The slides about Service Design Toolkit Libdesign: 35 methods for better services

1. LIBDESIGN
35 methods for better services
Alena Chodounská
28.05.2015
QQML 2015, Paris

2. Why only services?
• The only thing that your users see and
evaluate – everything is service
• Changing enviroment: budgets cut, new
technologies, generations X, Y, Z
• Service is never done
• What is the solution?

3. Service Design
Philosophy – Service Design Thinking
Never ending process
Set of methods

4. Libdesign project
 Student project – The Division of Information
and Library Studies, Masaryk University, Brno
 Our Team: five students and two professors
with practical experience
 Our Problem: The lack of information about
service design and research methods
 Our solution: Toolkit 35 methods for better
services, Conference, …

5. Libdesign team

6. Libdesign: 35 methods for
better services
Publisher
The Division of Information and Library Studies, Masaryk University,
Brno, Czech Republic in 2015
Authors
• Martin Horák
• Alena Chodounská
• Pavla Minaříková
• Roman Novotný
• Gabriela Šimková
• Jiří Xaver
• Ladislava Z. Suchá
Graphic designer
Matěj Málek

7. How we used design proces
• Prototypes
• 3D models
• Landing page
• …
• Testing
• Evaluation
questionnaire
• …
• Brainstorming
• SWOT
• Lean Canvas
• …
• Desk reseachr
• Interview
• Focus group
• …
Learning Analysis
DesignTesting

8. 1. How we begun
 Desk research
 Brainstroming
 Interview
 Focus group
 Card sorting
 Brainstorming

10. 2. Analyze results
• Clustering
• SWOT analysis
• Lean Canvas
• Personas

13. 3. Designing of Design Cards
• Prototyping
• 3D models
• Landing page: www.libdesign.cz

14. C

17. www.libdesign.cz

18. 4. Testing & Comments
• Feedback collection
• User testing
• Evaluation questionnaire

20. What is comming?
In progress:
• Conference on September 22, 2015 in Prague
• Workshops
• Book with Case studies about Service design
in Libraries (long-term plan)
• Web pages, Game board
In Future:
• Training, Consultations, …?

21. Why and How
Improve your services with our toolkit. Because it
is…
• Simple
• Clever
• Beatiful
Use it for…
• Inspiration
• Team work
• Service design

22. Don’t be afraid to ask us.
We are all in this together!

23. Let’s stay in touch!
• www.libdesign.cz
• www.fb.com/libdesignzs
• info@libdesign.cz
Alena Chodounská
Libdesign Team
Masaryk University, Brno
National Library of Technology, Prague
alena@libdesign.cz
alena.chodoudounska@techlib.cz