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Linda Kendall
Address: Flat 12, Block 1 The Hicking Building, Queens Road, Nottingham NG2 3BX
Telephone: (H) 01623 426 194 (M) 07818 592 176
Email: lkendall@autofil.co.uk
Professional Profile
A confident results-focused Technical Service Manager working in the textile manufacturing and production business, with extensive experience managing multinational clients within the automotive industry. Committed to achieving and exceeding targets and objectives, playing a fundamental role in business superiority. A strong collaborator with a positive attitude and future vision. Utilizes excellent communication and negotiation skills to manage relationships at all levels and was instrumental in developing strategic solutions to key account Volvo’s expanding requirements. An unwavering leader and a supportive team builder who is reliable and trustworthy, professionally handles challenging situations and exudes the appropriate level of judgement. Has a calm demeanour and an approachable manner; passionate about her work and totally focused on delivering an innovative and legendary first-class service.
Key Skills & Expertise
 Proven leadership and experienced in dealing with multinational clients
 Customer focused and results orientated with acute attention to detail
 Approachable manner with strong negotiation skills
 Ability to evaluate situations and resolve problems
 Prioritize tasks in an orderly, efficient manner
 Fosters positive working relationships
 Unwavering team player, with drive and ambition
 Scientific research and product development
 Solid business acumen and an awareness of commercial protocol
Objective
Currently seeking a challenging new position within a dynamic forward-thinking company; a role which demands a high level of specialist knowledge, a strong ethos of high quality and customer care and a focus on innovation.
Career Summary
2011-to date
Technical Service Manager
Autofil Worldwide, Nottingham
Autofil Worldwide is one of Europe’s leading manufacturers and suppliers of polyester yarns solely for the automotive sector.
 Overseeing a team of 3, providing technical support to all customers including Johnson Controls and Aunde Group, implementing solutions to problems and making amendments
 Acting as point of contact for 15 multinational customers
 Carrying out a range of technical, investigative and quality control works to ensure the end product performs to specifications
 Controlling production and standards and providing APQP/PPAP/FMEA control plan documentation
 Conducting preparation of 8D analysis
 Visiting customers to provide technical support/crisis management
 Facilitating training to two Product Engineers
 Processing claims and negotiating agreements
2008-2011
Technical Project Manager
Borgstena Textiles, Portugal
 Developing new business opportunities and ways of working to maximise profits
 Managing new product developments of Volvo seating, working closely with in-house design, engineers and overseeing quality standards and ethical production issues throughout the product life cycle
 Identifying improvements, monitoring and driving continuous cost savings
 Acting as point of contact for Volvo Engineering, planning and monitoring production schedules
 Liaising with suppliers regarding new developments within the textile industry

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Linda Kendall – Contd/
2006-2007
Automotive Department Manager
Beirala Textiles, Portugal
 Responsible for setting up the Automotive department, used by Borgstena Textiles as commission weaver
 Played a pivotal role in the organisation and management of supply chain, overseeing and monitoring stock supplies and logistics
 Provided training in automotive quality standards and procedures
2004-2006
Woven Business Planner
Milliken Automotive, Bury, Lancashire
 Conducting the planning and organisation of an external commission weaver
 Liaising with Borgstena Planning Management to ensure supply chain continuity and with Business Managers to generate and forecast plans
 Managing stock levels and logistics
2001-2004
Senior Dyehouse Planner
Viktor Achter Ltd (Milliken), Burnley Lancashire
 Planned a fully automated dyehouse with a capacity of over 100 tonne per week
 Effectively liaised with raw yarn suppliers as well as internal and external customers ensuring timely delivery
 Provided close attention to customers" needs and expectations
 Ordering correct quantities of raw materials to allow the efficient running of the dyehouse
 Responsible for capacity planning and performance calculating
Aug/Sep 2001
Sales Administrator
Viktor Achter, Burnley Lancashire
 Responsible for providing a daily efficient administration service
 Processed correspondence and providing face-to-face customer service
 Prepared PPAP documentation and correlating sales forecasts with actual sales
1999-2001
Colour Technician
Viktor Achter, Burnley, Lancashire
 Conducted visual and instrument assessment of colour polyester dyed yarn and fabric, testing materials for suitability and performance
 Improved production efficiency and quality by liaising with those involved in the production process regarding recipe adjustments needed to achieve specifications
 Developed a method of utilizing a spectrophotometer to sequence pile automotive fabric with batch-to-batch variation
Education and Qualifications
BSc (Hons)
Textile Technology and Management
 Bolton University (2002-2006 - Part time: Day Release)
HNC
Textile Technology
 Bolton Institute, Lancashire (1999-2001)
HNC
Chemistry (1992)
 Bolton Institute, Lancashire (1992)
GCSE/s
8 Subjects including English, Maths and Science
 Oakwood High School in Chorlton Manchester (1985-1990)
Key Skills
IT Proficiency
Advanced use of MS Word, Excel, PowerPoint
Languages
Portuguese - Basic
Personal Details
Driver
Full Clean Licence
REFERENCES ARE AVAILABLE ON REQUEST