1. LARA STAHLBERG
30 Treby Street. E3 4 TE Mile End.
Tel: 07704330876 Email: lara7449@gmail.com
PROFILE
Highlyresourceful,competentandreliable individual withexcellentcommunication
and listeningskills, whohasdevelopedoutstandingcustomerserviceskillsandgainedawide
experience inclientservice.Itake pride inworkingasa memberof a team, whichI consideris
an importantqualityinanyworkenvironment.Pro-active,attentive andenthusiasticperson
committedtoprovidinghighqualityservice.
SKILLS
 Languages:bi-lingual inGermanandSpanishandfluentwrittenandspokenEnglish.
 IT skills:proficientinusingspreadsheetandwordprocessingapplicationssuchas
Word, Outlook,Powerpointand Excel.
 Skillfull withAmadeus(IATA) travelagentReservationSystem, leadingproviderinIT
solutionstothe travel and tourismindustry.
 Strongaptitude fororganization.
EMPLOYMENT
Tcr Lounge Bar, Tottenham Court Road, London.
January 2014- at the present- Waitress
I advisedcustomers,mettheirneedsandgave ahighstandard customerservice atall times.
Harley StreetPhysicians Clinic,Devonshire Street,London
June 2014- September2014- Front of House Receptionist.
I liaisedwithpatients, providingahighlypersonalizedapproach,answeringemailsand
telephonecalls.Iacquiredthe abilitytoproblemsolve,take initiative,findsolutionsand
developedexcellentinterpersonal skills.
London General Praxis,Devonshire Street,London
March 2014- June 2014- Head receptionist
I assistedpatientsatall times,welcomingthemattheirarrival.Ihandledall enquiriesat
reception, directingpatientstothe consultingroomsanddealingwithinvoices.Ilearntagreat
deal aboutcustomerservice due toitshighstandards.
Hotel “Novotel” –Hammersmith.London
November2013- part time hostessin the hotel restaurant.
Market One Europe,Hammersmith, London
November2013- January 2014- Data Analyst
My mainresponsibilitiesincludedcall several companiesinGermanyandSpainofferingthem
the productsaccording to the ChristmascampaignfromAcrobatReader,Adobe andDPS.
We haddailyand weeklysalestargets,whichIreachedalways.
“Jobost” Germanand Englishspeaking advice and tax office,holidayrentalsand all around
holidayservice,Tenerife,Spain
September2012- November2013- Personal Executive Assistant.
Duringmy time inthiscompanyI’ve gainedexperience inmulti-tasking.Throughoutmyduties
I liaisedwithclients,offeringassistance andcarryingoutgeneral administrationtasks.I

2. handledcheckin/checkouts,answeredthe phone,dealtwithenquiriesandcomplaints.
Responsible forthe bookingsIpreparedandplannedweeklylistswithnew arrival customer
USP Costa Adeje Hospital,Tenerife,Spain.
August 2012- Receptionistin Urgencies.
My mainresponsibilities includedcommunicatingwithall teammembersof ourdepartment
such as headnurse incharge,doctors, ambulance assistanttoprovide aquickandeffective
treatmentforpatients.Ihandledonswitchboard,recordingall necessaryinformationforthe
treatmentafterwards.(dealingwithinsurancecompanies,applicationforms,reports)
Development“PuntaLarga”, Promoter and construction company, Tenerife,Spain.
June 2012- August 2012- Sales manager
I handledwiththe salesandrentalsof one of the complex of thiscompany.
GolfClub“Golf Costa Adeje”- Secondbestgolfcourse in Spain. Tenerife.
September2012- June 2011- CustomerService assistant,hostessand waitress.
Travel AgentTouroperator “JumboCanarias”, Tenerife.
June 2010- September 2010- Travel agent administrative.
Assignedinthe operatingdepartment “Jumbo Online” who was responsible for the seasonal
charging of the contracts, offers and bookings.
Hotel “Royal Imperial London”- Russel Square. London
October 2008- February 2010- Housekeeping and Restaurant Hostess.
Private charter passenger transport company “Sierra y Gonzalez”.
June 2005- October 2008- Administrative Development Supervisor.
I was one of the members of the booking department responsible in the diary development
and data entry of the transfers, shuttles and excursions around the island. This group is the
leading company in this field in the Canary Islands. I also covered the holidays of the
accounting and traffic department. ( Allocating coaches and drivers)
Pizza Hut/KFC Playa de las Americas. Tenerife.
September 2004- March 2005- Assistant Manager.
Private Hospital “Hospiten Sur”- Playa de las Americas. Tenerife
June 2004- September 2004- Receptionist (maternity cover)
EDUCATION
Granadilla College, Santa Cruz de Tenerife, Spain 2012-2013
Administrative in finance management. Significant modules: recruitment, training and
development. A-Level equivalent: English, accounting, business evaluation.
Ground Airport Hostess with 2 month accredited practices at the Reina Sofia airport –
Tenerife, Spain 2011. Land care customer service diploma. (Handling Groundforce)
Los Cristianos College, Santa Cruz de Tenerife, Spain 2001-2003
Humanitarian Studies and the Arts.
References are available on request.