Kano Model - How to delight your customers

THE KANO MODEL “ HOW TO DELIGHT YOUR CUSTOMERS” Market Research 6Sigma 2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? ,[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) ,[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) 2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) ,[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – What is it? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – Why is it Used? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – Why is it Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? ,[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) 2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – How it is Used? (cont.d) ,[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model - Template ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model – Template (cont.d) ,[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

The Kano Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/4/2011 Lawrence (Laurie) Phillips

Kano Model - How to delight your customers

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Kano Model - How to delight your customers