1. Lisa-Mari Visser - 647-588-9114 – Visser.lisa@yahoo.ca
Lisa-­‐Mari
Visser
31
Snedden
Avenue
Aurora,
ON
647
–
588-­‐
9114
Dear:
Human
Resources
As
a
skilled
member
of
the
Service
and
Business
industry,
with
10
years
of
Sales
experience,
over
seven
years
bookkeeping/administration
experience,
5
years
Executive
Assistant
experience,
a
year
contract
in
Senior
Retirement
and
a
Seneca
Business
Administration
Diploma,
I
wish
to
express
my
strong
interest
in
a
position
with
your
organization.
I
am
positive
that
I
am
the
most
ideal
candidate
for
this
position,
as
my
wide
scope
of
expertise
in
various
fields
and
levels
of
responsibility
equip
me
with
the
knowledge
to
handle
all
situations
professionally.
With
the
textbook
knowledge
I
obtained,
completing
my
Hospitality
and
General
Business
Diploma
as
well
as
my
diverse
customer
service
and
sales
experience,
culminated
with
my
meticulous
business
administration
and
accounting
skills,
I
am
a
very
well
rounded
candidate.
My
experience
in
all
levels
of
various
Service
Industries,
has
embedded
me
with
humility
and
armed
me
with
the
ability
to
quickly
improvise,
applying
analytical
problem
solving
techniques
that
ultimately
ensure
my
client’s
needs
are
met
whilst
not
compromising
my
corporate
vision
or
mission.
My
passion
as
a
leader
is
to
develop
teams
and
create
systems
that
empower
organizations
to
the
highest
level
of
performance.
I
opt
to
lead
by
example
in
all
aspects
of
my
life
always
accepting
accountability,
which
has
won
me
the
dedication,
loyalty
and
support
of
my
team,
superiors
and
clients.
As
a
born-­‐leader
my
goal
is
to
always
inspire
and
motivate
my
team
members
to
excel
beyond
their
expectations
and
I
accomplish
this
by
means
of
cultivating
a
professional
relationship
built
on
mutual
respect,
trust
and
grounded
by
an
open
door
policy.
I
am
a
self-­‐regulating,
hardworking
go-­‐getter,
with
a
never-­‐ending
appetite
for
new
knowledge,
skills
and
experiences.
Constantly
determined
to
launch
myself
into
unfamiliar
waters,
testing
my
ability
to
adapt
and
apply
my
transferable
skills.
Always
interested
in
extending
my
skill
base,
I
thrive
in
an
atmosphere
demanding
excellence,
autonomy
and
strong
team-­‐building
proficiencies.
I
have
enclosed
my
resume
for
your
consideration.
Ready
to
take
on
new
challenges,
I
would
enjoy
the
opportunity
of
meeting
with
you
to
further
discuss
how
I
can
become
your
next
indispensable
right
hand.
Sincerely,
Lisa-­‐Mari
Visser
Enclosure

2. 1
Lisa-Mari Visser - 647-588-9114 – Visser.lisa@yahoo.ca
Lisa-­‐Mari
Visser
31
Snedden
Avenue,
Aurora
ON
L4G
7K4
Visser.lisa@yahoo.ca
647
588
9114
Career
Objective
Seeking
a
challenging
position
in
a
dynamic
and
progressive
environment
where
I
can
utilize
my
dedication
to
excellent
customer
service,
culminated
with
my
passion
for
new
knowledge
to
surpass
all
expectations
of
customer,
colleagues
and
superiors.
Experience
Business
Manager
/
Office
Coordinator
–
1year
Contract
2014
–
Present
Oakridge’s
Retirement,
Signature
Retirement
Living
Administration:
• Acting
Executive
Director,
in
the
event
that
the
Executive
Director
is
not
present
• Set
annual
goals
and
objectives
for
the
department,
evaluating
and
reporting
results
• Effectively
interact
with
residents
and
their
families
maintaining
strong
relationships
taking
the
necessary
actions
to
ensure
the
highest
level
of
customer
satisfaction
• Represent
the
Landlord,
meeting
with
residents
to
discuss,
sign
and
amend
leases,
in
line
with
RHA
regulations
and
the
Landlord
and
Tenant
Act
• Maintain
resident
and
employee
files
as
per
RHA,
Orca
and
Labor
board
stipulations
• Responsible
for
ordering
office
supplies
to
support
all
the
various
departments
Accounting:
• Perform
day-­‐to-­‐day
bookkeeping
and
Accounting
ledger,
as
well
processes
month
end
financial
reports
• Complete
all
withdrawal
and
deposit
activities,
including
bank
deposits
(excess
of
$500,000.),
bank
reconciliation
and
petty
cash
Accounts
Payable:
• Perform
all
Accounts
payable
transactions,
cheque
preparation
and
liaise
with
vendors
Accounts
Receivable:
• Prepare
and
execute
the
monthly
billing
process
for
over
100
residents
• Prepare
monthly
trial
balance,
weekly
review
of
aged
trial
balances
to
ensure
receivables
are
maintained
• Maintain
fee
matrix,
updating
it
on
an
ongoing
basis
and
preparing
client
information
for
tax
purposes,
liaising
with
annual
auditors
and
the
Labor
Board
Human
Resources:
• On-­‐site
Human
Resources,
responsible
for
recruiting,
hiring,
disciplinary
action,
termination
and
training
of
employees.
• Responsible
for
annual
staff
training,
facilitated
by
Orca
• Conduct
monthly
general
staff
meetings.
• Plan
and
execute
staff
recognition
program
and
staff
events
• Perform
all
benefit
and
payroll
administration
System
Operations:
• Responsible
for
the
monitoring
and
programming
of
the
nurse
alert
system
(Emergency
tags,
Security
Surveillance
system,
call
bell
system,
telecommunications)
Department
Manager:
• Manage
the
concierge
team
including
scheduling,
performance
appraisals
and
monthly
meetings

3. 2
Lisa-Mari Visser - 647-588-9114 – Visser.lisa@yahoo.ca
Marketing:
• Market
the
company’s
facilities
and
services
to
potential
residents
• Conduct
onsite
tours
and
act
as
the
business
representative
in
community
relations
activities
and
events
• Assume
responsibilities
of
transition
co-­‐coordinator
assisting
with
new
move-­‐ins
and
respite
stays
Executive
Assistant
/
Restaurant
Consultant
2012
–
2013
Leonidas
Anagnostakos,
Entrepreneur,
Founder
of
Turtle
Island
Recycling
Corporation
Executive
Assistant
Duties:
• Conducted
B2B
Sales
via
Outbound
and
Inbound
sales
calls,
generating
leads
to
compile
a
database
of
potential
clients
• Researched
potential
clients
and
established
initial
contact
and
proceeded
to
follow-­‐up
with
customized
sales
spec
sheets.
Ultimately
scheduling
and
securing
appointments
for
final
closing
• Responsible
for
maintaining
relationships
with
new
and
existing
clients,
ensuring
continuous
growth
within
the
account
whilst
growing
new
business
• Liaised
with
International
municipalities
to
ensure
successful
legal
entry
into
international
markets
• Administration
of
expense
reports
for
numerous
business
and
personal
accounts
• Organized
personal
and
business
related
domestic
and
international
travel
arrangements,
scheduling
and
miscellaneous
personal
errands
• Administered
and
compiled
legal
documents,
liaising
with
lawyers
to
complete
court
documents
for
Small
Claims
Court.
Represented
Owner
in
Settlement
Conference.
Restaurant
consultant
to
Cherry
Street
Restaurant:
• Acting
General
Manager
responsible
for
daily
operations
• Responsible
for
increasing
sales
through
aggressive
pricing
tactics
and
promotions
• Preformed
brand
and
product
development
• Conducted
customer
satisfaction
survey
and
adapted
a
brand
tailored
to
the
customers’
needs
• Implemented
and
facilitated
marketing,
promotional
and
advertising
strategies
• Solely
responsible
for
Human
resources,
completing
the
payroll
cycle,
recruiting,
training
and
termination
• Accountable
for
the
execution
and
adherence
of
the
financial
budget.
• Implemented
new
financial
and
administrative
procedures
• Created
and
designed
a
new
menu
and
completed
the
costing
process
• Consulted
on
store
design
and
supervised
renovations
Account
Coordinator
/Business
Administrator
2008
–
2012
Far
Niente
Restaurant,
Reds,
Four
Restaurant,
Petit
Four
Bakery
Administration:
• Executive
Assistant
to
the
VP
of
Signature
Division,
conducting
sales
related
research,
resolving
customer
complaints
and
compiling
business
and
legal
documents
• Executive
Assistant
to
General
Manager,
completing
tasks
of
a
personal
and
business
nature
• Ensured
Corporate
administration
and
cash
handling
policies
were
adhered
to
by
all
staff
• Implemented
and
maintained
an
organized
paper
and
computerized
filing
system
• Assisted
with
inventory
control
and
ordering
of
food,
liquor,
equipment
and
office
supplies
Marketing:
• Implemented
and
coordinated
marketing,
promotional
and
advertising
strategies
• Cultivated
customer
rapport,
improved
customer
retention,
resolved
concerns
and
fostered
loyal
relationships
Human
Resources:
• On-­‐site
human
resources
contact,
administered
all
payroll
and
benefits,
prepared
expense
reports
and
recruited
and
trained
employees
for
various
positions

4. 3
Lisa-Mari Visser - 647-588-9114 – Visser.lisa@yahoo.ca
Bookkeeping,
Accounts
Receivable
and
Accounts
Payable:
• Managed
the
daily
administration,
accounts
receivable
and
accounts
payable
for
four
restaurants
• Managed
numerous
Client
Accounts
and
mitigated
losses
over
$40,000
• Balanced
Daily
Gross
Transaction
reports
and
assisted
with
P&L
and
monthly
budgets
• Reconciled
credit
card
statements,
prepared
cheques
and
completed
cash
withdrawals
and
large
deposits
(Excess
of
$150,000.)
• Calculated
and
dispersed
gratuities
for
over
70
team
members
• Monitored
expenditures,
labor
costs
and
performance
• Investigated
and
solved
all
errors
on
the
point
of
sale
system,
including
charge
backs
Events
Coordinator
2009
-­‐
2010
Far
Niente
Restaurant,
Sir
Corp,
Toronto
• Successfully
increased
event
sales
by
45%
over
Christmas
season
• Responsible
for
selling
the
venue,
paired
with
various
menu
and
beverage
options
securing
bookings
($2,000
and
$24,000
per
event)
• Increased
growth
of
existing
accounts
and
established
new
accounts
with
pre-­‐scheduled
annual
events
• Marketing
and
Promotions,
creating
and
designing
promotional
brochures
for
events
• Negotiated
and
maintained
corporate
and
client
budget
stipulations
• Liaised
with
guests
to
organize,
plan,
schedule
and
ensure
final
execution
of
events
ranging
from
professional
meetings
to
large
events,
weddings
and
conventions
• Designed
and
compiled
menus
tailored
towards
individual
guests’
needs
• Administered
the
event
paperwork,
generated
invoice
and
processed
payment
Event
Coordinator/Operations
Manager
2008
-­‐
2008
Centro
Restaurant
and
Lounge,
Toronto
• Liaised
with
guests
to
organize,
plan,
schedule
and
ensure
final
execution
of
events
ranging
from
professional
meetings
to
large
events,
weddings
and
conventions
($12
000
to
$40
000
per
event)
• Conducted
weekly
wine
inventory
and
closing
duties
(Key
holder)
• Operations
manager
executing
and
coordinating
dinner
service
General
Manager
/
Event
Coordinator
~
Kitchen
Bar
Restaurant
–
South
Africa
2007-­‐2008
Event
Coordinator
~
MainEvent
–
South
Africa
2005–2006
Education
Seneca
College,
Toronto
2014
General
Business
Diploma
GPA
3.8/4
International
Swiss
Hotel
School,
South
Africa
2005
Hospitality
Management
Diploma
GPA
3.8/4
Damelin
Eden
College,
South
Africa
2004
Event
Coordinator
certificate
Languages:
Written
and
Oral
-­‐
English,
Afrikaans,
German,
Dutch
Software
Systems:
Windows,
PowerPoint,
QuickBooks,
Outlook,
Expensify,
Silverware,
Ekahau,
Conexall,
Navision,
Foodtrack,
Moneris,
Social
Media,
TimeKeeper,
Squirrel,
Maitre’D
POS,
Intouchlink,
Caterease