1. Lenwood E. Smith
lsjdjw1@hotmail.com
404-960-8256
Career Objective
To obtain a position to maximize and effectively utilize my 14 years of experience in customer
service/Sales and support with recognized strengths in account maintenance, problem solving and trouble-
shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid
problems. The main objective is to secure a position with a well-established organization with a stable
environment that will lead to a lasting relationship.
Summary of Qualifications
• Proficient with Microsoft office programs, and use of database programs
• Knowledge of Salesforce, SAP,CRM
• Experience customer service skills, self-motivated and strive for continue excellence
• Excellent telephone etiquette
• Coordinates and arranges meetings/schedules, prepares agendas/appointments, organize and
maintain files
• Eager to learn and expand knowledge, Strong interpersonal skills, strong organization skills
• Adaptable to a fast paced and changing environment, Schedule flexibility including overtime
where necessary
• Knowledge of general office practices and procedures
• Ability to read and comprehend manuals and written instructions
• Ability to apply attention to details while maintaining a high level of proficiency
• Proper security training and registration for the past 14 years.
Professional Experience
Sprint Corportation Business Account Manager 8/2013-Current
Norcross, GA
 Identify Departmental Staffing Needs by making determinations/recommendations on staffing
need based on workload
 Provide feedback to Supervisor on potential shortcomings in ability to meet production
 Participate in the training process, oversee the training process when the new employee is training
with colleagues
 Provide feedback when solicited by management when supervisor is out of office
 Responsible for assigning workload to team daily, running reports, and maintaining assigned
territory and pipeline
 Work closely with contract representatives and negotiation agreements
 Routinely excelled in service and sales projections by efficiently managing large number of calls
and upselling products
 Handled Executive level business accounts, customer retention issues, analyzed potential markets
and built customer relationships
 Handle all Human Resource related issues/problems for team including: time off request, time
sheet adjustments, schedule changes, write-up’s, performance evaluations, and performance
counseling issues

2. Wireless Zone Floor Sales 2012-2014 Hamden, CT
 Responsible for greeting customers and providing a great customer experience
 Participated in renwal/upgrade negotiations with established customers
 Participated in seeking new cellular opportunities with potential customers
 Maintained and Exceeded month metric set forth by company
 data entry of Search Engine Marketing products into various applications accurately
 Responsible for effectively researching and communicating issues and risks to management
 Respond promptly to requests from management and/or assistance of other team members
Travelers Insurance Company Claims Rep 2011-2012
Windsor,CT
 Perform the data entry function of processing claims
 Handle all escalations from customer in a timely manner
 Maintained and Exceeded month metric set forth by company
 Keys data from source documents in a timely and efficient manner
 Performs acceptable volume of work in timely, efficient and accurate manner and in order of
scheduled priorities to meet or exceed client expectations of processing schedule
Nesco Resources Customer Service Rep 2010-2011
Shelton,CT
 Responsible for responding to internal and external customers in a timely manager
 Perform the data entry function for all orders processed
 Maintain inventory control of all orders processed
 Handle all escalations from customer in a timely manner
 Handle invoicing and credit checks for potential/new customers
Verizon Wireless Meriden,CT 2008-2010
CMO Winback Representative
 Worked with the marketing team representatives on customer satisfactory retaining accounts.
 Sold services to business consumers (B2B) having 10-99 lines of service with the company.
 Assisted with customers about their billing, also on how their experience was as a Verizon
wireless customer.
 Helped customers if they had any technical issues with their cellular phones, billing, and or any
other problem.
 Met and exceeded monthly quota by 50% selling phones and accessories to new and existing
customers all by 95% cold calling and the other 5% inbound calls. Using retention methods to
keep current customers from porting out to other carriers, due to billing and other customer
related issues.