers.
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer
contact members.
With the mission of creating customer contact rockstars, CCW Digital provides the customer
contact community with the research, analysis, and network required to optimize their customer
contact operations. Representing organizations big and small from all corners of the globe, our
members stay up-to-date on the latest tools, techniques, and technologies by accessing our
reports, innovative research formats, and various forms of digital media that all compliment our
industry leading live event series.

4. Topics & questions discussed in this report:
• Why consider a new agent strategy?
• Why consider remote agents?
• Overcoming challenges and debunking myths
• Creating a culture of employment

5. Geographically speaking,
there are zero markets left in
the U.S. where brick and
mortar call centers can scale.
“

6. Remote agents = real assets
Happy agents yield happy customers:
• Remote agent model means
companies have a larger talent pool
• Prioritize agents based on brand
culture, skill, etc.
• Increased agent satisfaction,
attrition declines.
• Better profitability
• Accommodates new channels,
regions and customers with ease.

7. To read the full Remote Agent Report
visit the below link…
GET THE REMOTE AGENT REPORT