SAP CRM Course

1. http://liveerptraining.wix.com/liveerp
Simplify the Learning
Phone: India: 0091-7847858120,Email: liveerptraining@gmail.com Skype: liveerptraining
Course Curriculum of SAP CRM 5.0
System Version: Latest version
Training Mode: Instructor-Led, Live, Online Training Course
Course Duration: 40 Hours
Training Material: All Training Material and Study Guides are provided
Server Access: 24x7 Server Access is provided for 2 Months
Trainers: Instructors are SAP Lead Consultants having various project Exposure
Available Timings: Week days: Monday thru Friday: 1 Hrs and 30 Minutes per day (Mornings or Evenings
Weekend: Saturday & Sunday: 3 hrs per day (Mornings Only)
*Customizable Slots May Also be Available upon Request*
For further information or questions, please call
SAP CRM ( 4.0/5.0 )
The course gives you an understanding of how you can benefit from implementing MySAP CRM scenarios. Course
introduces the trainee to the term MySAP Customer Relationship Management (CRM) and its objectives, as well as
looking at the basic and advanced levels of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the
course is structured using a case study of the functional and channel-oriented key areas and scenarios in MySAP CRM
Total Course Hours: 40
MySAP CRM Solution Overview
* Overview and Introduction to
o Foundation & Architecture of mySAP CRM
o MySAP CRM Analytics
o mySAP CRM Marketing
o mySAP CRM E-Commerce
o mySAP CRM Channel Management
o mySAP CRM Sales
o mySAP Interaction Center
o mySAP Service
o mySAP Field Applications (with focus on Mobile Service)
o mySAP CRM for Industries
* Integration with other MySAP suite of modules
CRM Base Customizing
* CRM Basic data & Customizing settings for these objects:
o Business partner
o Organizational model
o Territory Management
o Product master CRM Business Transactions
o Overview of generic functions in business transactions
o Activity Management (including Activity Journal and Groupware Integration)
o Transaction type and item category customizing for these objects.
* Middleware settings:
o Middleware connections to R/3, APO and CRM
o CRM Business Partner - CRM Middleware
o CRM Middleware – Sales and Billing
o Basic concepts of CRM middleware
o Replication administration
o Monitoring & error handling
Implement “Customer/Client Interaction Center”

2. http://liveerptraining.wix.com/liveerp
Simplify the Learning
Phone: India: 0091-7847858120,Email: liveerptraining@gmail.com Skype: liveerptraining
* Architecture landscape
* Agent functions and processes in the IC
* Define CIC Profile and Customer-Specific Workspaces
* Define Front-office framework
* Component Configuration
* Action Box Configuration
* CTI Configuration
* Client Implementation Case Study - Live Exercise
Implement “Internet Sales”
* Architecture and landscape
* Set up logical system and connection with OLTP R/3 and APO
* Configuration of the CRM Server – Base Customizing
* Configuration Web Application
* Creating Product catalogs
* Publication of Product Catalog content
* Create Internet User for order processing
* Sales Transactions using “Internet Sales”
* Web Shop Maintenance
* Client Implementation Case Study - Live Exercise
Implement “CRM- Marketing”
* Opportunity Management
* Activity Management
* Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic
Actions, Campaign Execution)
* Marketing Calendar
* Customer Segmentation
* External List Management
* Lead Management
* Marketing Analytics
* Client Implementation Case Study - Live Exercise
Career Related Support
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Job placement assistance
Other Support
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2 months of SAP remote access with new version (CRM 5.0 with JAVA) with fully connected system
Course material
Assignments, quiz and mini projects
Tips and Tricks for SAP Certification and Interviews
Students are allowed to attend classes conducted in next batch if they are unclear in any of the topics
Students can get extended access by paying nominal monthly fee.
Assumptions
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Classes will not be held on long weekends unless a request made by majority of Students and Instructor
Additional breaks will be scheduled in AM and PM necessary
Instructor responsibility:

3. http://liveerptraining.wix.com/liveerp
Simplify the Learning
Phone: India: 0091-7847858120,Email: liveerptraining@gmail.com Skype: liveerptraining
40-45 hrs of hands on one to one training to cover course content
Provide material (non SAP material)
Provide exercises/class work
Tips and tricks at the work environment