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Reorganisation of Maintenance System Page 1
Reorganisation of
Maintenance Systems
Heiner Huesmann
Deutsche Bahn AG
24th June 2004
Reorganisation of Maintenance System Page 2
Requirements for rail system maintenance
Safety
Increasing availability
Reducing
maintenance costs
Improving
process
quality
Quality of
process
Costs
Availability of
the systems
MILAS: all-embracing concept for optimising maintenance
Reorganisation of Maintenance System Page 3
Overview of rail system maintenance
Maintenance disciplines Items of the railway infrastructure
Track
Signalling and safety technology
Electricity
• Catenary
• 50 Hz
• Points
• Rails
• Bridges, tunnels
• Level crossings
• Signals
• Points
• Signal boxes
• Inductive train control
• Level crossings
• and much more besides
• Overhead lines
• Power supply
• Lighting
Maintenance tasks
• Inspection and servicing
• Corrective maintenance
• Repair
Reorganisation of Maintenance System Page 4
Current maintenance situation
Secondary
processing time
Potentialities in
core time
Core time
54%
Proportion of core time
can be considerably
increased by
• reducing travelling times
• avoiding other
unproductive times
Source: proLean's own statistics by more than 1000 audits on site for various maintenance companies
There is still potential in maintenance
60% 40%
thereof
20%
thereof
15%
Total working time by activities (actual analysis)
Potentialities in
secondary
processing time
Reorganisation of Maintenance System Page 5
Modularisation of maintenance processes
Modularisation of maintenance activities
Working in integrated teams
Harmonisation of capacities
Reorganisation of repair and on-call periods
Making use of slack periods
Optimising the order handling processes
Systematic capacity and personnel deployment planning
Module
Module
Module
Geschäftsfeldlinie
Modulnummer
Modul
<=Priorität
Beschreibung des Modulinhaltes
KalkulierteZeit(F)
LeistungSOLL-Prozeß
Modulzeit/Einheit(Fh)
Priorität =>
I 1 Massivbau
I 1.1 Mauerwerk herstellen und instandsetzen
I 1.1.1 Natursteinmauer herstellen C
Mörtel herstellen, auftragen; Natursteine im Verband setzen, Zwischenräume schließen
(einschließlich Vor- und Nacharbeitenund Transport auf der Baustelle)
6 Fh/m³Quaderst. / 8
Fh/m³Bruchst. ***
I 1.1.2 Natursteinmauer instandsetzen B Instandsetzungsarbeiten, z. B. ersetzenausgebrochener Steine, etc. 6-8 Fh/m² *
I 1.1.3 Ziegelmauer herstellen C
Mörtel herstellen, auftragen; Ziegel im Verband setzen, Zwischenräume schließen
(einschl. Vor- und Nacharbeiten) 5-6 Fh/m³ *
I 1.1.4 Ziegelmauer instandsetzen C
Mörtel herstellen, auftragen; Ziegel im Verband setzen, Zwischenräume schließen
(einschließlich Vor- und Nacharbeitenund Transport auf der Baustelle) 7 Fh /m² *
I 1.1.5 Mauerwerksfugen ausspitzen (Abbauhammer oder von Hand)C Fugenausspitzen, Abbruchmaterial verladen inclusive Transport auf der Baustelle0,5 - 1,0 Fh/m² ***
I 1.1.6 Mauerwerk verfugen (Naturstein, Ziegel) B Fugenmörtel herstellen, Fugen schließen 0,75- 2,50 Fh/m² ***
I 1.1.7 Mauerwerk verputzen - Sanierputzen C
Untergrund vorbereiten, Mörtel herstellen, aufbringen (einschließlich Vor- und
Nacharbeitenund Transport auf der Baustelle) baustellenspezifisch
I 1.2
Herstellung Fertigbeton- und -stahlbetonbauteilen
(stationär)
I 1.2.1 Schalungsarbeiten (incl. ausschalen etc.)
I
1.2.1.
1 Brettschalung C
Schalungherstellen und montieren, ausschalen, reinigen, (inclusive Riegel und
Abstützung, Bretter ungehobelt/gehobelt, mit Dreikantleisten), inclusive Transport auf1,5-2,0 Fh/m² *
I
1.2.1.
2 Fertigschalung C
Z. B. Peri-Handset montieren, ausschalen, reinigen, Abstützungherstellen, inclusive
Transport auf der Baustelle 1,0-1,5 Fh/m² *
I 1.2.2 Bewehrung
I
1.2.2.
1 Bewehrung herstellen (Bewehrungskorb) C Bügel undLängseisen verbinden, zwischenlagern 20-40 Fh/t (10-16er Baustahl) *
I
1.2.2.
2 Bewehrung einbauen C Bewehrungskorbeinbauen, anpassen, inclusive Abstandhalter baustellenspezifisch*
I 1.2.3 Betonieren
I 1.2.3 Betonieren (incl. abdecken, befeuchten) C Transportbeton mit Betonkübel (Kran) einbauen, verdichten,abziehen etc. 2-3 Fh/m³ **
I 1.2.4 Nachbehandlung
I 1.2.4 Nachbehandlung (beschichten, hydrophobieren)C Beschichtung mit Pinsel/Rolle aufbringen (eine Lage) systemabhängig
I 1.3
Herstellung von Beton- und Stahlbetonbauteilen (vor
Ort)
Workorganisationandprocesses
Reorganisation of Maintenance System Page 6
Modularisation of maintenance activities
80%
-
90%
10 - 20%
Inspection
Repair
Corrective
maintenance
Servicing
Individual activities
Activities of a
repetitive nature
Activities cannot be
modularised
A large proportion of
maintenance activities
are highly repetitive
and can be standardised and
clearly described
The maintenance activities are
available as modules in all
disciplines for the following
areas of responsibility:
• Inspection/servicing
• Minor plan able corrective
maintenance
• Repairs
Basic idea
Reorganisation of Maintenance System Page 7
Process of modularisation
Using the modules leads to an optimised maintenance process
Modulmatrix
Summe d. Tätigkeitszeiten
180
170
3535
95
20
140
30
45
9090
45
111
1212
45
0
20
40
60
80
100
120
140
160
180
200
A B C D E F G H I K L M N O P Q
Wertschöpfend
Nicht Wertschöpfend
IS T S O L L
Z e ita n s a tz
[F m in /m ]
1 ,5 5 u n d 1 ,8 8 1 ,5 5
A n za h l M A ,
Q u a lifik a tio n
3 O l-M o n te u r e , 1 E u P ,
1 B e d . F M W , 1 B e d .
T r o m m e lw a g e n
3 O l-M o n te u re , 1 E u P ,
1 B e d . F M W , 1 B e d .
T r o m m e lw a g e n
M a s c h in e n ,
G e rä te
M Z A , A z- L o k , F M W
m . T ro m m e lw a g e n ,
S ta n d a rd w e rk ze u g ,
K e tte n zu g 6 m , 4
S IE M E N S - K le m m e n ,
2 K a b e ls c h e re n , e l.
P re s s e
M Z A , A z- L o k , F M W
m . T r o m m e lw a g e n ,
S ta n d a rd w e rk ze u g ,
K e tte n zu g 6 m , 4
S IE M E N S - K le m m e n ,
2 K a b e ls c h e re n , e l.
P re s s e
Identifying modules
Auditing the modules
Evaluating the modules
Creating a module
matrix
Transition to continuous
improvement process
Modularisation of maintenance activities
Reorganisation of Maintenance System Page 8
Modularisation of maintenance activities
Capacity planning and personnel deployment planning
Calculation of maintenance costs
Work preparation
Scheduling of vehicles and equipment
Creation of maintenance orders in the DP system
Tendering for external services
Order accounting
Using the modules
Module Module
Full service
Reorganisation of Maintenance System Page 9
Working in integrated teams
Current situation
Several consecutive maintenance
actions carried out by single-
discipline teams
Approach
Amalgamating the inspection
dates of different disciplines
under a single item
Result
An interdisciplinary team carries
out all the necessary maintenance
actions in one go
Inspection team
(incl. Immediate repair)
Time
Maintenance:
signalling&safety/track
Inspection:
electricity
Inspection:
track
Inspection:
signalling&safety
Time
Reorganisation of Maintenance System Page 10
Harmonisation of Capacities
Reorganisation of Repairs
• Flexible working times models
• Use of slack periods
Optimisation of order handling process
• Maintenance planning and control
• Technical equipment management
• Purchasing
• Administration
0
100
200
300
400
500
600
700
800
January
February
M
arch
April
M
ay
June
July
AugustSeptem
ber
O
ctober
N
ovem
ber
D
ecem
ber
Directlaburhours
0
100
200
300
400
500
600
700
800
January
February
M
arch
April
M
ai
June
July
AugustSeptem
ber
O
ctober
N
ovem
berD
ecem
ber
Directlaborhours
0
100
200
300
400
500
600
700
800
January
February
M
arch
April
M
ai
June
July
AugustSeptem
ber
O
ctober
N
ovem
berD
ecem
ber
Directlaborhours
Reorganisation of Maintenance System Page 11
Modularisation of maintenance processes
Structure of measures
Clearing up
data pool
Standardisation and
synchronise
work processes
Reorganisation
work time
application
Adjustment
capacity-management
Increase efficiency ≈ 30 %
Check up quantity structure
Check up indicators for the strain of tracks
Harmonisation of capacities
Modularisation / Integrated Teams
Reorganisation of fault clearance
Using non-busy times
Start an end of work at the workspace
Planning weekly and monthly
Potential
0 %
2 %
2 - 5 %
5 - 10 %
1 - 2 %
1 - 2 %
5 - 7 %
5 - 8 %
Σ 21 - 36 %
Reorganisation of Maintenance System Page 12
Modification of switches, PB Nürnberg
Planning before modularisation
328 working hours; 3 workers
Planning with modules
138 working hours; 3 workers
- 58 %
Module supported planning
Planning with use of modules - results
Renewal electrical heater for switches EEA, PB Dresden
Planning before modularisation
276 working hours; 3 workers
Planning with modules
184 working hours; 3 workers
- 33 %
Renewal of switches, PB Hamburg
Planning before modularisation
24 hours track closed; 9 workers
Planning with modules
24 track closed; 5 workers
- 45 %
Renewal signals, PB Köln
Planning before modularisation
176 working hours; 11 workers
Planning with modules
135 working hours; 9 workers
- 24 %
Reorganisation of Maintenance System Page 13
Nr. Failure Measures
(1)
CM • Use self-locking connecting elementsDefective connecting
and locking elements
- SK8 -
MS • Design must be overhauled
(2)
CM • Do not open motors more often than is technicly
necessary
Drive/limit switch soiled/
oxidized
MS • General replacement of the contacts after a certain
number of switching movements
(3)
Stiffness in interlock
- SK6 -
CM • Install latch fastenings (CKA 12) on critical
switches
MS • Use of remote diagnosis on critical equipment
(4)
CM • Implement new tongue testers with simplified
adjustability
Shorter/longer tester set
inadequately
- SK5 - MS • Further constructive optimizing
(sliding tongue tester)
6
87
5
43
21
Technical equipment management
Failure classification and derivation from maintenance strategies
(4) RPN=192
(1) RPN=504
(3) RPN=360
good poor
Predictability
Effects
lowhigh
Frequency
of
occurrence
low
high
(2) RPN=280
CM = corrective measures
MS = maintenance strategy
RPN = Risk Priority No.
Reorganisation of Maintenance System Page 14
Results of Modularisation of maintenance activities
Increased productivity Improved quality
Higher availabilityLower maintenance costs
20 - 30%
20 - 30% 5 - 10%
15 - 20%
Reorganisation of Maintenance System Page 15
Results of following projects
Enhancement of maintenance efficiency
Module-supported planning
Module-supported purchasing
Optimising the railway track costs
Technical equipment management
approx.
15 - 20 %
approx. 30 %
approx. 50 %
approx.
20 - 40 %
approx.
10 - 15 %
Reduction of costs
Reduction of complexity
Reduction of costs
Reduction of
railway track costs
Reduction of
maintenance costs

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Redesigning a Maintenance System

  • 1. Reorganisation of Maintenance System Page 1 Reorganisation of Maintenance Systems Heiner Huesmann Deutsche Bahn AG 24th June 2004
  • 2. Reorganisation of Maintenance System Page 2 Requirements for rail system maintenance Safety Increasing availability Reducing maintenance costs Improving process quality Quality of process Costs Availability of the systems MILAS: all-embracing concept for optimising maintenance
  • 3. Reorganisation of Maintenance System Page 3 Overview of rail system maintenance Maintenance disciplines Items of the railway infrastructure Track Signalling and safety technology Electricity • Catenary • 50 Hz • Points • Rails • Bridges, tunnels • Level crossings • Signals • Points • Signal boxes • Inductive train control • Level crossings • and much more besides • Overhead lines • Power supply • Lighting Maintenance tasks • Inspection and servicing • Corrective maintenance • Repair
  • 4. Reorganisation of Maintenance System Page 4 Current maintenance situation Secondary processing time Potentialities in core time Core time 54% Proportion of core time can be considerably increased by • reducing travelling times • avoiding other unproductive times Source: proLean's own statistics by more than 1000 audits on site for various maintenance companies There is still potential in maintenance 60% 40% thereof 20% thereof 15% Total working time by activities (actual analysis) Potentialities in secondary processing time
  • 5. Reorganisation of Maintenance System Page 5 Modularisation of maintenance processes Modularisation of maintenance activities Working in integrated teams Harmonisation of capacities Reorganisation of repair and on-call periods Making use of slack periods Optimising the order handling processes Systematic capacity and personnel deployment planning Module Module Module Geschäftsfeldlinie Modulnummer Modul <=Priorität Beschreibung des Modulinhaltes KalkulierteZeit(F) LeistungSOLL-Prozeß Modulzeit/Einheit(Fh) Priorität => I 1 Massivbau I 1.1 Mauerwerk herstellen und instandsetzen I 1.1.1 Natursteinmauer herstellen C Mörtel herstellen, auftragen; Natursteine im Verband setzen, Zwischenräume schließen (einschließlich Vor- und Nacharbeitenund Transport auf der Baustelle) 6 Fh/m³Quaderst. / 8 Fh/m³Bruchst. *** I 1.1.2 Natursteinmauer instandsetzen B Instandsetzungsarbeiten, z. B. ersetzenausgebrochener Steine, etc. 6-8 Fh/m² * I 1.1.3 Ziegelmauer herstellen C Mörtel herstellen, auftragen; Ziegel im Verband setzen, Zwischenräume schließen (einschl. Vor- und Nacharbeiten) 5-6 Fh/m³ * I 1.1.4 Ziegelmauer instandsetzen C Mörtel herstellen, auftragen; Ziegel im Verband setzen, Zwischenräume schließen (einschließlich Vor- und Nacharbeitenund Transport auf der Baustelle) 7 Fh /m² * I 1.1.5 Mauerwerksfugen ausspitzen (Abbauhammer oder von Hand)C Fugenausspitzen, Abbruchmaterial verladen inclusive Transport auf der Baustelle0,5 - 1,0 Fh/m² *** I 1.1.6 Mauerwerk verfugen (Naturstein, Ziegel) B Fugenmörtel herstellen, Fugen schließen 0,75- 2,50 Fh/m² *** I 1.1.7 Mauerwerk verputzen - Sanierputzen C Untergrund vorbereiten, Mörtel herstellen, aufbringen (einschließlich Vor- und Nacharbeitenund Transport auf der Baustelle) baustellenspezifisch I 1.2 Herstellung Fertigbeton- und -stahlbetonbauteilen (stationär) I 1.2.1 Schalungsarbeiten (incl. ausschalen etc.) I 1.2.1. 1 Brettschalung C Schalungherstellen und montieren, ausschalen, reinigen, (inclusive Riegel und Abstützung, Bretter ungehobelt/gehobelt, mit Dreikantleisten), inclusive Transport auf1,5-2,0 Fh/m² * I 1.2.1. 2 Fertigschalung C Z. B. Peri-Handset montieren, ausschalen, reinigen, Abstützungherstellen, inclusive Transport auf der Baustelle 1,0-1,5 Fh/m² * I 1.2.2 Bewehrung I 1.2.2. 1 Bewehrung herstellen (Bewehrungskorb) C Bügel undLängseisen verbinden, zwischenlagern 20-40 Fh/t (10-16er Baustahl) * I 1.2.2. 2 Bewehrung einbauen C Bewehrungskorbeinbauen, anpassen, inclusive Abstandhalter baustellenspezifisch* I 1.2.3 Betonieren I 1.2.3 Betonieren (incl. abdecken, befeuchten) C Transportbeton mit Betonkübel (Kran) einbauen, verdichten,abziehen etc. 2-3 Fh/m³ ** I 1.2.4 Nachbehandlung I 1.2.4 Nachbehandlung (beschichten, hydrophobieren)C Beschichtung mit Pinsel/Rolle aufbringen (eine Lage) systemabhängig I 1.3 Herstellung von Beton- und Stahlbetonbauteilen (vor Ort) Workorganisationandprocesses
  • 6. Reorganisation of Maintenance System Page 6 Modularisation of maintenance activities 80% - 90% 10 - 20% Inspection Repair Corrective maintenance Servicing Individual activities Activities of a repetitive nature Activities cannot be modularised A large proportion of maintenance activities are highly repetitive and can be standardised and clearly described The maintenance activities are available as modules in all disciplines for the following areas of responsibility: • Inspection/servicing • Minor plan able corrective maintenance • Repairs Basic idea
  • 7. Reorganisation of Maintenance System Page 7 Process of modularisation Using the modules leads to an optimised maintenance process Modulmatrix Summe d. Tätigkeitszeiten 180 170 3535 95 20 140 30 45 9090 45 111 1212 45 0 20 40 60 80 100 120 140 160 180 200 A B C D E F G H I K L M N O P Q Wertschöpfend Nicht Wertschöpfend IS T S O L L Z e ita n s a tz [F m in /m ] 1 ,5 5 u n d 1 ,8 8 1 ,5 5 A n za h l M A , Q u a lifik a tio n 3 O l-M o n te u r e , 1 E u P , 1 B e d . F M W , 1 B e d . T r o m m e lw a g e n 3 O l-M o n te u re , 1 E u P , 1 B e d . F M W , 1 B e d . T r o m m e lw a g e n M a s c h in e n , G e rä te M Z A , A z- L o k , F M W m . T ro m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S - K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e M Z A , A z- L o k , F M W m . T r o m m e lw a g e n , S ta n d a rd w e rk ze u g , K e tte n zu g 6 m , 4 S IE M E N S - K le m m e n , 2 K a b e ls c h e re n , e l. P re s s e Identifying modules Auditing the modules Evaluating the modules Creating a module matrix Transition to continuous improvement process Modularisation of maintenance activities
  • 8. Reorganisation of Maintenance System Page 8 Modularisation of maintenance activities Capacity planning and personnel deployment planning Calculation of maintenance costs Work preparation Scheduling of vehicles and equipment Creation of maintenance orders in the DP system Tendering for external services Order accounting Using the modules Module Module Full service
  • 9. Reorganisation of Maintenance System Page 9 Working in integrated teams Current situation Several consecutive maintenance actions carried out by single- discipline teams Approach Amalgamating the inspection dates of different disciplines under a single item Result An interdisciplinary team carries out all the necessary maintenance actions in one go Inspection team (incl. Immediate repair) Time Maintenance: signalling&safety/track Inspection: electricity Inspection: track Inspection: signalling&safety Time
  • 10. Reorganisation of Maintenance System Page 10 Harmonisation of Capacities Reorganisation of Repairs • Flexible working times models • Use of slack periods Optimisation of order handling process • Maintenance planning and control • Technical equipment management • Purchasing • Administration 0 100 200 300 400 500 600 700 800 January February M arch April M ay June July AugustSeptem ber O ctober N ovem ber D ecem ber Directlaburhours 0 100 200 300 400 500 600 700 800 January February M arch April M ai June July AugustSeptem ber O ctober N ovem berD ecem ber Directlaborhours 0 100 200 300 400 500 600 700 800 January February M arch April M ai June July AugustSeptem ber O ctober N ovem berD ecem ber Directlaborhours
  • 11. Reorganisation of Maintenance System Page 11 Modularisation of maintenance processes Structure of measures Clearing up data pool Standardisation and synchronise work processes Reorganisation work time application Adjustment capacity-management Increase efficiency ≈ 30 % Check up quantity structure Check up indicators for the strain of tracks Harmonisation of capacities Modularisation / Integrated Teams Reorganisation of fault clearance Using non-busy times Start an end of work at the workspace Planning weekly and monthly Potential 0 % 2 % 2 - 5 % 5 - 10 % 1 - 2 % 1 - 2 % 5 - 7 % 5 - 8 % Σ 21 - 36 %
  • 12. Reorganisation of Maintenance System Page 12 Modification of switches, PB Nürnberg Planning before modularisation 328 working hours; 3 workers Planning with modules 138 working hours; 3 workers - 58 % Module supported planning Planning with use of modules - results Renewal electrical heater for switches EEA, PB Dresden Planning before modularisation 276 working hours; 3 workers Planning with modules 184 working hours; 3 workers - 33 % Renewal of switches, PB Hamburg Planning before modularisation 24 hours track closed; 9 workers Planning with modules 24 track closed; 5 workers - 45 % Renewal signals, PB Köln Planning before modularisation 176 working hours; 11 workers Planning with modules 135 working hours; 9 workers - 24 %
  • 13. Reorganisation of Maintenance System Page 13 Nr. Failure Measures (1) CM • Use self-locking connecting elementsDefective connecting and locking elements - SK8 - MS • Design must be overhauled (2) CM • Do not open motors more often than is technicly necessary Drive/limit switch soiled/ oxidized MS • General replacement of the contacts after a certain number of switching movements (3) Stiffness in interlock - SK6 - CM • Install latch fastenings (CKA 12) on critical switches MS • Use of remote diagnosis on critical equipment (4) CM • Implement new tongue testers with simplified adjustability Shorter/longer tester set inadequately - SK5 - MS • Further constructive optimizing (sliding tongue tester) 6 87 5 43 21 Technical equipment management Failure classification and derivation from maintenance strategies (4) RPN=192 (1) RPN=504 (3) RPN=360 good poor Predictability Effects lowhigh Frequency of occurrence low high (2) RPN=280 CM = corrective measures MS = maintenance strategy RPN = Risk Priority No.
  • 14. Reorganisation of Maintenance System Page 14 Results of Modularisation of maintenance activities Increased productivity Improved quality Higher availabilityLower maintenance costs 20 - 30% 20 - 30% 5 - 10% 15 - 20%
  • 15. Reorganisation of Maintenance System Page 15 Results of following projects Enhancement of maintenance efficiency Module-supported planning Module-supported purchasing Optimising the railway track costs Technical equipment management approx. 15 - 20 % approx. 30 % approx. 50 % approx. 20 - 40 % approx. 10 - 15 % Reduction of costs Reduction of complexity Reduction of costs Reduction of railway track costs Reduction of maintenance costs