1. Curriculum Vitae
Lesley Ann Glass
2 Port Holme Close
Godmanchester
Huntingdon
PE29 2UY
Home 01480 700254
Mobile. 0790 384 3523
E-mail. Lesleyglass44@gmail.com
Profile
I am experienced in customer services liaison and receptionist, with well developed interpersonal skills, together
with the ability to assess situations and people enabling on the spot decisions. I work well with others but can
still work unsupervised as an individual. I am organised and a good timekeeper. I am computer literate with
experience in Microsoft office packages and various in-house systems .CRB checked and police vetted.
I have recently completed a Level 2 computerised accounting in Sage 50.
Career
Oct 2014 – Feb 2015 (Temp Position)
Site Administrator, Nordex UK
Woolley Hill Wind Farm, Ellington
Working on a renewable energy Windfarm site. My main duties were meeting and greeting visitors,
contractors and clients, ensuring that they had the correct documentation with them. Responsible for
data input and scanning and filing site documents, maintaining the data on the main server. Issuing
the correct documentation when goods were incorrect or faulty/damaged.Collate working hours for all
workers onsite from various contractors and logging all of their hours and duties on a spreadsheet.
Taking and arranging deliveries, logging delivery notes and goods receipts. Order office supplies and
other consumablesTaking and issuing minutes of meetings and general ad hoc administrative duties.
Working closely with the site manager and the projects team and all other persons on site.
Aug 2014 – Oct 2014(Temp position)
Admin Assistant MOD
RAF Wyton, Wyton
Working for the housing team, updating records, issuing letters to tenants. Maintaining files. I also worked with
the utilities team, checking that the bills were correct before entering them onto the system to be sent to be
paid.
May 2014 – July 2014(Temp position)
Switchboard/Telephonist
Hinchingbrooke Hospital
Answering and connecting calls and dealing with caller requests. Dealing with out of hours reception.
Answering the Emergency phone and activating the appropriate emergency team bleeps. Respond to any of the
alarms that were held in switchboard. Issuing Car park permits.
Dec 2013 –April 2014
Receptionist, Days Inn Cambridge
Main duties and responsibilities are to create an excellent first impression to all visitors. To welcome the guests,
and book them into the hotel using Reslynx. To ensure their stay is comfortable. Take bookings over the phone
and via email and also face to face contact. To upsell products. Ensuring that the banking was correct.
Oct 2013 – Nov 2013(Temp position)
Receptionist , Anglian Water Huntingdon
To answer telephone, to meet and greet visitors and staff ensuring that were correctly signed into the building.

2. April 2012 –Oct 2013
I have had a break in employment was due to a car accident in which I injured my back
Feb 2011 –Apr 2012
Plant Coordinator/Receptionist
John Henry Civil engineers
Longstanton
CB24 3DS
Main duties were to deal with all manners of enquires from gangs with relationship to the hire of plant. Dealing
with the invoices and any queries. i.e change of equipment/ in need of repair, or a new hire .Ensuring Every
fortnight Plant Sheets were given out to the gangs to complete on all the items that they had out on hire.
Maintaining the records on the inhouse database of all plant hire items Liaising and growing a rapport with
various hire companies. In charge of stationery.
Meet and Greet at reception. Duties included answering telephone and directing calls. Incoming and
outgoing post. Scanning docs for accounts and dealing with weekly distribution of pay advice Dealing
with order numbers and invoices from various suppliers using the companies in house database
systems. Reception duties to include signing in visitors. Hospitality making cups of tea coffee for
external visitors.I was also a fire marshall
Temporary Assignments
Jan 2008 - Sept 2010
Sept 2010 – Sept 2010 Receptionist – Mymar Training,Huntingdon.
April 2010 – April 2010 Service Administrator,-Todd Research,Papworth Everard
Providing administrative support to the Service and Maintenance Dept. Answering telephone calls, booking
service appointments for the engineers using ACT. Chasing up renewals on maintenance agreements
Feb 2010 – March 2010 Administration Officer
Community Safety Team, Huntingdonshire District Council
Providing administrative support to the community safety team & Anti –Social Behaviour. Answering
telephone calls, booking rooms and minute taking.
Sept 2009 - Oct 2009 Senior Office Administrator,- Harbour House,Harbour School.Wilburton
July 2008 – Oct 2009,
Veolia,Littleport,Admin Assistant
Hilltop Nursery,Haddenham,Nursery Assistant
April 08 – June 08 Repairs Assistant,Roddons Housing Association-March
To maintain customer records, answering queries from customers. Booking engineers appointment
using SAP. Sending letters to customers.
January 2008 - March 2008 Technical Support Administrator, -Cybit -,Godmanchester
To Maintain and answer any technical queries from Customers and engineers, with regards to
Trackers and Sat Navs. Using SAP application and Fleetstar. Also dealing with reception.

3. September 2005 - October 2007
Broker Liaison Assistant - NIGTo Maintain and develop personal lines business through a set of
underwriting guidelines, ensuring that procedures are followed to meet agreed service level
requirements to all customers external & internal. This means having a good level of underwriting
knowledge, providing an excellent customer service and achieving productivity and quality targets and
ensuring compliance with all regulatory Body codes of Practice.
Left job due to change family circumstances
October 2004 - September 2005
Customer Services Advisor IKEA Retail
Working in a Customer Services call centre, which is providing support to Kitchen Installations in the UK.
Liaising with customers, external and internal. Problem solving and updating the data on the in-house
databases. Maintain a steady workflow and working to performance targets.
Left for a Change in career
February 2004 - October 2004
Functions Sales Administrator Cresset Leisure Services
To provide administrative support for the Functions Sales Manager. Working with Microsoft packages and
Delphi database. Dealing with customers on a face to face or via telephone enquiries. Taking bookings for
conference facilities and arranging their workflow. Invoicing customers after the events. Working in recept ion
when required and also assisting during functions.
January 2003 - February 2004
Lunchtime Supervisor,Holme School,Church Street,Holme
October 2001 - August 2002
General Assistant,Tesco Serpentine Green,Peterborough
July 1996 - December 1997 Service Planning Co-Ordination Administrator-IBM Greenock
Creating databases and interfacing with engineering. Collecting raw data and producing output charts based on
the information collected. Interfacing with international locations. Chasing information and progressing new
product deadlines associated with service and repair.
Left job due to moving to a different area.
Achievements
Initial contact with international locations and mangers to create a database for Service Kits, which
were made available to dealers and support centres. This was created from scratch and now enables
Copenhagen to send out 3000 kits to international addresses.
Qualifications
O grade Mathematics, English, Arithmetic and Accounting
SNC in Business Studies.
In-house courses of Personal Care, Health & Safety and Role of the Home Carer. 2007
Various Customer Services Courses
In-house E-learning courses in Lawful Handling of Information, Equality Act, Data Protection and Workplace
Safety
Personal
I am divorced, responsible for 3 children aged 14,16,19 I am a non-smoker. I enjoy Swimming and jigsaws. I
hold a full clean driving licence and have my own transport.