Casestudy regarding fax as a service (hosted fax) in healthcare environment

1. case study
THIS PHARMACEUTICAL
POWERHOUSE REDUCED
ITS FAX MESSAGING COSTS
BY 70% WITH EASYLINK’S
OUTSOURCED SERVICES.
$1 million+ cost savings per year
digital workflows that are priceless
Executives on both sides of the business – operations and
IT – were pleasantly surprised at HOW MUCH they could save,
HOW QUICKLY the savings could accrue, and HOW LITTLE
RISK was involved in making the transformation to EasyLink’s
email-based faxing service.
IT’S EASY WITH EASYLINK®.

2. “We needed to reduce our fax messaging costs.
EasyLink made it happen faster than any of us had imagined.”
—Senior Vice President
The challenge: The solution:
With more than 500 locations and tens In 2008, the company began exploring A HOST OF BENEFITS
of thousands of employees worldwide, alternatives to on-premise servers, and, As the pharmaceutical company’s designated
this pharmaceutical giant was spending a after a thorough review, chose a tandem global electronic fax provider, EasyLink
fortune on its on-premise fax infrastructure. of outsourced services from EasyLink: replaced all 24 fax servers worldwide with
A total of 24 fax servers were supporting its outsourced services. Since EasyLink
thousands of users in an obsolete environ- DESKTOP MESSAGING allows employees maintains a fully secure, redundant network
ment that posed a number of financial and to send and receive faxes electronically, that utilizes multiple data centers, users are
operational issues: directly within their existing email accounts. assured of optimum uptime and capacity to
handle any spikes in volume. Any company
1. The company was over-spending on the PRODUCTION MESSAGING is a employee or application with an email
support and maintenance of its fax straight-through processing (STP) solution address can become an EasyLink user
servers and all of their required hot that automates the creation and delivery within minutes. And the entire EasyLink
backups. of outbound transactions originating in solution can be managed by a single resource
2. The IT team was devoting so much time back-office systems. with a web browser from anywhere in the
to managing the servers, other vital world – the ultimate in centralized manage-
technology initiatives were being put With EasyLink’s hosted services, the ment for a pharmaceutical company that
on the back burner. company quickly began decommissioning does business on six different continents.
3. The fax servers were impossible to its fax servers and associated telecom
manage centrally, creating a fragmented infrastructure. The hosted model was
fax function that could not be aligned much more affordable – no capital equip- BIG COST SAVINGS AT
with the company’s communications ment costs and the company paid EasyLink A SURPRISINGLY LOW RISK
strategy. on a transaction basis only for the services Implementation was fast and easy, and
4. The servers were always either under- used. Today, the bottom line speaks payback began much sooner than the
sized (in an attempt to save money) or for itself: pharmaceutical company had imagined.
oversized (extra ports in anticipation EasyLink’s proven deployment methodology
of peak periods) – never “right-sized.” • Cost savings of $1 million+ a year minimized risk and maximized ROI:
5. Employees in remote areas of the globe
• Average savings per fax = 70%
couldn’t be supported by the servers • Quantified existing fax environment
and had no fax capability at all. • The company’s IT team offloaded from
• Provisioned new users, server by server
6. Users were periodically experiencing the entire fax function
downtime and functional issues that • Transitioned users from on-premise
were unacceptable for a global leader. • Fax aligned with the business goals and
servers to outsourced services
7. The company was looking at a major strategic direction of the company
upgrade to their fax server infrastruc- • Superior records-keeping, auditing, and
ture – since support was being archiving – EasyLink provides the
discontinued, they were faced with a company with a complete audit trail for
forced upgrade. every transaction that passes through
its network
ABOUT EASYLINK
EasyLink® Services International Corporation is a leading global provider of on-demand electronic messaging and transaction services that help
companies optimize relationships with their partners, suppliers, customers, and other stakeholders. At the heart of our 100% outsourced services
is the industry-leading EasyLink Business Integration Network, a reliable, secure, and fully redundant global infrastructure that manages millions
of transactions daily for our customers.
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