1. Linda Jorgensen
9800 Touchton Rd. #233, Jacksonville, FL 32246,
jorgensenlinda@comcast.net 904-502-3420
BlackKnight Financial Services, September 9/1999 – 4/2015
Business Strategy Analyst: September 2012 – April 2015
 Business SME on the implementation ofa new Workspace/Desktop default product
o Prov idedguidance on mortgage bankingprocesses
 Assisted Dev elopmentwith research issues
o Prov idedMSP and web services support
o Tested application fixes
o Smoke tested application prior to productionreleases
o Supportednew productduring deployments
 SupportedBKFS andClient QATesting
o Processed daily claim files
o Wrote test cases
o Tested new applicationfunctionality and fixes to the existingcode
o Participatedin BKFS and client testingcalls
Client Adv ocate: February 2012- September 2012
 ManagedMegaclient relationship
o Troubleshot reported production issues and communicated updates to BKFS Managementandthe
client
o Recognized and escalatedpotential Service Level relatedmatters
 Worked closely with internal andexternal clients , prov idingdirection and support
o Coordinated meetings withDevelopment and PowerCell on problem ticket items
o Managedthe research ofproblem issues until resolution is reached
o Prov idedconsultingadvice uponrequest from the client
 Prov ided24/7 supportas needed
o Facilitated calls and communications for all matters reported
o Participatedin meeting and/or calls thatoccur both inside andoutside ofregular business hours
 Prov idedweekly status reports on Productionand Test issues to BKFS Managementandthe client
Product Manager: September 2010-2012
 Managedthe development ofnew products
o Held daily meetings to ensure all activ ities are on task
o Maintained Project Plan
 Coordinated activities between Development andall Stakeholders
o Engaged the necessary teams to ensure project success
o Kept the Stakeholders updatedon the project progress
o Prov idedproduct support in the form of testing
Business Analyst: 2008-2010
 Serv ed as the Liaison betweenDesktop andMSP on Desktop projects
 ManagedMSP test clients
o Established MSP test clients for multiple Desktop projects
o Assisted with MSP test client activities
o Coordinated system refresh activ ities with BKFSDevelopment and the client

2. o Ran PassPort Queries to obtain refresh loans
o Prov ideddetail direction to the BKFS SchedulingTeam
o Validated dataonce a refresh is completed
o Wrote Business Requirements for system and/or process changes
 Research data issues associated with daily files
o Pulled MSP and Desktop reports to v iew raw datafor resolution
 Prov idedQASupport
o Assisted with the conditioningofloans for testing
o Implemented andmanaged MSPTest clients
o Prov idedMSP Trainingto the QATeam
Business Consultant: September 1999 - 2008
 Prov idedMSP supportand trainingto internal andexternal clients
 Researched reported system issues reported by the clients
 Assisted MSP clients with identifyingsystem and business needs
 Facilitated client trainingas needed
 Maintained documentation updates for procedure and process changes
 Participatedas business SME on internal enhancementprojects
Wells Fargo Mortgage 9/1996-9/1999
Foreclosure Supervisor
 Managedteam that handledall supportingfunctions (cash application, reinstatement and payoffquotes,
legal research and customer support).
 Worked with Attorneys to resolv e litigation issues
 Prov idedfunctional andstatistical reports to management
 Mentored team leads preparingthem for advancement
TrainingSpecialist
 Designed both functional andself-help courses
 Facilitated courses to the Default Teams
Mortgage Industry Knowledge of:
 Foreclosure
 Foreclosure Claims
 REO
 Property Preserv ation
 Loss Mitigation
 Inv estor Reporting
Application/System experience
 MSP
 Desktop
 Workspace
 Mortgage Web Services
 PassPort
 Microsoft Project
 Word
 Excel