5. 3/9/2016
About This Manual
Pavilion Rides SOP
5
About This Manual
This manual provides instruction on guest service, communication, ticket information, ride restrictions and ride
operation.
Team member Message Boxes
Team member message boxes are used throughout the manual to bring attention to important information,
requirements and safety measures.
Team member message boxes include, but are not limited to, the following:
Required – Indicates a required action. Failure to comply may result in a write-up. Continued failure to
comply may result in termination.
Note – Additional relevant information or comments.
Ride Operator Message Boxes
Ride operator message boxes are used throughout the manual to bring attention to important safety and
emergency information.
Ride operator message boxes include, but are not limited to, the following:
IMPORTANT
Information important to cashiering and/or ride operation
DANGER!
An imminently hazardous situation which, if not avoided, will result in death or serious injury.
EMERGENCY!
A situation where the ride operator must immediately start emergency procedures and evacuate the ride.
WARNING!
A potentially hazardous situation which, if not avoided, could result in death .
CAUTION!
A potentially hazardous situation which, if not avoided, may result in property damage.
SAFETY
Relates to a safety issue or concern directly connected to ride operation.
6. 6 3/9/2016
Pavilion Rides SOP
Ticket Information
Ticket Information
For all rides, children 2 and under are free per paid adult that accompanies them. Tickets include admission tax.
Season Pass
Season Pass - $55
Early discount through May 30 - $45
SkyRide upgrade - $4 per ride
Handling fee - $3.50 per order (walk in, online or by phone)
Valid MARCH 7, 2016 to SEPTEMBER 5, 2016
Includes:
Free Parking every Monday (1 per family)
10% off food items in the Pavilion restaurant, souvenirs at the Carrousel gift shop and MOBIUS
Children’s Museum
Unlimited Admission:
IMAX
Carrousel
Tour Train
Mini Golf
Pavilion Rides
Transferable Pass
Transferable Pass - $200
Good for two Daypasses per day and is fully transferable
SkyRide upgrade - $4 per person
Daypasses
Daypasses - $22, all ages
Season Pass holder discount for Daypass - $19
Military, Senior, Disabled discount - $3
MOBIUS discount - $1 (children only)
SkyRide upgrade - $4 (1 ride only)
Includes:
1 Regular IMAX Feature
Unlimited Admission:
Carrousel
Tour Train
Mini Golf
Pavilion Rides
7. 3/9/2016
Ticket Information
Pavilion Rides SOP
7
Premium Pass
Premium Pass - $18, all ages
Includes:
1 regular IMAX Feature
1 SkyRide Ride
1 Tour Train Ride
1 Carrousel Ride
Skyride and Tour Train Combo
All ages - $10
Pavilion Rides
Thrill Rides - $4 each
Kiddie Rides - $2 each
See Ride Restrictions for rides
IMAX Theatre
Adults - $6.50
Child (3-12)/Senior (55+)/Military/AAA/Disabled - $5.50
Tuesdays - $5, all ages (no additional discounts)
Mini Golf
9 Holes - $6, all ages
18 Holes - $9, all ages
AAA discount - $1 off (up to 6 people)
Spokane Falls SkyRide
Adults - $7.50
Children (3-12) - $5
Senior (55+)/Military/Disabled - $1 off
AAA discount - $1 (up to 6 people)
Season Pass and Daypass holders - $4
Looff Carrousel
Adults/Children (3-12)/Senior (55+)/Military - $2
AAA discount - $1 (up to 6 people)
8 Rides Punch card - $10
20 Rides Punch card - $20
Tour Train
3 and up - $6
8. 8 3/9/2016
Pavilion Rides SOP
Ticket Information
Coupons and Discounts
Only one type of discount per person per transaction. All discounts listed are valid until the end of the season on
SEPTEMBER 5, 2016.
PROGRAM ATTRACTION DISCOUNT
PROOF OF
DISCOUNT
AAA
Carrousel
IMAX
Mini golf
SkyRide
$1 off (up to 10)
$1 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
AAA Card
Disabled
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Medicare
Health Card
Military
Daypass
IMAX
SkyRide
$3 off (up to 6)
$1 off (up to 6)
$1 off (up to 6)
Military ID
Senior 55+
Daypass
IMAX
SkyRide
$3 off
$1 off
$1 off
Picture ID
Aid to Carrousel Free N/A
MOBIUS Daypass $1 off (kids only) Member Card
Season Pass Holder
Daypass
SkyRide
Restaurant
$3 off (unlimited)
$4 admission
10% off
Season Pass
Day Pass Holder SkyRide $4 admission
Daypass
Wristband
Familiarity Discount Employees
40% Food Discount
10% Carrousel Gift Store
Free Ride Admission
Familiarity
Card
9. 3/9/2016
Ride Restrictions
Pavilion Rides SOP
9
Ride Restrictions
All riders must be able to hold themselves upright while an attraction is running. Riders with severe disabilities
should have a caretaker ride with them.
Service Animals
‘Service animal’ means any dog that is individually trained to do work or perform tasks for the benefit of an
individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability...
other species of animals, whether wild or domestic, trained or untrained, are not service animals. The work or
tasks performed by a service animal must be directly related to the individual's disability. Examples of work or
tasks include, but are not limited to:
Assisting individuals who are blind or have low vision with navigation and other tasks.
Alerting individuals who are deaf or hard of hearing to the presence of people or sounds.
Providing nonviolent protection or rescue work.
Pulling a wheelchair.
Assisting an individual during a seizure.
Alerting individuals to the presence of allergens.
Retrieving items such as medicine or the telephone.
Providing physical support and assistance with balance and stability to individuals with mobility
disabilities.
Helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive
or destructive behaviors.
The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort
or companionship do not constitute work or tasks (i.e. Therapy animals are not service animals).
Breastfeeding
2001: Breastfeeding in public is not considered indecent exposure. (RCW 43.70, 9A.88.010)
2009: Breastfeeding mothers are protected under state anti-discrimination law, and can breastfeed their children
in places of public accommodation such as restaurants, pools, theaters, government buildings, museums,
libraries, busses or parks. (RCW 49.60.030 and 49.60.215)
The owner, manager or employee of a place of public accommodation cannot request that a mother stop
breastfeeding, cover her child, move to a different room or area or leave. If someone complains to you, as an
employee or owner of a business, about a mother breastfeeding her child, politely explain that the law protects
the right of the mother to stay where she is to breastfeed. If they are offended, the only suggestion that you can
make is that they avert their eyes or move away.
If you choose to provide a space for breastfeeding, place signs prominently in your business but know it is the
breastfeeding woman’s right to stay where she is. She does not have to use a designated area.
The law does not apply to employees. However, Washington Law encourages employers to support
breastfeeding employees. To learn more visit the Breastfeeding Coalition of Washington website
breastfeedingwa.org. To contact the Washington Human Rights Commission with questions about the law
protecting a mother’s right to breastfeed in places of public accommodation, call 800-233-3247 or visit
hum.wa.gov.
10. 10 3/9/2016
Pavilion Rides SOP
Ride Restrictions
RESTRICTION SKYRIDE CARROUSEL TOUR TRAIN
Age
15 years and under must
ride with an adult (18+).
N/A
15 years and under must
ride with an adult (18+).
Height N/A
Children shorter than 42
inches must be accompanied
by an adult (18+).
N/A
Weight
1058 lbs./6 adults
per 1 cabin.**
250 lbs. per person N/A
Animals No Pets* No Pets* No Pets*
Other
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
Shirt, pants and
shoes required. All attire
must be dry.
Shirt, pants and
shoes required.
Food and non-alcoholic
beverages allowed dur-
ing normal operation.
RIDE TICKET MINIMUM W/O ADULT MAXIMUM
Area 51 Inflatable Kiddie 36 Inches/3 Feet 60 Inches/5 Feet
Berry-Go-Round Thrill 36 Inches/3 Feet N/A
Bumper Boats Kiddie 30 Inches/2.5 Feet 36 Inches/3 Feet
Caterpillar Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Dragon Coaster Thrill 42 Inches/3.5 Feet N/A
Ferris Wheel Thrill 48 Inches/4 Feet N/A
Krazy Kars Thrill 42 Inches/3.5 Feet N/A
Red Baron Kiddie 36 Inches/3 Feet 54 Inches/4.5 Feet
Rockin’ Tug Kiddie 42 Inches/3.5 Feet N/A
Spider Thrill 42 Inches/3.5 Feet N/A
Sizzler Thrill 52 Inches/4.3 Feet* N/A
SR2 Simulator Thrill 42 Inches/3.5 Feet N/A
Tilt-A-Whirl Thrill 42 Inches/3.5 Feet N/A
*Children shorter than 36 Inches/3 Feet are prohibited from riding the Sizzler.
*Operators are required to admit service animals as previously defined.
**Up to two children 2 years old or under may ride with 6 adults in 1 cabin
11. 3/9/2016
General Guidelines
Pavilion Rides SOP
11
General and Safety Guidelines
Before Operation
1. Make sure all shoulder-length or longer hair, and clothing, is tied back and secure.
2. Be 100% physically and mentally ready to operate your ride or attraction.
3. Inspect your area for slippery spots and foreign objects (tools, mops, buckets, safety equipment, etc.).
4. Your ride or attraction must be thoroughly cleaned prior to opening.
5. Do not perform any type of repairs on your ride or attraction. Make an entry on the Blue Card and
notify the shift lead or technician/maintenance immediately.
6. Ensure the opening procedures have been completed. Do not allow passengers on your ride or
attraction until the procedures have been completed.
During Normal Operation
1. Absolutely no cell phone use for any reason.
2. Always be at the designated operator position while the ride or attraction is in motion.
3. Always watch your ride or attraction while it is in operation, monitoring for unsafe conditions. Remain
focused on the ride.
Passengers
1. Know the limitations of your ride. Never deviate from established limits of height, weight or number of
passengers.
2. Load and unload your ride or attraction safely. Do not allow running. Immediately prior to operating,
clear the area and secure all gates. Maintain proper traffic flow.
3. When a child must be accompanied by an adult due to height or age restrictions, the adult and child
must sit in the same seat unless otherwise specified.
4. Shoes and shirt are required for all attractions unless otherwise specified.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties.
WARNING!
Required - Never operate the ride if someone is inside the fenced area, unless they are on the ride.
12. 12 3/9/2016
Pavilion Rides SOP
General Guidelines
5. No eating, smoking or drinking on rides or attractions.
Note: Eating and drinking non-alcoholic beverages is permitted on the Skyride and Tour Train.
6. Do not allow intoxicated or uncontrollably rowdy guests on your ride or attraction. Contact Shift
Supervisor if a problem arises with a guest.
7. Do not allow passengers’ unsafe belongings or pets on the ride or attraction. No loose articles are
allowed to be brought onto the following attractions:
a. Area 51 Inflatable
b. Dragon Coaster
c. Ferris Wheel
d. Krazy Kars
e. Rockin’ Tug
f. Sizzler
g. Spider
h. Tilt-a-Whirl
8. Do not allow guests to leave personal items inside the ride perimeter. Do not take responsibility for
items left behind in any way while the guest is on your ride.
Note: Wheelchairs and Strollers only are allowed in the Skyride perimeter.
9. Never lift riders; you are not trained to lift them.
10. Always check all safety restraints. Usage is mandatory.
11. After each ride cycle, check for items left behind. If an item looks suspicious, follow bomb threat
emergency procedures as found in the Employee Handbook.
Safety
1. You are in charge of your ride or attraction. Never let anyone talk you into disregarding Standard
Operating Procedures. Everyone, from park guests to management, relies on you to follow safety rules
without exception.
2. Never operate a ride or attraction if there is a red tag on it. Never remove a red tag or lockout device.
3. Know the location of the main power switch for your ride or attraction in order to cut power off from
the ride in cased of emergency.
4. Know the location of your safety equipment (fire extinguisher, rope, ladder, etc.) and how to use them.
5. Always secure the perimeter (gate, fence, etc.) while the ride is in operation.
6. Become familiar with your ride or attraction. Listen to the operational sounds. Pay close attention, and
be able to notice anything unusual.
7. If you hear an unusual noise or see something unusual, stop the ride and remove riders. Report it
immediately to the Technician and Shift Supervisor and follow the SOPs. Make an entry on the Blue
Card for any and all malfunctions. Do not reopen until qualified Technician has evaluated, repaired and
released ride for operation.
13. 3/9/2016
General Guidelines
Pavilion Rides SOP
13
Communication
Using the Radio
Radios are a vital communication link within the Parks Department. Radios must be signed out and in on a daily
basis. We share our frequency with Central Park Maintenance. Be aware that our guests also may over hear the
conversations. Be sure to maintain professionalism at all times.
1. Be accurate - Depending on the circumstance, the receiver may require descriptions of people, ride
status, situations, etc. Use the letter codes to give Security a more accurate idea of a situation without
having to lengthen the transmission.
2. Be brief - Know what you need to communicate before using the radio. If your question is short, you
may ask over the radio (Ex: “where is the [item]”). If a transmission is taking too long, ask the receiver
for a CODE 1 or CODE 2.
3. Be clear - After pressing the talk button, always pause before speaking or the radio will cut out your
first words. Do not mumble or fail to respond when the receiver starts to call you. Do not interrupt other
transmissions.
CODE MESSAGE
1 Need to speak to you in person
2 Need to speak to you by phone
3 Call for change or money
4 Unruly park guest
5 Need an escort
7 On break
8 Leaving park property
9 Park security requested to investigate
10
Life threatening emergency - Accident, life
threatening injury, police or fire matter
CALLER “SkyRide to Security.”
RECEIVER “Go ahead.”
CALLER
“We need a CODE 9 at the
Theme Stream.”
RECEIVER
“What is the nature of the
problem?”
CALLER
“CODE M. Adult male, about 6
feet tall, wearing a red sweat-
shirt.”
RECEIVER “Copy, on our way.”
EXAMPLE TRANSMISSION:
CODE MESSAGE
A Alcohol Possession
B Bicycle
D Dog
E Exposure
F Fighting, Assault
I Intoxication
M Marijuana/Drugs
CODE MESSAGE
N Noise
P Pandering
S Skateboards
T Theft
V Vehicle
W Weapon
14. 14 3/9/2016
Pavilion Rides SOP
General Guidelines
Guest Service
1. Open and close your area on time and prepared for guests. Explain to guests if something is not opening
on time.
2. Welcome each guest with eye contact, a smile and a pleasant greeting.
3. Always thank the guest.
4. Display friendly body language.
5. Ask questions such as “Can I help you?” if someone looks lost.
6. Offer something more than the guest asks for. Exceed their expectations.
7. Know and demonstrate safety practices and cleanliness.
8. Try to resolve a situation to the best of your ability but do not hesitate to contact a supervisor before a
guest gets upset. The supervisors have greater authority and experience in decision-making.
9. Know your job. Execute it efficiently and with great pride. This includes learning about Riverfront Park,
hours of operation, best values, events, group activities, etc.
10. Do not chew gum or tobacco, smoke, eat or drink while on duty.
11. Take off sunglasses when speaking with a guest.
12. Work as a team and be prepared for a variety of different responsibilities.
NEVER DO THE FOLLOWING:
1. Do not assume; always offer accurate information or ask knowledgeable team members until
you obtain it.
2. Do not say, “There’s nothing I can do about it.”
3. Do not say, “It’s not my job” to guests or supervisors. If you can’t help our guests, find out who can. Do
not send them to someone else unless you are sure that person is able to assist them and that area is
open.
15. 3/9/2016
Blue CardPavilion Rides SOP
15
Blue Card
Figure 1 - Blue Card Front
Technician’s Section
Except for the Skyride, this section
should be complete when the
operator arrives at their location.
Maintenance’s Section
This section should be complete
when the operator arrives at their
location.
Operator’s Section
After completing opening
procedures for your ride, fill out this
section and have Shift Lead sign off.
For Shift Supervisors only
IMPORTANT
The Blue Card must be filled out and present during ride operation daily.
16. 16 3/9/2016
Pavilion Rides SOP
Blue Card
Malfunctions
Each and every time there is a ride
malfunction, the operator must fill out a
malfunction section (A).
In the description, be as specific as
possible and/or follow the SOP for a
particular ride malfunction.
Figure 2 - Blue Card Back
A
17. 3/9/2016
Emergency ProceduresPavilion Rides SOP
17
Emergency Procedures
General Guidelines
1. Remain calm and in control.
2. Continue to follow all SOPs.
3. Contact your Shift Lead and follow their instructions.
4. Do not make general statements in front of the public or give a definitive answer to speculation in
sensitive situations.
In Case of Power Loss
1. Safely evacuate riders if possible. See individual ride SOPs for evacuation guidelines.
Note: Technicians will respond to rides that require assistance to unload.
2. Turn off main power switch.
3. Inform your Shift Lead of the situation. Follow closing procedures when instructed.
In Case of Fire
1. Safely evacuate riders.
2. Stop the ride.
3. Secure main power if at control station.
4. Have Shift Lead contact Technician, Shift Supervisor and Security if there are injuries.
5. Once riders are clear, if fire can be put out safely, do so in accordance with your safety training.
Weather Emergencies
For heavy rain, strong winds and lightning, outside rides must be shut down.
Contact Shift Lead for specific instructions.
In Case of Catastrophic Failure
1. Safely evacuate riders, if possible.
2. Stop the ride.
3. Secure main power.
4. Inform Shift Lead to contact Technician, Shift Supervisor and Security if there are injuries.
WARNING!
NEVER move an injured person unless they are in danger. Comfort them until qualified personnel arrive.
18. 18 3/9/2016
Pavilion Rides SOP
Area 51 Inflatable
Area 51 Inflatable
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (gate, fence, etc.).
4. Make sure all matting and rugs are in place and that there are no tripping hazards. Use one of the large
mats as a wall on one side of the slide to direct riders to the proper side. Use other mats to cushion the
walk between slide and entrance.
5. Ensure ride and surrounding area is clean and dry. You must wipe down your ride, paying special
attention to entrance and exit areas. Make sure that the slide is not sticky. If is, wax it.
6. Sweep all areas inside ride perimeter (do more detailed cleaning throughout the shift as time allows).
7. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure all riders remove their shoes and place them in the shoe box.
2. Ensure all riders have removed hard or sharp items that can injure themselves, others or the attraction
while jumping (eyeglasses, watches, bracelets, necklaces, season passes, cell phones, etc.).
3. Instruct all riders on the safety rules:
a. Slide down the slide with bottoms down, feet first, one at a time.
Note: Do not allow riders to slide head first or on their stomach.
b. Avoid contact with others. Double riding on the slide is not allowed.
c. Do not land on the head.
d. Do not flip.
e. Do not bounce into the netting on the sides.
f. Do not jump or bounce off the slide.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height and Weight Restriction - Minimum height is 36 inches, maximum height is 60 inches. Maximum
weight is 150 lbs. per person.
Group Restriction - Maximum number of riders per group is 4.
19. 3/9/2016
Area 51 Inflatable
Pavilion Rides SOP
19
Procedures for 1 Operator
1. Load riders into bounce section through the zippered opening, stand between the entrance and slide.
2. Monitor the riders in the bounce section and while going down the slide for unsafe conditions.
3. Allow riders to re-enter the bounce area through the zippered opening after sliding down the slide.
Note: Zipper should remain open.
4. Assist riders on and off the ride. Do not lift them. Keep landing areas clear.
5. Ride time is 3 minutes. Continuously check mats for proper placement throughout your shift.
Procedures for 2 Operators
1. Once the riders are loaded to the bounce part of the ride, the first operator should monitor the inside
from the bounce entrance.
2. The second operator should monitor the slide for unsafe conditions.
3. The first operator should re-load riders as they exit the slide.
4. Assist riders on and off the ride. Do not lift them. Keep landing areas clear.
5. Ride time is 3 minutes. Continuously check mats for proper placement throughout your shift.
SAFETY
Required - Operator must remain at the bounce entrance when riders are bouncing and monitor the slide
when riders are sliding. Patrol between entrance and slide. Operators must watch the attraction at all times,
monitoring for unsafe conditions.
If the attraction suddenly begins to deflate, get the riders off by going inside and helping the riders out. Notify
your Shift Lead and make an entry on the Blue Card.
Do not operate attraction when the vinyl is too hot to touch, and monitor closely when in direct sunlight.
Apply the wax sparingly at least every hour during regular use on the slide areas to keep them slippery.
Warning! - Do not apply spray finish to any climbing, landing or positioning surfaces as accidents may
occur. Inform Shift Lead when wax is low.
Do not operate in winds over 20 mph. Contact your Shift Lead for instructions if this occurs.
20. 20 3/9/2016
Pavilion Rides SOP
Area 51 Inflatable
Closing Procedures
1. Put the closed sign on the entrance gate.
2. Check the Area 51 Inflatable and surrounding area for articles left behind.
3. Check the attraction for defects and maintenance needs. Report any defects to your Shift Lead and make
an entry on the Blue Card.
4. Do not turn off the blower fan. The Shift Lead will do so during their closing procedures.
5. Put away all mats, rugs, cleaning equipment and fire extinguisher.
6. Turn in Lost/Found items.
7. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
21. 3/9/2016
Berry-Go-Round
Pavilion Rides SOP
21
Berry- o-Round
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational and Berry door key is present.
3. Ensure perimeter is secure with a walk around the ride (gate, fence, etc.).
4. Make sure main power switch is on and sweep lights are on.
5. Make sure all Berry doors are closed and safety latches are in down position.
6. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
7. Make sure electric brake switch is up and all Berries are locked in place. Walk completely around ride.
8. Ensure ride and surrounding area are clean. Wipe down the ride and sweep around it before opening
(do more detailed cleaning throughout the shift as time allows).
9. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure electric brakes are on before loading riders. Light on, manually try to turn Berry.
2. Open Berry doors before loading riders.
3. Ensure all riders are seated properly, all doors are secure and safety latch is down. Use key to secure
doors.
Note: Never slam doors shut. Always check door latches by firmly pulling the door handles.
4. Clear the area prior to operating your ride. Walk around the ride ensuring all doors are latched.
5. Secure the gate.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height and Weight Restriction - Riders under 36 inches must be able to hold themselves upright and must
be accompanied by an adult (18+).
Group Restriction - Maximum 5 riders per Berry. Maximum 4 adults per Berry.
22. 22 3/9/2016
Pavilion Rides SOP
Berry-Go-Round
Operating the Ride
1. Activate operator present switch. Maintain constant pressure on switch for duration of ride cycle.
2. Unlatch cover and press Start on control box.
3. Shut and re-latch Start button cover.
4. Make sure electric brake light goes out automatically and ride begins to rotate.
5. Ride duration is 2 minutes. Ensure ride does not time out early or run long.
6. Before unloading, ensure each Berry has spun enough to engage the electric brake. Make sure Berry
does not move before unloading.
Note: Only turn off the electric brakes when there is a lull in activity or when away from the
ride.
6. Unlock each door with key. Assist as necessary and guide riders to the exit.
7. After all riders exit cars, check for items left behind and open all doors before entry gate can be opened
for new riders.
Closing Procedures
1. Put closed sign on entrance gate.
2. Check Berries and surrounding area for articles left behind.
3. Ensure all doors are closed and secure.
4. Turn main power switch off. Ensure key is on control console.
5. Clean the surrounding area and dispose of trash.
6. Put away cleaning equipment and fire extinguisher.
7. Secure the perimeter.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
SAFETY
Required - Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at the controls while the ride is moving.
23. 3/9/2016
Bumper Boats
Pavilion Rides SOP
23
Bumper Boats
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure chemical check has been completed.
3. Ensure fire extinguisher is in place and operational.
4. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
5. Operator may now enter the water.
6. Ensure ride and surrounding area are clean. Wipe down boats and surrounding area before opening (do
more detailed cleaning throughout the shift as time allows).
7. Test all boats for proper operation. Make sure Magic Wand is present.
8. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Riders are to wait at gate until you call them in. Stand in pool and hold boat against side while rider
enters boat. Only allow one rider on the deck while operator is present. Assist riders into the boats, if
necessary.
Note: Parents may assist but must leave loading area through exit gate as soon as they are
finished helping.
2. Check riders for objects that need to be removed or secured.
3. Secure the gate.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height and Weight Restriction - Minimum height is 30 inches, Maximum height is 54 inches.
Group Restriction - Maximum 1 rider per boat.
WARNING!
Never lift riders. Operators are not trained to lift Guests.
24. 24 3/9/2016
Pavilion Rides SOP
Bumper Boats
Operating the Ride
1. Turn on boat with Magic Wand magnet and release boats. Do not press or slap wand when contacting
Boat.
Note: To take a boat out of service, lift the back end of the boat up onto the pool edge. Make
entry on Blue Card.
2. Remain in water while boats are in operation.
3. Ride duration is 3 minutes set by boat timer. Ride start timer is located under the front, left side of the
boat nose. As each boat times out, bring it back to the landing area to unload/load riders. Wipe the boat
out before a new rider enters if wet.
Note: Batteries are rated for 8 hours of continuous duty before recharge. When changing
batteries, place used ones on charging shelf and make entry on Blue Card. Do not touch charging
station.
4. Keep exit stair area clear of observers. Direct them to the observer area.
5. As time allows, periodically use dip net to remove debris from pool. Dispose of debris properly.
6. Periodically check exhaust hose flow. If no water is coming out of exhaust hose or low flow, unplug
pump, shut down ride, lock gate and notify Shift Lead immediately. Make entry on Blue Card.
Note: If water pump intake hose comes out of the water, replace and check exhaust hose flow.
SAFETY
Required - Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain in the water while the boats are occupied.
SAFETY
Caution— When retrieving stopped boats, be careful of other boats in operation and use caution while moving
the boat to the dock.
IMPORTANT
Required – If leaving the boat area unattended, lock both gates.
25. 3/9/2016
Bumper Boats
Pavilion Rides SOP
25
Closing Procedures
1. Put closed sign on gate.
2. Check the boats and surrounding area for items left behind.
3. Clean and stow boats properly.
4. Ensure ride accessories and cleaning equipment are put away neatly.
5. Clean the surrounding area and dispose of trash.
6. Put away cleaning equipment and fire extinguisher.
7. Secure the perimeter.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
26. 26 3/9/2016
Pavilion Rides SOP
Caterpillar
Caterpillar
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear any-
thing abnormal.
5. Ensure ride and surrounding area are clean. Wipe down ride and surrounding area before opening (do
more detailed cleaning throughout the shift as time allows).
6. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Assist riders into the cars and fasten the safety belts. All safety belts must be latched.
2. Check riders for objects that need to be removed or secured.
3. Clear the area and secure the gate.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height and Weight Restriction - Minimum height is 36 inches, Maximum height is 54 inches.
Group Restriction - Maximum 1 rider per seat.
WARNING!
Never lift riders. Operators are not trained to lift Guests. Do not step on track or over train. Do not allow
guests to step on or over track.
27. 3/9/2016
CaterpillarPavilion Rides SOP
27
Operating the Ride
1. Make sure ‘A’ switch and dial are in the OFF position prior to activating Operator Present switch.
2. Activate Operator Present switch.
Note: Maintain constant pressure on switch for duration of ride cycle.
3. Turn on ‘A’ switch.
4. Slowly turn dial counter clockwise until voltmeter reads 30 volts.
5. Ride duration is 5 complete revolutions or 2 minutes.
6. When the ride is complete at appropriate position, turn the dial clockwise to the stop. Voltmeter must
read 0.
7. Turn ‘A’ switch off. Release Operator Present switch.
8. Assist riders from the cars. Check for items from the cars. Check for items left behind in seats.
Closing Procedures
1. Put closed sign on gate.
2. Check the Caterpillar and surrounding area for items left behind.
3. Clip all lap belts on cars.
4. Park the last two cars under the tunnel.
5. Ensure control dial and switches are off.
6. Clean the surrounding area and dispose of trash.
7. Put away cleaning equipment and fire extinguisher.
8. Secure the perimeter.
9. Turn in Lost/Found items.
10. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
SAFETY
Required - Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at the controls while the ride is moving.
WARNING!
Never exceed 30 volts.
SAFETY
If a rider stands or their belt comes unclipped at any times, stop the ride immediately and correct the problem.
Continuously check the position of the tunnel. Do not allow riders to grab tunnel.
28. 28 3/9/2016
Pavilion Rides SOP
Dragon Coaster
Dragon Coaster
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Make sure safety ladder is present.
5. Ensure exit and entrance gates are closed and latched.
6. Turn on Station lights.
7. Close and check that all lap bars are latched.
8. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal. Make sure brake timer is set correctly.
9. Ensure ride and surrounding area are clean. Wipe down ride and surrounding area before opening (do
more detailed cleaning throughout the shift as time allows).
10. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Open entrance gate, load up to 10 groups. Close entrance gate and latch.
Pinch Hazard! Inform riders that the operator will close and open lap bars.
2. Load larger guests to the outer side of seat (operator’s side).
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height and Weight Restriction - Riders under 42 inches must be able to hold themselves upright and must
be accompanied by an adult (18+).
Group Restriction - Maximum 3 riders per seat.
WARNING!
Never lift riders. Operators are not trained to lift guests. Do not step on track or over train. Do not allow guests
to step on or over track.
29. 3/9/2016
Dragon CoasterPavilion Rides SOP
29
3. Do not allow riders to bring loose items onto the ride unless they can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
4. Check riders for objects that need to be removed or secured (glasses, hats, canes, umbrellas, etc.). These
precautions prevent them from flying off during the ride.
5. Ensure lap bars are secure by closing and/or lifting up on each one.
6. Inform riders not to hold onto car side rails and to keep arms inside the ride at all times. Direct them to
hold main hand bar.
Pinch Hazard! Remind riders to wait for operator to open lap bar at the end of the ride.
7. Ensure the track is clear of foreign objects.
Operating the Ride
1. Open control box lid.
Note: Adjust braking timer for load as necessary.
2. Sound horn for 2 seconds prior to starting ride.
3. Toggle ride start ‘A’ switch and push ride start ‘B’ button. Hold for 3-5 seconds.
4. Ride will run 4-5 complete revolutions.
5. Close control box lid, open the lap bars for riders and unlatch the exit gate.
Pinch Hazard! Have riders put their hands up before you open the lap bars. Do not allow riders
to open the lap bars themselves.
6. Check for all items left behind in cars. Open all lap bars. Wait 2 minutes before starting ride again to
allow cooling of ride.
Note: Don’t move any items on the track. If there are any items below the track, get Shift Lead or
technician to remove.
7. Secure the exit gate.
SAFETY
Required - Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at the controls while the ride is moving.
WARNING!
Voltage must never continuously exceed 60 volts. Notify lead if it does and make entry on Blue Card.
30. 30 3/9/2016
Pavilion Rides SOP
Dragon Coaster
Closing Procedures
1. Put closed sign on gate.
2. Check the Dragon and surrounding area for items left behind.
3. Open all lap bars.
4. Clean the surrounding area and dispose of trash.
5. Turn off lights and close control box lid.
6. Clean the surrounding area and dispose of trash.
7. Put away cleaning equipment and fire extinguisher.
8. Secure the perimeter.
9. Turn in Lost/Found items.
10. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
31. 3/9/2016
Ferris WheelPavilion Rides SOP
31
Ferris Wheel
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Take height stick and ride counter out of box.
4. Make sure radio is present and operational.
Required: Radio must be present to operate ride.
5. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
6. Make sure brake lever is applied.
7. Make sure main power is on. Notify Shift Lead if main power is locked.
8. Turn on pump, cycle ride and check cars.
9. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
10. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
11. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure exit gate is closed.
2. Make sure brake lever is on (brakes are applied).
Note: If the brakes are wet they may grab and make a thumping or slipping sound.
Continuously apply and release the brakes to dry them only when the wheel is empty.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
Safety – Hard hat must be worn correctly whenever the wheel is in operation or operator is below the
wheel.
SAFETY
Height Restriction – Riders under 48 inches must be able to hold themselves upright and must be
accompanied by an adult (18+).
Group Restriction – Maximum 3 riders per seat.
32. 32 3/9/2016
Pavilion Rides SOP
Ferris Wheel
3. Do not allow riders to bring loose items onto the ride unless the can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
4. Do not allow riders to store personal items on ride landing areas.
5. Load ride to balance. Choose groups by size from the queuing line.
6. Load riders 180° apart in accordance with the following charts:
Operating the Ride
1. Stop Ferris Wheel with seat foot rest in the green zone.
2. Step on platform foot pedal with left foot, heel at end, in line with lever, feet spread apart for balance
and your left knee against the loading platform.
3. Release lap bar and set it in the fully open position.
4. Secure seat against platform. Use right hand to pull down on hair guard.
Starting Seat Next LoadStep Step
Seat 1 Seat 71. 2.
Seat 8 Seat 23. 4.
Seat 3 Seat 95. 6.
Seat 10 Seat 47. 8.
Seat 5 Seat 119. 10.
Seat 12 Seat 611. 12.
WARNING!
If Ferris Wheel is unbalanced, it will try to go backwards (the cable may begin to unspool). You must not let the
wheel become unbalanced! If the wheel starts to come back, immediately apply brakes. Inform Technician of
situation and await their arrival. Turn pump off. Slowly release brakes to allow a heavy set to coast to platform
for unloading.
You must watch the cable guides as instructed.
If hydraulic motor whines when wheel comes over top, then wheel is out of balance and heavier on that side.
Make note of this for unloading. Unload heavy side first.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is moving and riders are on ride.
Required – If the ride is left unattended, the motor switch must be pinned in the OFF position.
There must be a radio present to operate.
platform
3
5
6
9
12
4
10
11
7
8
2
1
33. 3/9/2016
Ferris WheelPavilion Rides SOP
33
5. Call the rider in and instruct them to:
a. Watch their step.
b. Sit back.
c. Not rock the cars.
d. Secure seat belt and lap bar.
6. Release foot rest and move into the operator’s position.
7. Move to the next seat per loading order. Repeat steps 1-6 until ride is full, line is empty or loading more
riders would cause an unsafe balance.
8. Ride duration is 2 minutes. Unload riders per loading order. If unbalanced, you may need to unload
riders from the heavier side first. If guests are in line, load riders into the unloaded seat to balance.
9. Riders must exit perimeter before entry gate can be opened for new riders or the Ferris Wheel can rotate
again. Check for any items left behind.
Note: Only turn off pump when there is a lull in activity or when cleaning.
Closing Procedures
1. Put closed sign on gate.
2. Do 1 rotation to make sure lap bars are closed and there are no items left behind in seats. Check
surrounding area for items left behind.
3. Park seat between towers.
4. Ensure pump is off. Secure main power and lock it.
5. Release brake to neutral position for overnight.
6. Clean the surrounding area and dispose of trash.
7. Put away cleaning equipment and fire extinguisher, ride counter, hard hats and height stick in box.
8. Secure the perimeter.
9. Turn off lights.
Note: Leave on if park is still open and Ferris Wheel closes early.
10. Turn in Lost/Found items.
11. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
34. 34 3/9/2016
Pavilion Rides SOP
Krazy Kars
Krazy Kars
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Ensure ride and surrounding area are clean. Wipe down the ride and dust mop floor before opening (do
more detailed cleaning throughout the shift as time allows).
5. Ensure carpet mat is clean and in place.
6. Ensure all Kar covers are in the storage location unless covering out-of-service Kar.
7. Ensure all Kars are in DRIVE position.
8. Make sure that all barriers and pins are in place.
9. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
10. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Inspect the floor prior to loading riders.
2. Make sure all barriers and pins are in place.
3. Ensure riders wipe feet on foot mat prior to stepping onto the floor.
4. Do not allow riders to bring loose items onto the ride unless they can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
5. If you need to move a Kar by hand, put in NEUTRAL position, push to desired location and put back in
DRIVE position. A Kar should never be in NEUTRAL position unless it is being moved by hand.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Minimum height is 42 inches.
Group Restriction – Maximum 1 rider per car.
35. 3/9/2016
Krazy KarsPavilion Rides SOP
35
6. Inform riders not to bang control sticks while waiting to start.
7. Instruct riders on how to work the controls, not to run into barriers and not to trap other riders in
corners, against barriers or each other.
8. Ensure all riders have their seat belts in place. Assist them if needed.
9. Do not allow riders to store personal items on ride landing areas.
Operating the Ride
1. Make sure all riders are in the cars and secure.
2. Secure the gate and perimeter prior to energizing the floor.
3. Activate Operator Present switch.
Note: Maintain constant pressure on switch for duration of ride cycle.
4. Push START button
5. If a car fails to start, the rider may be too light or too tall and cannot activate the seat switch. The car can
be energized by setting bypass switch to up position. Stop the ride before assisting the rider.
Note: Turn bypass switch on for every rider to prevent interruption of operation.
6. If a Kar:
a. Runs backward, it will run forward. Problem is rider’s size.
b. Makes a metallic buzz or growl sound, car is in neutral. Stop the ride to correct.
c. Stops but goes again if bumped, take it out of service. Write on Blue Card and Notify Shift Lead.
d. Does not work properly, cover it and push to southeast corner of floor. Write on Blue Card and
Notify Shift Lead.
7. Ride duration is 2 minutes. Ensure ride does not time out early.
Note: If you notice anything on car floor or that may fall on floor, stop ride and correct problem.
8. When ride times out, release Operator Present switch.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation.
Never operate the ride if anyone is inside the fenced area unless they are on the ride. No one is allowed in
Krazy Kar area except riders and operator. Technician may be working in the area, ensure proper
communication
WARNING!
No car should have its motor running when not occupied. Ensure bypass switches are in OFF position.
WARNING!
NEVER step on floor while it is energized.
36. 36 3/9/2016
Pavilion Rides SOP
Krazy Kars
9. Guide all riders to the exit.
10. After every ride, inspect the floor for contacts, bolts, objects, etc.
11. Dust mop the floor every 30 minutes if in constant use.
12. At dusk or when overcast, turn on the lights.
13. At least once an hour put silicon oil on tubes and barriers. Spray on rag and wipe. If bottle is empty, ask
Shift Lead for more.
Closing Procedures
1. Put closed sign on gate.
2. Check the Krazy Kars and surrounding area for items left behind.
3. Secure gates.
4. Push all cars to the middle of the floor, including out of service cars, unless you are unable to move
them. Ensure all seat belts are in proper place. Take all cars out of neutral and bypass off.
5. Clean the surrounding area and dispose of trash.
6. Ensure all unused covers are put away in their proper location. Never throw covers on the ground as
they can get wet and dirty.
7. Put away cleaning equipment and fire extinguisher.
8. Put away the fan and rug.
9. Turn off lights.
10. Turn in Lost/Found items.
11. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
WARNING!
Metal will weld to the panels due to the energy of the floor. Object could be hot, DO NOT TOUCH to prevent
burns. Do not attempt to remove item. Close ride and contact Technician or Shift Lead.
37. 3/9/2016
Red BaronPavilion Rides SOP
37
Red Baron
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Retrieve umbrella from SR2 room.
4. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
5. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
6. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
7. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Assist riders into the planes and fasten safety belts for them.
2. Check riders for items that need to be secured to their person.
3. Inform riders to remain seated until the ride comes to a complete stop.
4. Instruct riders to:
a. Not bang control sticks while waiting to start.
b. Not bounce the planes.
c. Pull handle back to make planes go up after 2 complete revolutions.
5. Clear the area prior to operating your ride. Secure the gates and ensure latch is closed.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Minimum height is 36 inches. Maximum height is 54 inches. Riders must be able to
hold themselves upright.
Group Restriction – Maximum 1 rider per seat, 2 seats per Plane.
38. 38 3/9/2016
Pavilion Rides SOP
Red Baron
Operating the Ride
1. Ensure timer is set for 2 minutes and runs the complete cycle.
2. Push the Start button after checking that all riders are secure in planes.
3. After 2 rotations, push the Lift button.
Note: Each plane has a lever which allows riders to control the height of their plane.
4. Have all riders remain on the ride until it comes to a complete stop.
Note: If a plane is stuck in the up position when the ride stops, stand clear of the plane, clear
area beneath and pull on lift cable to lower plane. Notify Shift Lead and make entry on Blue Card.
5. Unfasten safety belts, assist for safe unloading and have riders walk to the exit gate.
Closing Procedures
1. Put closed sign on gate.
2. Close control box lid.
3. Check the Red Baron and surrounding area for items left behind.
4. Ensure that all lap belts are hanging on the outside of the planes.
5. Clean the surrounding area and dispose of trash.
6. Put away umbrella and cleaning equipment and secure fire extinguisher.
7. Ensure the cabinet is uncluttered and neat. Remove personal items and trash.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Shut the control box lid when away from the
control box.
No one is allowed inside the Red Baron perimeter except riders while ride is in operation.
WARNING!
If a seatbelt comes undone, stop ride immediately and correct problem. Resume ride from step 2.
39. 3/9/2016
Rockin’ TugPavilion Rides SOP
39
Rockin’ Tug
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher and ladder are in place and operational.
3. Retrieve umbrella from SR2 room and ensure it covers the control box.
4. Make sure key is present.
5. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
6. Check that all components of the passenger containment system, including seats, bars, belts, hinges and
other attachments, do not show signs of wear.
7. Ensure entrance and exit gates are closed.
8. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
9. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
10. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure fences are up, ride doors are open and seat belts are unfastened.
2. Ensure Emergency Stop button is pressed.
3. Do not allow riders to bring loose items onto the ride unless the can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Riders under 42 inches must be able to hold themselves upright and must be
accompanied by an adult (18+).
Group Restriction – Maximum 1 adult or 2 children per seat. All children must sit on the seat. A child under
42 inches must sit in the same seat as the adult riding with them. They may not sit on the adult’s lap.
40. 40 3/9/2016
Pavilion Rides SOP
Rockin’ Tug
4. Ask riders to wait until the fence comes up at the end of the ride before exiting.
5. Clear the area prior to operating your ride. Secure the gates and ensure latch is closed. Make sure all
seatbelts are buckled, including unoccupied seats.
Operating the Ride
1. Activate the Operator Present switch.
2. Turn the key switch on to enable all the functions on the push button panel.
3. Release the Emergency Stop button and push the reset button. Press Alarm button to warn riders that
the fence is going down, then twist fence knob to DOWN position.
4. Sound alarm prior to starting. Press Start button when the pilot ready light indicator is on.
Note: The alarm can also be used as much as the operator deems necessary.
5. At the end of the cycle, Press ALARM button and turn Selector switch to raise the collapsible fence.
6. Once the fence is up, push Emergency Stop button and turn the key to OFF position, then release the
Operator Present switch.
Note: If the tug does not return to its ‘Home Position’ and pushing the Reset button does not
correct it, notify the Shift Lead and Technician to have it manually brought to its ‘Home Position.’
7. If the tug overshoots the platform, instruct riders that cannot be unloaded to remain seated. Unload the
riders when it is safe to do so. Ensure all belts are latched and tightened including unoccupied seats.
Follow SOPs to restart ride, then push the Reset button to bring the tug back to its ‘Home Position.’
8. Ensure all riders have exited the perimeter before loading again.
Closing Procedures
1. Put closed sign on gate.
2. Check the Rockin’ Tug and surrounding area for items left behind.
3. Fasten seat belts and close the gates.
4. Make sure Emergency Stop button is pressed and key is in OFF position.
5. Leave the key in the console.
6. Clean the surrounding area and dispose of trash.
7. Put away umbrella and cleaning equipment and secure fire extinguisher.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Shut the control box lid when away from the
control box.
41. 3/9/2016
SpiderPavilion Rides SOP
41
Spider
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Make sure radio is present and operational.
Required: Radio must be present to operate ride.
4. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
5. Ensure drive and eccentric control levers are in braked position and latched.
6. Make sure car noses are closed.
7. Visually inspect pedestal for tools or any foreign objects out of place. Make sure ladder is in place.
8. Ensure entrance and exit gates are closed.
9. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
10. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
11. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure entrance and exit gates are closed and latched.
2. Make sure control levers are forward in braked position and latched.
3. Activate Operator Present switch.
Note: Maintain constant pressure for duration of ride cycle.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Riders under 42 inches must be able to hold themselves upright and must be
accompanied by an adult (18+).
Group Restriction – Maximum 3 riders per car.
42. 42 3/9/2016
Pavilion Rides SOP
Spider
4. Turn on motor. Slowly engage eccentric control and rotate to stop eccentric between entrance and exit
gates.
5. Slowly engage rotational drive to align arm so that cars are at their low point ready to be loaded.
6. Turn off motor and release Operator Present switch.
7. Open both cars. Pull up on lever with right hand while holding nose or hand bar with left hand. Slowly
lower the nose to the open position. Ensure cars are facing entrance.
8. Load riders to balance. Do not load heavy riders in consecutive arms. Queue the line to avoid this.
9. Load riders onto sweeps 180° apart in accordance with the following charts:
10. Do not allow riders to bring loose items onto the ride unless the can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
11. Greet and instruct riders to:
a. Watch their step.
b. Remain seated.
c. Keep their arms inside the car.
d. Hold their thumbs facing down if they need to get off.
12. With left hand, grab nose or hand bar and slowly lift nose until it latches. Push down on lever with open
palm of right hand to lock. You must check if car has latched even if the guest has pulled it closed. Push
down on nose to ensure seat is latched.
13. Activate Operator Present switch and turn on motor. Using rotational drive, rotate ride to next
appropriate arm to ensure balancing. Load complete ride or all awaiting guests in line.
Starting Arm Next LoadStep Step
Arm 1 Arm 41. 2.
Arm 5 Arm 23. 4.
Arm 3 Arm 65. 6.
WARNING!
Do not vary from the above loading sequence unless the ride is unbalanced. If the ride is unbalanced, it may
not drive over the high side. You must be careful and not load the ride unbalanced.
1
2
3
4
5
6 7
8
9
10
11
12
2
1
3 4
5
6
43. 3/9/2016
SpiderPavilion Rides SOP
43
Operating the Ride
1. Ensure entrance and exit gates are closed and latched.
2. Once ride is loaded, activate Operator Present switch. Turn motor on, slowly engage rotational drive to
rotate ride until clutch snaps in.
3. Once ride has rotated 2 revolutions or come up to speed, slowly engage eccentric drive until clutch
snaps in, heavy side coming down. Do not slam clutches into drive position.
4. Once the eccentric drive is engaged, ride duration is 2 minutes, or 12 revolutions.
5. Disengage eccentric clutch so it is positioned between entrance and exit gates.
6. Slowly disengage rotational clutch and align desired arm with eccentric top.
7. Turn motor off and release Operator Present switch.
8. Unload riders and check for items left behind in cars. If riders are in line, load appropriate size rider into
seat that was just unloaded, if balancing allows.
Closing Procedures
1. Put closed sign on gate.
2. Check the ride and surrounding area for items left behind.
3. Make sure all cars are secure.
4. Park eccentric pointing at the Sizzler so that the 2 closest arms are an equal distance off the ground.
5. Turn off main disconnect if park is closing. Lock it.
6. Clean the surrounding area and dispose of trash.
7. Put away cleaning equipment and fire extinguisher.
8. Secure exit and entrance gates.
9. Turn in Lost/Found items.
10. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Never operate the ride if anyone is inside the
fenced area unless they are on the ride.
There must be a radio present to operate.
EMERGENCY!
In case of emergency or mechanical failure, disengage control rods and brake as quickly as possible. Contact
Technician immediately.
44. 44 3/9/2016
Pavilion Rides SOP
Sizzler
Sizzler
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Ensure entrance and exit gates are closed and latched.
5. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
6. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
7. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure exit gates are closed and open all lap bars.
2. Ensure Electric Release switch is off.
3. Do not allow riders to bring loose items onto the ride unless the can be secured to their person. Inform
riders that there are shelves or lockers available to store personal belongings.
4. Ensure all riders are seated, larger rider to the outside, and lap bars and seatbelts are secure. Riders
must have legs fully under lap bar. No sitting sideways.
5. Carry manual release key with you to open cars for late arrivals. If electric release is used, than all lap
bars must be rechecked.
6. Pull on the belts and lap bars to make sure they are secure.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Minimum height is 36 inches. Riders under 52 inches must be able to hold themselves
upright and must be accompanied by an adult (18+).
Group Restriction – Maximum 3 riders per seat. Maximum 2 adults per seat.
45. 3/9/2016
SizzlerPavilion Rides SOP
45
7. Close all cars, even if unoccupied. Make sure all seatbelts are inside the cars.
8. Ensure the area is clear of foreign objects.
Operating the Ride
1. Turn on pump motor.
Note: Turn off pump motor during lull, when ride is unattended or while cleaning away from
control station.
2. Activate Operator Present switch.
Note: Maintain constant pressure on switch for duration of ride cycle.
3. Push and hold START button for duration of ride.
4. Watch all riders carefully for horseplay or distress.
5. Ride duration is 2 minutes or 15 revolutions.
6. Release start button.
7. After entire ride comes to a complete stop, turn on Electric Release switch.
Note: If lap bar will not electrically unlock, use manual release to unload riders with key.
8. Open exit gate. Assist riders if necessary and guide them to the exit.
9. Check for items left behind in cars and open all lap bars.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Never operate the ride if anyone is inside the
fenced area unless they are on the ride.
WARNING!
Caution – Do not try to physically stop the cars. They will pull you over! Do not move cars for unloading/
loading. Do not allow guests to move cars.
WARNING!
Caution – Watch for hydraulic leaks. If found, shut down ride and have your Shift Lead notify Technicians
immediately. Hydraulic oil on smooth cement is extremely slippery and dangerous! Make an entry on the Blue
Card.
46. 46 3/9/2016
Pavilion Rides SOP
Sizzler
Closing Procedures
1. Put closed sign on gate.
2. Check the Sizzler and surrounding area for items left behind.
3. Open all lap bars.
4. Turn motor off. Ensure lap bar key is on power box.
5. Clean the surrounding area and dispose of trash.
6. Put away cleaning equipment and fire extinguisher.
7. Secure exit and entrance gates.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
47. 3/9/2016
SR2 SimulatorPavilion Rides SOP
47
SR2 Simulator
Opening Procedures
Before Shift Lead Arrives
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Ensure main power disconnect switch is on.
5. Power up the ride:
a. Turn main power on by pulling lever with red knob up.
b. Turn key on.
c. Turn projector on.
d. After the tone, turn pump on – a tone will sound if door is open.
Note: Press pump off during lull or when ride is unattended.
e. Wait for pump to come up all the way.
f. Make sure RIDE READY is lit and heartbeat is flashing continuously.
6. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
7. Make sure step platforms are in proper position.
8. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
9. Shift Lead must complete Effects Checklist before operator signs the Blue Card.
10. Ensure exit door is closed and locked and entrance gate is closed and latched.
After Shift Lead Arrives
1. If pump has cycled, stand on platform and give the Standard Speech. Make sure you know which show
is playing. Close doors.
2. Have Shift Lead ride the Simulator to check that the ride is working correctly from the inside.
3. Check for hydraulic fluid leaks, particularly the fittings and hoses.
4. Turn on all lights if temperature allows. Unlock both entrance doors.
5. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
48. 48 3/9/2016
Pavilion Rides SOP
SR2 Simulator
Shift Lead Effects Checklist
1. Ensure all parties have filled out their section of the Blue Card properly.
2. Ensure cabin environment smells satisfactory.
3. Check that floor and ceiling lights are on when entering ride.
4. Ensure seats and carpets are clean.
5. Ensure ceiling lights go off when ride starts.
6. Check that the wind effects vary low and high velocities in accordance with the movie.
7. Check that the projector is focused.
8. Make sure the audio sound quality is acceptable (not too loud, or fluttering).
9. Ensure the screen is clean.
10. Sign the Blue Card.
Operating Procedures
Loading Riders
1. Ensure exit doors are closed and locked.
2. Instruct riders while loading to:
a. Watch their step.
b. Buckle left to right.
3. Seat riders by size for optimum viewing of screen by putting tall riders in back or sides of ride.
4. Make sure rider seat belts are secure. Ensure the 2 seat belts closest to the door are latched.
5. Give your speech before closing the door. Tell riders to:
a. Keep their feet flat on the floor.
b. Instruct them to knock on the door if the video isn’t working.
6. To close the door, pull down on hinge with both hands spread wide apart. With palms flat at hinge,
slowly push door closed and latch correctly.
SAFETY
Height Restriction – Riders under 42 inches must be able to hold themselves upright and must be
accompanied by an adult (18+).
Group Restriction – Children must be sitting in a seat directly to the adult’s right or left.
49. 3/9/2016
SR2 SimulatorPavilion Rides SOP
49
Operating the Ride
1. Push START button.
a. L-DR and/or R-DR goes off.
b. RIDE READY indication goes off.
c. FRAME indication continuously flashes.
d. Heartbeat continually flashes.
e. SR2 begins to move.
f. Projector and audio begin.
2. Monitor cabin audio during ride cycle.
3. At the end of the ride:
a. SR2 docks on the pads.
b. RIDE START indication goes out.
c. FRAME light goes out.
d. RIDE READY indicator comes on.
e. Heartbeat continuously flashes.
f. Open doors now.
Note: Audio beep will sound if doors have not been opened. Use RESET button if you
need to stop the ride in a non-emergency.
4. When door is opened, ensure it latches. Stand on entrance side of door and hold it up while riders exit.
Instruct guests to watch their step while unloading.
5. Check for items left behind and ensure exit door is latched.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Never operate the ride if anyone is inside the
fenced area unless they are on the ride.
DO NOT transmit radio or cell phones from within 20 feet of operator’s control console.
Keep all liquid containers off the control console.
EMERGENCY!
In the event of an emergency, such as violent accelerations, unusual or unsafe conditions, press Emergency
Stop button. If the Emergency Stop button is pressed, the Technician will have to reset the ride.
SAFETY
Monitor and record on the Blue Card hydraulic temperature every 4 hours. TEMP indicator will flash if
hydraulic temperature exceeds 150°F. Immediately notify Shift Lead if this happens, and make entry on Blue
Card.
50. 50 3/9/2016
Pavilion Rides SOP
SR2 Simulator
Standard Speech
Good [Morning, Afternoon, Evening] and welcome to Riverfront Park’s SR2 Scream Machine. Today’s feature
is______________ [current show]. In the event of an emergency, push down firmly on the white knob located in
the center of either door, and push the door away to open. Please keep your seat belt fastened and your feet flat
on the floor. At the end of your SR2 experience, please wait for the operator to open the door. Thank you and
enjoy your ride.
Temperature Guidelines
1. Area temperature must be between 55°F and 86°F to open SR2.
2. If area temperature goes below 50°F while the SR2 is running:
a. Close the SR2.
b. Monitor and record area temperature every 30 minutes.
c. Reopen when temperature rises above 55°F.
3. If area temperature goes above 86°F while SR2 is running:
a. Monitor and record hydraulic temperature every 30 minutes.
b. Notify Shift Lead is hydraulic temperature exceeds 150°F.
Closing Procedures
1. Put closed sign on door.
2. Ensure all guests have exited and exit doors are closed and latched. Lock entrance doors now.
3. Shut down the ride:
a. Turn off pump.
b. Turn off projector.
c. Press MENU button on panel.
d. Push down button 2 times to shut down.
e. Press ENTER, then press ENTER again.
f. Wait 30 seconds before turning off key.
g. Turn off main power by pushing lever with red knob down.
4. Clean the console and surrounding area and dispose of trash.
5. Put away cleaning equipment.
6. Turn off all lights.
7. Turn in Lost/Found items.
8. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
51. 3/9/2016
Tilt-A-WhirlPavilion Rides SOP
51
Tilt-A-Whirl
Opening Procedures
1. Make sure Technician and Maintenance have filled out Blue Card completely.
2. Make sure fire extinguisher is in place and operational.
3. Ensure perimeter is secure with a walk around the ride (check gate, fence, etc.).
4. Ensure entrance and exit gates are closed and latched.
5. Make sure lap bars are in down position.
6. Complete 1 ride cycle to make sure the ride is operating normally and that you do not see or hear
anything abnormal.
7. Ensure control lever is in stop position and locking plate is engaged.
8. Ensure electrical brakes are engaged.
9. Ensure ride and surrounding area are clean. Wipe down the ride and sweep surrounding area before
opening (do more detailed cleaning throughout the shift as time allows).
10. Fill out Blue Card and have Shift Lead sign Blue Card. Open your ride.
Operating Procedures
Loading Riders
1. Ensure entrance and exit gates are closed.
2. Close entrance gate and latch.
3. Do not allow riders to bring loose items (purses, bags, etc.) onto the ride unless they can be secured to
their person. Inform riders that there are shelves or lockers available to store personal belongings.
4. Ensure all riders are seated and all lap bars are down.
IMPORTANT
Required – Never operate a ride or attraction unless you have received all of the required training, and the
Blue Card has been checked and signed off ‘Ready to Operate’ by all parties. Never operate the ride if you
question the operational safety until a Technician can verify safety.
SAFETY
Height Restriction – Riders under 42 inches must be able to hold themselves upright and must be
accompanied by an adult (18+).
Group Restriction – Maximum 5 riders per car. Maximum 4 adults per car.
52. 52 3/9/2016
Pavilion Rides SOP
Tilt-A-Whirl
Operating the Ride
1. Activate Operator Present switch.
Note: Maintain constant pressure one switch for duration of ride cycle.
2. Release locking plate and turn on motor.
3. Turn Electric Brake switch off. Ensure light is out.
4. Slowly push lever just until ride starts to move. Ride take 2 complete turns to achieve full speed.
Note: Do not fully engage lever until ride has come up to full speed.
5. When ride comes up to speed, push lever into operating position. Do not rush!
Note: Hold lever in operating position through the duration of the ride.
6. Watch all riders for horseplay or distress.
7. Ride duration is 2 minutes or 13 revolutions.
8. Pull lever out of operating position.
9. Release Operator Present switch. Let ride coast to a complete stop before putting brakes on.
10. When almost stopped, turn on Electric Brake switch.
11. Pull lever back completely and engage locking plate.
12. Open exit gate. Assist riders if necessary and guide them to the exit.
Note: Ensure riders do not run during loading and unloading and that they only walk around
the outside of the ride.
13. Check for items left behind in cars. Close exit gate before loading more riders.
Note: Turn off electric brake if ride is unattended or while cleaning or away from control station.
Make sure brake is on before loading again.
14. Reopen lap bars on cars and secure gates before reloading.
SAFETY
Required – Operators must watch the ride at all times, monitoring for unsafe conditions. Operator must
remain at controls at all times while the ride is in operation. Never operate the ride if anyone is inside the
fenced area unless they are on the ride.
CAUTION!
Bouncing or slamming the brakes causes cable to come out of the guides. If this happens, operators must crawl
underneath the ride and assist the Technician with putting the cable back on.
53. 3/9/2016
Tilt-A-WhirlPavilion Rides SOP
53
Closing Procedures
1. Put closed sign on gate.
2. Check the Tilt-A-Whirl and surrounding area for items left behind.
3. Put all lap bars in the down position.
4. Turn main power switch off.
5. Clean the surrounding area and dispose of trash.
6. Put away cleaning equipment and fire extinguisher.
7. Secure exit and entrance gates.
8. Turn in Lost/Found items.
9. Complete Ride Count Sheet accurately and completely. Turn it into your Shift Lead before clocking out.
