1. Start Small. Think Big. Move Fast.
An Inside Look at
Mayo Clinicâs Center for Social Media
Lee Aase (@LeeAase)
Director, Mayo Clinic Center for Social Media
#MCCSM or #mayoragan
March 15, 2011
2.
3. Mayo Clinic Center for Social Media
⢠Our Raison dâetre: The Mayo Clinic Center
for Social Media exists to improve health
globally by accelerating effective application
of social media tools throughout Mayo Clinic
and spurring broader and deeper
engagement in social media by hospitals,
medical professionals and patients.
⢠Our Mission: Lead the social media
revolution in health care, contributing to
health and well being for people everywhere.
4. Overcoming Objections to Using
Social Media in Health Care
⢠Assertions
â âWe should focus on âreal, grown-upâ media
where we can reach the most peopleâ
â âEmployees will just waste all their time on
Facebook instead of doing their workâ
⢠Assertions disguised as questions
â âIsnât Facebook full of viruses?â
â âWhat about HIPAA?â
â âWhatâs the ROI?â
5. Agenda As Advertised
⢠How social media tools transform health care
⢠Why your organization can use social media
to do well by doing good
⢠How using social media externally makes the
best case for internal applications
⢠Why social media is (are) a key to higher
productivity, not a time-waster to be blocked
by IT
15. About Lee Aase (@LeeAase)
⢠B.S. Political Science
⢠14 years in politics and government at
local, state, national levels
⢠Mayo Clinic since April 2000
â Media relations consultant
â Manager since 2004
â Media Relations/Research Comm
â Syndication and Social Media
22. First Foray in âNewâ Media
⢠Existing Medical Edge radio mp3s
⢠Launched Sept. â05; Downloads up
8,217 percent Oct. vs. Aug.
23. Regrouping to Plan
Just as genomics is the future of personalized
medicine, personalized media are changing the
way people get the news and information they
want and need. But as genomics increasingly
supplements and improves traditional medicine
without replacing it, new media are helpful
additions to mainstream, mass media. We
strongly recommend reforming our processes
to efficiently produce content that can be used
for both mass media and personalized media.
Content Creation Task Force, 7/26/2006
24. We recommend a three-phase approach. First,
take our existing products and, with minimum
incremental effort, place them in new media
formats. Second... work across teams ... to make
best use of the audio and video production
resources we have. Third, get more resources...
to produce timely or even daily content...
We have not recommended a blog strategy at
this time, primarily because we have emphasized
developing audio and video content that could
have multiple uses in both mass media and
personalized media, with relatively limited
physician involvement.
47. Joining The Blog Council
⢠Membership organization of blogging
âcompaniesâ
⢠Typically Fortune 500 members
â Coca-Cola, P&G, Wells Fargo, etc.
â Mayo Clinic, Kaiser Permanente, U.S.
Navy among ânon-traditionalâ members
⢠Now the Social Media Business Council
66. Mayo Clinic and Word of Mouth
⢠91 percent of patients surveyed say
they have said âgood thingsâ to an
average of 40 people after a Mayo visit
⢠85 percent say they recommended
Mayo to a friend
â Advised an average of 16 to come
â 5 actually came
67. Sources of Information Influencing
Preference for Mayo Clinic
Word of mouth 84
Stories in the media 57
MD recommendation 44
Advertising 27
Internet/Websites 26
Personal experience 24
Mailings to home 18
0 20 40 60 80 100
68. #2: Electronic tools merely
facilitate broader, more
efficient transmission by
overcoming inertia and
friction
69.
70. #4: Social media are the
third millenniumâs defining
communications trend
82. Working from the Outside In...
⢠Lines from Lee/SMUG
⢠Public Affairs Wordpress.com blog
⢠Wordpress.com blog for symposium
⢠Long-term external Wordpress.com blogs
⢠Wordpress blog behind the firewall
⢠Self-hosted Wordpress MU platform
83. #16: Social media tools
make the once-scarce power
of mass media available to
everyone
88. #17: Social media are free in
any ordinary sense of the
word (or at least ridiculously
inexpensive)
89. Total Cost for Mayo Clinic
Facebook, YouTube and Twitter
$0.00
90. In the European Union, based on
current exchange rates:
âŹ0,00
91. Answers to Objections
⢠âBut what about the cost in staff time to
maintain all of these social media
platforms? Theyâre not really that
cheap!â
â AT&T free phone service in 1971
â Pitney Bowes free fax machines and
supplies in 1991
â YouTube, Facebook and Twitter are free
in 2011
92. #18: As I approaches zero,
ROI approaches infinity
93.
94.
95. #28: Paying for advertising
while not taking advantage
of free online opportunities
isnât particularly astute
96. #33: Social media will
decrease diffusion time for
research and innovations
97. Discovery by Richard Berger, M.D., Ph.D.
Ulnotriquetral (UT) Ligament Split Tear
106. Less than 24 hours after my initial appointment, I not
only had a new diagnosis - a UT split tear - but had
surgery to correct the problem. As I write this, my
right arm is in a festive green, but otherwise
annoying cast. The short-term hassle, however,
should be more than worth the long-term gain - the
potential for a future without chronic wrist pain. A
future, that without Twitter and those in the medical
community willing to experiment with new
communications tools, might not exist for me.
3031031-10
121. The 37th Thesis
Applying social media in health care isnât
just inevitable: itâs the right thing to do in
the interest of patients.
122. Mayo Clinic Center for Social Media
⢠Our Raison dâetre: The Mayo Clinic Center
for Social Media exists to improve health
globally by accelerating effective application
of social media tools throughout Mayo Clinic
and spurring broader and deeper
engagement in social media by hospitals,
medical professionals and patients.
⢠Our Mission: Lead the social media
revolution in health care, contributing to
health and well being for people everywhere.
123.
124.
125. Social Media Health Network
⢠Membership group associated with
Mayo Clinic Center for Social Media
⢠For organizations wanting to use social
media to promote health, fight disease
and improve health care
⢠Dues based on organization revenues
⢠Industry members, but no industry
grant funding
126. Social Media Health Network
⢠Announced here Sept. 28, 2010 with six
charter members
⢠Up to 43 member organizations as of
this morning
⢠http://socialmedia.mayoclinic.org/
network/
127. Charter Members
⢠Mayo Clinic
⢠Bon Secours Health System
⢠Inova Health System
⢠Mission Health System
⢠Radboud University Nijmegen Medical
Centre, Netherlands
⢠Swedish Medical Center (Seattle)
128. Key Benefits
⢠All employees of member organizations
have access to Network member site
â Curriculum
â Sharing case studies, developing best
(or at least better) practices
⢠Discounted admission to conferences,
webinars
⢠Free admission to member meetings,
some workshops, webinars
⢠Network site as prototype for yours
129. Member Site Features
⢠Practical, step-by-step âhow toâ
curriculum
⢠Sharing of Case Studies, Practices
⢠Prudential curriculum on Privacy,
Professionalism, Ethics
⢠Forums for discussion
⢠Wikis for collaborative resource
development
⢠Networking with peers