1. LAURA C. WALKER, CIC
2509 Treeline Drive, Concord, NC 28027
Walkerlc91@gmail.com
704-560-2710
PROFESSIONAL OBJECTIVE
Highly motivated and analytical professional seeking opportunity with a progressive organization where
my insurance experience and strong interpersonal and organizational skills will be used within a sales or
consultative environment.
WORK EXPERIENCE
April 2006 - Current The Hartford Charlotte, NC
Commercial Auto Product Specialist (June 2013 – current)
 Drafted and executed delivery of The Hartford’s Commercial Towing & Labor Enhancement
Endorsement (HA 99 48 12 14)
 Developed & manage Auto Blog within the Middle Market Commercial Auto internal website
 Participate on The Hartford’s Emerging Insurance Risk Advisory Panel
 Interpret ISO changes and determine implementation and/or appropriate course of action
 Research external market information to provide creative and innovative product solutions
 Prepare recommendations and work closely with the legal team to resolve compliance issues resulting
from state statutory changes
 Communicate Underwriting direction and publish Underwriting manuals and updates
 Provide support and consultation to our Middle Market sales and service teams
 Act as Commercial Auto Subject Matter Expert in the development of a new Middle Market Underwriting
platform (CUE)
 Active member of the Charlotte branch of The Hartford’s Professional Women’s Network
Senior Middle Market Commercial Underwriter (November 2007 – June 2013)
 Analyzed, priced and serviced Middle Market Key renewal accounts ranging in premiums of $50,000 to
$1,800,000 for the Charlotte Regional Office
 Assisted operations department with handling of endorsement disputes and coverage questions
 Partnered with Claims Service Consultants and Loss Control team for client and agency visits
 Mentored new underwriter trainees and assisted manager with file reviews and referrals
 Designated Middle Market Commercial General Liability Master and Property Advocate for the
Charlotte Regional Office (2011-2012)
 Contributed to the development of The Hartford’s Circle of Service/Risk Management Solution program
for accounts generating $400,000 or more in premium
 Developed The Hartford’s Self Storage program including creation of Underwriting guidelines, coverage
needs, pricing, and marketing materials in 2007
Quality Analyst Team Consultant (Small Commercial / April 2006 – November 2007)
 Maintained up-to-date knowledge of Hartford’s Small Commercial policies, ICON system, compliance
requirements, and Underwriting processes and procedures
 Reviewed individual files and provided feedback and training to Small Commercial underwriters
 Identified quality trends and prepared reports and progress updates to Underwriting manager
2004 – April 2006 Selective Insurance Charlotte, NC
Business Management Analyst - Commercial Underwriter
 Prospected, sold, and analyzed policies for all lines of commercial business insurance
 Reinforced agency relationships through phone contact and agency travel
 Evaluated and priced Business Owner Policies and commercial package policies in assigned territory

2.  Acted as resource underwriter for the Vocational and Municipality programs
2001 - 2004 The Hartford Charlotte,
NC
Middle Market Commercial Underwriter
 Generated and wrote desirable new business policies for agencies in my assigned territory
 Analyzed, priced and serviced current Middle Market renewal accounts
 Handled complex endorsement requests requiring Underwriting approval
 Served as the Commercial Lines Metalworkers resource underwriter
2000-2001 Northstar Marketing Charlotte, NC
Marketing Representative
 Recruited agents to represent John Alden Life Insurance Company and Fortis Healthcare
 Evaluated prospective consumers of small group life & health products
 Prepared and presented proposals to field agents and marketed new products to their agencies
1994-2000 Allstate Insurance Company Hudson, OH
**** Each position represents a promotion from ascending order
Risk Management Associate - Personal Lines P & C Underwriter
 Analyzed & priced new and renewal property & casualty business in Kentucky & Ohio
 Responsible for profitability and growth goals within my assigned territory
 Successfully managed 3 districts (totaling approximately 71 sales agencies)
 Trained new Allstate agents and their staff on company systems & guidelines
Administrative Assistant, Controllers Department
• Approved and prepared purchase orders & vendor invoices for payment
• Processed award expenses & paid recurring vendor invoices
 Managed agent expense accounts & answered field questions
Agency Office Manager, Licensed Sales Support Staff (Ohio Property & Casualty)
 Prospected and sold Homeowner & Personal Auto insurance policies
 Pre-qualified customers through evaluation of prior loss experience, motor vehicle and consumer
financial reports, and customer interviews
 Resolved customer questions & concerns and processed payments & endorsements
 Conducted Customer Protection Reviews to identify insurance needs & recommend coverage
Customer Report Administrator, Claim Service Center
 Interviewed customers and recorded initial loss reports, established inspection appointments for claim
settlement, and provided follow-up activity to appropriate claim office.
 Guided customer through claims process, evaluated severity, and set expectation for next contact
 Represented unit in department Recognition Committee
 Received recognition award for quality as nominated by unit peers
EDUCATION
August 1997 Kent State University Kent, OH
 B.A., Arts & Science – Criminal Justice Studies
2008 The National Alliance for Insurance Education & Research North Carolina
 Obtained Certified Insurance Counselor (CIC) designation in 2008

3.  Currently pursuing Certified Risk Manager (CRM) designation