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Freshworks crm ppt
- 2. OUTLINE • 戴博斯科技 • About Freshworks • Freshworks CRM • Live Demo • Versions • Integrations • Q&A
- 4. 我們的客戶
- 5. 我們的服務
- 7. Freshworks Family $399M的數據投資 37,000+付費顧客 2,500+員工 全球13間辦公室 4座資料中心 12個產品 12
- 8. 客戶服務 員工管理 聯繫軟體 監測工具 All empowered by Freshworks AI engine “Freddy”
- 10. Freshworks CRM
- 11. All-in-One CRM System CRM (Customer Relationship Management) MAS (Marketing Automation Software) CDP (Customer Data Platform)
- 12. 電子廣告 行銷流程 CRO SaaS 地產 旅遊 廣告 保險 製造 物流與倉儲 產業 Custom Apps 客製化 銷售流程 內建電話 潛在客戶評分 Phone Chat Email SMS NEO 潛在客戶和 客戶資訊管理 交易管理 帳戶管理 工作流程自動化 報告和儀表板 自動化行銷系統 業務自動化系統 銷售活動 APPS 全渠道 Analytics Freddy AI Collaboration Marketplace and Dev Platform UCR 報價 CPQ
- 16. CDP 顧客數據平台 Marketing Report Sales Report
- 19. Widget Chat • Inside Chat • Website • Facebook Msg • WhatsApp • Apple Msg • SMS
- 20. • 自動回覆客戶問題，在沒有客服人員的協 助下，引導顧客更快速得到解答 • 建立自動服務AI，幫助顧客做會議預約… 等工作 Customer Facing AI • 根據客戶歷史互動、購買紀錄來對客戶進 行評分 • 自動偵測是否有重複的客戶資料、帳戶或 者是交易 • 對交易狀態進行評斷 (Close/Trending/At Risk/Cold) Agent Facing AI Freddy 自動服務AI
- 21. Mobile Device
- 22. Live Demo
- 24. Versions
- 25. Versions 推薦給業績快速 成長的小團隊 Growth Pro 推薦給正在拓展 公司業務和提升 工作效率的大團隊 Enterprise 推薦給需求較高的 客製化和管控系統 的組織 版本比較
- 26. Integrations
- 28. Q&A
- 29. FB 粉絲專頁 官方網站
Hinweis der Redaktion
- Freshworks是一家致力打造可以提升企業客戶關係管理系統的公司 提供企業以更簡單、更創新的方式與顧客互動，協助企業打造出色的客服體驗和快速流暢的服務效率
- Explain how the Freshworks CRM stack looks. Talk about how the Neo platform powers Freshworks CRM (read out the key elements in the neo platform). One of the key elements in Freshworks CRM is UCR. So, In effect, UCR, is a native Customer Data Platform that has been built for Freshworks CRM. To capture all attributes of the customer, we provide the ability to ingest data from multiple sources (not just the Freshworks products) in real time and at scale. With data ingested from multiple sources, there is obviously going to be a lot of duplicates. The platform will consolidate these duplicates by connecting attributes to identities and finally create a unified customer record. These records can also be continuously enriched by third party data sources. With a 360 degree unified view of every customer, the sales agents/marketers can create & manage detailed segments of their customers. This opens up a whole lot of opportunities to understand their customer segments in angles they never thought was possible before. With Freshworks CRM running on top of UCR as its single source of truth, businesses can get a detailed understanding of every customer and thereby proactively engage with more context, predict what their customers want, and deliver moments of personalized engagement in the channel of the customer’s choice.
- 提升數據有效性 做出最佳決策