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Team toxins

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Deck used at Keep Austin Agile 2019

Does your team bring the goods but feel bad? Shouldn't teamwork be supportive, collaborative, and friendly? Reality check: even high performing teams will eventually have conflict and disagreement. But when a team turns toxic, good results won't last. There are four sources of team toxins - and your ability to understand and neutralize these combustible agents help you achieve a happy, challenging, and empowering work life - and a great scrum team.

In this session, Leland and Heather will introduce you to four toxins that often poison teams and organizations. They'll talk about how to identify them, the root cause of the toxic behavior, and some common antidotes that can help you manage the toxins successfully, so you have a healthy team environment that is fun, supportive, and collaborative.

Veröffentlicht in: Software
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Team toxins

  1. 1. DOES YOUR TEAM NEED A DETOX? HEATHER CASTILLE AND LELAND NEWSOM
  2. 2. Email: heather.castille@wellsky.com LinkedIn: https://www.linkedin.com/in/heather- castille-4566a3a9/ Associate Scrum Master Graduate Student – Professional Counseling Family Therapy
  3. 3. Email: Leland.Newsom@yahoo.com Twitter: @LelandNewsom LinkedIn: https://www.linkedin.com/in/lelandnewsom/ Slideshare: https://www.slideshare.net/LelandNewsom Past roles include: • Developer • Manager • Managing Director • Technical Director • Scrum Master • Release Train Engineer • Agile Coach
  4. 4. JOHN GOTTMAN, PHD
  5. 5. GOTTMAN'S "FOUR HORSEMEN OF THE APOCALYPSE" 4 BEHAVIORS AS BIGGEST PREDICTORS OF DIVORCE CONTEMPT DEFENSIVENESSCRITICISM STONEWALLING
  6. 6. BLAMING / CRITICISM "YOU ALWAYS..." "YOU NEVER..." "WHAT'S WRONG WITH YOU?" DON’T MAKE IT PERSONAL BECOME MORE AWARE APOLOGIZE *SCRUM VALUES: FOCUS NEUTRALIZER
  7. 7. DEFENSIVENESS “IT’S NOT MY FAULT” BLAMING “IT’S NOT ME, IT’S YOU” “COULD YOU CLARIFY WHAT YOU HEARD ME SAY?” EXPRESS TRUST AND RESPECT LISTEN ACTIVELY, SHOW YOU UNDERSTAND *SCRUM VALUES: OPENNESS, COURAGE NEUTRALIZER
  8. 8. CONTEMPT SARCASM NAME-CALLING CYNICISM HOSTILE HUMOR IDENTIFY BEHAVIOR, ADDRESS DIRECTLY EXPLORE THE MINDSET RESPECT DESERVES RESPECT SEEK TO UNDERSTAND SOFTEN HUMOR *SCRUM VALUES: RESPECT NEUTRALIZER
  9. 9. STONEWALLING IGNORING SPEAKER NOT ENGAGING OR EXPRESSING THOUGHTS WITHDRAWING NEUTRALIZER CREATE SAFE ENVIRONMENT ADDRESS FEARS *SCRUM VALUES: OPENNESS, COMMITMENT
  10. 10. NOW THINK ABOUT YOU WE'RE ALL HUMAN. THINK ABOUT A TIME YOU DISPLAYED A TOXIN AND DISCUSS WITH YOUR PARTNER/GROUP. REMEMBER TO HAVE COMPASSION NEXT TIME YOU SEE IT ON YOUR TEAM.
  11. 11. SOURCES • HTTPS://WWW.FRONTROWAGILE.COM/BLOG/POSTS/120-FORMING- STORMING-NORMING-AND-PERFORMING-IN-A-SCRUM-TEAM • HTTPS://WWW.GOTTMAN.COM/BLOG/THE-FOUR-HORSEMEN- RECOGNIZING-CRITICISM-CONTEMPT-DEFENSIVENESS-AND- STONEWALLING/ • HTTPS://WWW.GOTTMAN.COM/BLOG/THE-FOUR-HORSEMEN-THE- ANTIDOTES/ • HTTPS://WWW.BEYONDTHELEADINGEDGE.COM/NEWS/TEAMS/THE- FOUR-TEAM-TOXINS/ • HTTPS://DZONE.COM/ARTICLES/SCRUM-MASTER-WHICH-TEAM- TOXINS-ARE-MOST-COMMON-IN

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