1. Linda Richardson
LINDA RICHARDSON
AREA OPERATIONS MANAGER
570 N. Carpenter Road
Titusville, Florida 32796
(727)647-0285
Misszone4@gmail.com
SUMMARY
Seventeen (17) years with Fortune 500 Company: noted as the 2nd largest Hardware Retail Big Box
Company and during this time operated in different forms of management. Fourteen (14) years as Area
Operations Manager with largest sales performing Region within the company. Operated a Market of 17
stores with sales of $595 million annually. Outstanding commitment that consistently produces win-win
results for employees, customers, and company. A highly organized, detail oriented leader with over 17
years of experience providing thorough and skillful administrative support to store employees,
management staff, Region, and Corporate in order to maximize bottom line profits.
EXPERIENCE
Lowe's Companies, Inc., Tampa, Florida
Area Operations Manager Feb 2001 ñ Feb 2016
 Responsible for overall operational efficiency of 17 (22 for 2 years) individual locations with an annual
revenue stream of over 595 million.
 Monitored the financial impact of operational processes through reporting and trend analysis and worked
with store management to make improvements that mitigate wasted expense and optimize the bottom
line performance. Led team to make positive financial impact for their locations and entire market.
 Cascaded new company programs for omni-channel and marketing platforms as a Regional Enrollment
Manager. Worked closely with the Market Directors, Store Management and store level associates to
ensure realization of initiatives. Reported risks up to Corporate Office.

2. Linda Richardson
 Conducted annual and focus reviews to identify risks in operational programs and processes. Worked
directly with Store Management, Loss Prevention, and Human Resources on root cause analysis and
implement of action plans to ensure all performance deficiencies were corrected.
 Delivered training and development of senior store leadership teams and directly mentored over 50
Store Managers and assisted 2 newly promoted Market Directors.
 Quarterly and then annually completed close outs working with store management teams to find lost
monies through discrepancies and correct them to put this back on their financial line. On average was
able to quarterly add $100,000 plus to the bottom line of the market at a minimum.
Lowe's Companies, Inc., Melbourne, Florida
Asst. Store Manager Jan 2000 ñ Feb 2001
 Oversaw store programs through effective delegation and management of work, employees, time and
resources in a 45 million dollar sales location. Ensured that the customer's experience was to the
company standards and expectations.
 Secured appropriate staff coverage and assisted in recruitment/selection process to meet customer
demand.
 Ensured store compliance with all safety procedures. Completed daily safety walks and conducted follow
up on all violations.
 Ensured merchandising standards and sales optimization were a top priority for the team.
 Had front end, cashiers, credit, installed sales, receiving, delivery, and special order sales area directly
report to me besides running entire store as a manager on a daily basis.
 Responsible for 120 plus employees and supporting management staff in store as well as Store
Manager.
 Increased sales and maximized profit margins through forecasting, sales reports, store promotions and
managing inventory.
 Ensured all company policies and procedures were followed by store associates to maximize bottom line
profit.
Lowe's Companies, Inc., Melbourne, Florida
Administrative Department Manager Oct 1998 ñ Jan 2000
 Ran overall front end operations and back end operations to include cashiers, receivers, cash office,
daily business, special orders, tax exempt, and overall operational tasks.
 Ensured all company policies and procedures were followed by store associates to maximize bottom line
profit.

3. Linda Richardson
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EDUCATION
General Study
Eau Gallie High School
Melbourne, Florida 32935
1977 ñ 1980
General Study
 I studied general studies and gained life skills to prepare me for the real world and the workforce ahead
of me.
 Completed classes required for General Studies Diploma and have obtained the General Studies Diploma
Certificate.
PROFESSIONAL DEVELOPMENT
 Time Management Training
 Covey Group Leading Virtually
 Lowe's Inspirational Leadership
 Lowe's Front Line Leadership Development
 Lowe's Change Agent Training by The Conner Group
 Implemented and worked on many different projects for Corporate Office to include Hurricane
Preparedness Manual, Daily, Weekly, and Monthly Manager Checklist, New Store Opening Site with all
updated information to match our new model to name only the most recent projects.
 Strategic Business Change Management
 Leadership Development Management
 Multi-unit Retail Management
 Expense Control and Financial Performance
 Rolling out new processes, policies and procedures and training the teams

4. Linda Richardson
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