1. Lena Jeppsson
Begoniastraat 77, 1214 CV Hilversum, 06-54732464, lmjeppsson@gmail.com
Summery
 13 Years of experience in Customer Service, Finance and Sales Operations on an
international level
 Results oriented and driven
 Strong ability to work in a team as well as individually
 Fluent in Swedish and English with a basic knowledge of Dutch.
Professional Experience
Nike Golf INC., Hilversum, The Netherlands 2003 – Present
Account Operations Representative, 2008 - present
 Nike Golf AOR – Sweden and Icelandic Distributor. First point of contact, Sweden and
IcePharma (Icelandic distributor), Intermedia, (Czech Republic Distributor)
 Strategic account Manager, Sweden.
 Operations representative, Ireland.
 Order Management and Query Management-Processing Sales requests and handling all
Defectives and Returns.
 Support and back-up our Cresting and Logo ball orders in terms of Order Management and
Query Management.
 Process and Manage Complimentary orders – all countries.
 Customer Service Product Specialist – Equipment. First point of contact between the CS
representatives and our product team helping to improve the general equipment knowledge in
the CS teams and providing assistance to the product team on relevant projects.
 On-boarding training of new hires.
 Ad-hoc reporting.
 Tools: SAP, Hyperion,Cognos, MS Office.
Finance, Credit Controller, 2003 - 2008
 Credit Controller, Sweden, Finland, Denmark , part of the UK and the
UK Strategic accounts.
 Cash collection.
 Processing all finance related queries from customers and the sales team, e.g. incorrect
discounts, prices, perform thorough credit checks on all new customers.
 Financial analyzing of all accounts to determine credit risks and credit limits.
 Close cooperation with CIG to ensure that all financial data is saved correctly and up to date.
 Carry out daily cash applications.
 Reporting to management with weekly held orders report, weekly aging reports, revenue
reports, DSO Reporting on request, cash collection targets and results
 Tools: SAP, MS Office
Sales Operations, Administrator, 2003
 Managing nike.net and catalogue updates
 Executing various administrative tasks such as keeping an up-to-date file of sample
addresses.
 Work closely with CIG in order to set up new customers and to continuously ensure correct
discount banding is adhered to and that the various territories are assigned to the
corresponding sales representatives, executing regular maintenance of customer master data
 Tools: Nike.net, SAP, Siebel, MS Office
Trainee, Webwork, Huizen, The Netherlands.
02.2002 – 05.2002

2.  Building websites for the government as well as private companies.
 Tools: Flash, Dreamweaver, Firework and Photoshop
Computer Programmer, The National Institute of Economic Research, Stockholm, Sweden
1988 – 1990
 Database Procedure development.
 User support and Training
 Tools: Fortran 77, Kondis and Aremos DBS
Financial Assistant, The National Institute of Economic Research, Stockholm, Sweden
1983 – 1985
 Wordprocessing and Calculations work
 Automating manual routines as well as improving already existing computer routines.
Education
2001 - 2002 Webmaster course, Hoogeschool van Utrecht in Amersfoort
1999 – 2000 Dutch language at Dudok College, Hilversum. Passed the exam “het
staatsexamenNederlands als tweede taal” in December 2000.
1990 – 1992 The University of South Alabama (USA). Studied towards a Bachelors degree in
Computer and Information Science. Studied English, accounting and business
subjects, System-design using different languages such as C and Pascal etc.
1987 – 1988 Computer programming (automatic Data Processing, ADP). The University College of
Eskilstuna and Västerås