Standards of Service

1. INTEGRITYwe do the right thing
We act with
HONESTY
and HONORat all times without compromising
the truth in any interaction with
providers, members
clients, colleagues
a n d t h e c o m m u n i t y .
We operate in a
spirit of cooperation
with fairness, civility and human dignity.

2. ACCOUNTABILITYi t i s n o t on l y w h a t we d o, b u t w h a t we d on’t d o f o r
w h i c h w e a r e a c c o u n t a b l e
Our clients, providers, members,
and fellow associates
T R U S Tus to be accountable and to work
with urgency and a steadfast
commitment to service.
All of usare expected to
assume responsibility
for our actions, decisions and results
and to always act
with integrity, reliability,
responsiveness, and responsibility.

3. EMPOWERMENTif you think you can, you can
You are ENCOURAGED
to take initiative and give your
B E S Tand to empower those around you.
We support
you and every associate to be all you can be,
to lead and make decisions.
We are measured by our
a c t i o n s a n d n o t o u r w o r d s .
We are results-oriented and expect
as an organization, and for each of our
associates to excel.

4. EXCELLENCEanything worth doing, is worth doing right
You are expected to
s t r i v e f o r
excellence and quality
in everything that you do;
t o c r e a t e b e t t e r w a y s ;
to be awesome; and
INSPIRE
others to do the same.
Excellence in the little
things adds up to big things.
Strive to go beyond and
exceed our customers’ expectations.