1. Lindsay Plumb
16 Wellfield Street
Warrington
Cheshire
WA5 1AZ
Mob: 07580 810284
Email: lindsayplumb@yahoo.co.uk
Objective
A results orientated, driven and proactive Sales Manager with the ability to coach,
motivate and drive teams to overachieve and excel against revenue and profit targets.
A firm believer in building strong relationships with a proven track records of running
highly successful teams
Work History
January 2016 – Present
Teleprospecting Manager
ADP
Heald Green
Have full responsibility for a team of 13 associates, 10 Teleprospectors, 2 LDR’s and
a Teleprospecting Team Leader. Working closely with other members of the Sales
Enablement team to identify the most practical way of obtaining leads via events,
digital, social media, nurturing and direct mail campaigns. Implementing regular
coaching and 1-2-1 sessions with team members. Mentoring of the Teleprospecting
Team Leader. Creating reports and dashboards for senior VP’s via Salesforce.com.
Liaising with Sales Managers on a daily basis to discuss their requirements and
implementing knowledge sharing sessions
• Increasing the amount of New Business appointments booked from 106 in
January to 208 in June
• Increased the amount of opportunities that were elevated to the next stage
from 38% in Q3 to 59% in Q4
• Created a culture of success and fun in an office that had been previously
described as having a “morgue atmosphere”
• Reduced employee churn. 1 employee was let go after an unsuccessful
probationary period with 1 employee hired
• Introduced activity based KPI’s with regular monitoring leading to a sustained
increase

2. September 2015-January 2016
Sales Manager
Shield Consultancy Services
Manchester
Brought in to run a new team that would be concentrating on a new product coming to
market, Simply Comply. Tasked with growing the team from 1 inside sales associate
to 10. Interviewing potential team members and coaching existing team members.
Attending weekly management meetings with the senior management team to discuss
forecast and any other issues that arose. Designing and implementing a new sales
contract and order processing system. Working closely with the marketing team to
design campaigns via marketing automation system.
• Identified early on that the approach that was being used for selling Simply
Comply would not be fruitful
• Implemented a telemarketing team to book appointments for Field based
agents
• Designed and defined the workflows and processes
• Introduced a workable commission structure for the Telemarketers
October 2012 – September 2015
Sales Manager
IRIS Software
Manchester
Responsible for a team of 10 people across the business development team.
Interviewing prospective candidates. Inducting new starters and ensuring that they are
trained in the way the company dictates. Coaching team members on a regular basis
to ensure company standards are maintained. Generating numerous forecasts on a
weekly basis regarding the different product lines in pipeline. Creating closed loop
reports to ensure that the relationships between calls made to eventual sales is
understood. Being creative with marketing messages to ensure full penetration of the
customer base.
• Achieved 106% of target in the last financial year which equated to just over
£1.5 million of revenue for the business.
• Achieved 92% of target in my first full year of management whilst solely
responsible for the GP Sales team
• As a senior manager I have helped with the development of 3 new sales
managers that have been promoted this year.
• Received the award for manager of the quarter for Q1, Q2 and Q3 in FY15
• Been essential in the launching of new product lines and the processes
involved to ensure that they are billed correctly
• Achieved AUDDIS certification and responsible for ensuring all team
members are following the required guidelines for setting up paperless direct
debits

3. • Identified a problem within the daily accounts recording and worked to rectify
this under the instruction of senior management
May 2012 – October 2012
Senior Sales Agent
IRIS Software
Manchester
I have been moved to a different department with many of the same responsibilities as
my previous employment.
• Promoted to senior sales agent and now work closely with my line manager to
achieve the best possible results for both myself and the team
• Have achieved billings of 127% YTD
March 2012 – May 2012
Sales Agent
UKFast
Manchester
Contacting warm leads and generating interest in the product. Cold calling
prospective clients. Working towards set KPI’s.
• Gained a good understanding of the product in a relatively short space of time
November 2010 – March 2012
Account Manager
IRIS Software
Manchester
Contacting existing clients and generating sales through up-selling. Cold calling
prospective clients and running the sale until an outcome is achieved. Managing own
pipeline to achieve the best possible result. Working towards set KPI’s.
• Overachieved target in the 10 months it has been set. Reached 153% YTD
with my highest achievement coming in December when I reached 243% to
target.
• In absence of the team manger all queries are directed to myself and I am seen
as the senior sales agent by management and colleagues alike
• Considered the ‘go to’ person from colleagues when it comes to queries
regarding our back office software
• Gained a good working knowledge of various software packages in a short
space of time
• Have worked in three separate departments, Telemarketing, New Business and
GP sales

4. April 2008 to September 2010
Telesales Operative
IMM International
Malaga, Spain
Generating sales from inbound enquiries from both telephone and e-mail. Handling
calls from existing clients and where possible upgrading their accounts. Providing
administrative support for both new and existing clients. Interviewing prospective
employees and providing ongoing training and support. Encouraging good
communication and feedback from staff. Implement and uphold new ideas whilst not
being rigid and demonstrating an ability to ‘think outside the box’.
• Initiated a new sales pitch that doubled the conversion rate
• Personally generated £230,000 of sales
• Established a solid relationship with a sister company
• Promoted to sales manager
• Allocating daily work schedules, maintaining motivation in a constantly
changing environment to meet customer service standards
June 2006 to April 2008
Telesales Operative
Marina Leisure Marketing
Malaga, Spain
Generating sales by method of cold calling individuals. Providing ongoing support to
existing clients until they have been seen face to face. Coaching new employees and
ensuring that they fully understood the sales pitch. Converting leads that were passed
on from our sister companies
• Promoted to team leader
• Upheld a 50 per cent close rate from warm leads
• Achieved a minimum rate of 3 closes a week from cold leads
April 2001 to May 2006
Shift/Kitchen Manager
Wetherspoons PLC
Warrington
Organising the day-to-day running of the pub including planning a weekly rota.
Ordering sufficient stock (both wet and dry) to ensure that all lines were available at
all times and completing a full wet and dry stock each week. Interviewing, hiring and
training staff and ensuring that company standards were met. Responsible for all
monetary transactions including banking, cashing-up and ordering sufficient change.
Adhering to guidelines set out in profit and loss reports on a weekly basis.
• Promoted to Kitchen Manager

5. • Upholding a green rating for stock control in the kitchen
• Achieving a grade 3 shift manager position
• Took on the role of overall pub manager to cover long term sickness absence
Education
1999 to 2001
Priestly College
Warrington
‘A’ Levels
Chemistry C
Biology C
Maths with mechanics C
1994 to 1999
St Gregory’s R.C. High School
Warrington
G.C.S.E’s
Maths A*
Biology A*
Chemistry A*
English Language A*
Religious Education A*
English Literature A
Physics A
French A
Physical Education B
Software/System Skills
I am computer literate and have extensive knowledge and experience of Word, Excel,
Outlook and Internet systems as well as various ‘in-house’ programmes.
Language Skills
Basic knowledge of oral, written and spoken Spanish
References
Available upon request