1. Lena Hill-Burbage
35570 East Atlantic Circle Apt. 606
Rehoboth Beach, DE 19971
Financialfreedom73@yahoo.com
ummary:
Looking for opportunity to excel ingrowing company withCustomer Service and
Sales
.
CAREER EXPERIENCE
Administration
Coordinatedand manage summits,meetings,conference calls and
special meetings.
PreparedPowerPoint presentations,Microsoft Office,Excel
Drafted and typed correspondence,manage reports,filing
Verificationof patient information.
Supervisedand trained other staff.
Customer Service
Processed orders and ensured accurate information.
Served as a liaison between customers and businesses to ensure
quality services.
Coordinated and supervised installations and upgrades.
Prepared tracking spreadsheet via Excel to monitor daily work
schedules, and disconnections and relocations of new and existing
Clients.
Scanned all documents: charts, labs, diagnostic imaging for the Athena
medical
billing system.
Phones sales
2. Page 2. Cont’ed
Lena Hill-Burbage
CAREER HISTORY
2013-Present Beebe Physicians Network
2011-Present Olaxx International Sales/Customer Service/
Commissions
2010 – 2012 Substitute Teacher/Laurel & Seaford School District
2010- 2012 Governmental Liaison Committee
2006- 2010 Youth Leader-United Deliverance Bible Center
2005 – 2006 St. Mary’s Medical Center/Patient Access Representative
2004 – 2005 Bay Health Medical Center/Patient Access Representative
2005 - 2007 Loan Officer-One Stop/Mortgage
2004- 2005 Sandy Pines Children Adolescent Center/Flordia
1991-2000 Collectech, INC Bill Collector
2001-2004 State of Maryland Mental Health-Customer Service, Billing, Collections
2013-Present Beebe Physicians Network
Verifying patients' insurance coverage
Handling Collections andunpaid claims
Reviewing and appealing unpaid claims
Managing accountable receivable reports
Uses the bill queue on a daily basis
Call insurance companies regarding discrepancies
Make calls to patients prior to forwarding to collectionagencies
Submitting secondarybilling
Processedpayments and paperwork for refunds
Training
· Teammanagement
· ProjectManagement
· Supervisory Skills
· Managementby Goals and Objectives
· Time Management
· Performance Appraisal
· Stress Reduction
· Introduction to Microcomputers
· Effectof Microcomputers in the