Laura Ann Beeler has over 15 years of experience working in customer service roles in both public and private healthcare organizations. She has a background in billing, medical coding, and coordinating various community health programs related to child passenger safety, smoking cessation, and health education. Her resume demonstrates proficiency with Microsoft Office applications and various medical billing software programs.

1. Laura Ann Beeler
Louisville, Kentucky 40299
Cell: (502) 550-5662
Email: laurabeeler@gmail.com
Summary
Over 15 years of professional experience working in large revenue for-profit companies and
county/state public agencies. Proficient with training adults in various subjects, program
development, community health education, and public speaking/presentations. Billing experience
in medical insurance industry. Experienced in: Microsoft Office Applications (proficient with
Word), Medisys, Facets, Citrix, Ultera, Macess, and Allscripts.
Professional Experience
Baptist Health Medical Group, Louisville, KY Sept. 2015 – May 2016
Rep Tier II
 Cash posting of patient and insurance payments
 Adjusting claims with denials from insurance companies and routing to correct party
 Worked with medical codes, including the new iCD-10 codes
 Develops and maintains positive customer relations
Anthem, Inc., Louisville, KY October 2009 – July 2015
Medicare Part D and MAPD Billing Rep II
 Responds to billing related inquiries from customer service involving payment methods,
creating re-bills, correcting eligibility information, performing write-offs, issuing refunds,
and working billing reports as needed.
 Determines eligibility and applies contract language for each case assigned.
 Responds to incoming calls and may initiate outgoing calls, providing customer service to
plan members, providers and employer groups by answering benefit questions, resolving
and educating callers.
 Bills, collects premiums and reconciles payments within the departmental requirements
and guidelines.
 Trains and provides guidance to junior billing representative associates as needed.
 Thoroughly documents inquiry outcomes for accurate tracking and analysis.
 Develops and maintains positive customer relations and coordinates with various
functions within the company to ensure customer requests and questions are handled
appropriately and in a timely manner.
 Due to restructuring, the department was moved to our Denver office.
Anthem, Inc., Louisville, KY May 2009 – Oct 2009
Data Entry Specialist
 Processed COB (Certificate of Benefits) surveys
 Gained working knowledge of different aspects of the company various medical
software through data entry requests.
 Performed maintenance on information in an accurate and timely manner.
 Maintained good working relationship with co-workers, vital to accomplishing the
goals of the department.

2. Laura Ann Beeler
Louisville, Kentucky 40299
Cell: (502) 550-5662
Email: laurabeeler@gmail.com
Automotive Safety Program, Indianapolis, IN May 2006 – Nov 2006
Southern Indiana Child Passenger Safety Coordinator
 Coordinated the Child Passenger Safety Program for 30 Southern Indiana counties
 Instructing Certified Child Passenger Safety Technician classes in Southern Indiana
 Due to lack of grant funding, this position was terminated.
KY Transportation Cabinet Aug 2001 – May 2005
Program Coordinator
 Coordinated the Child Passenger Safety Program for the Division of Driver Safety
 Coordination of child safety seat check- up events
 Managed public education fairs on child passenger safety
 Instructed Certified Child Passenger Safety Technician classes across the state of
Kentucky
Jefferson County Health Department Feb 1997 – Aug 2001
Health Education Specialist I
 Coordination of the Jefferson County Health Department car seat loaner program
 Teaching prenatal and family planning classes at local clinics
 Traveling to local schools educating the students and staff on proper hand washing
 Co-facilitator of a smoking cessation support group
 Planning and participation in local health fairs
 Planned and coordinated the Jefferson County Health Department’s exhibit at the
Kentucky State Fair for 4 years
Education
 Bachelor of Science in Community Health
Western Kentucky University, Bowling Green, KY