1. LANDA CARROLL
East Bethel, MN | (C) 612-387-2409 | landacarroll5000@gmail.com |www.linkedin.com/in/landacarroll
Professional Summary
Accomplished administrative professional with demonstrated history of quality performance, leadership,
organization and inter-personal skills. Strong emphasis on customer service with the ability to interact at all
levels. Desiring a role with an opportunity to apply personal strengths in assisting a company in reaching goals
and objectives while maintaining the highest of customer service standards.
Skills
Creative problem solver Inside Sales Assistant
Exceptional communication skills Disposition and Claims Resolution
Strong client relations Freight Movement Coordination
Shipping and receiving professional Customer Care/Administrative
Multi-line phone talent Self-Starter
Logistics Training Excellent multi-tasking ability
Work History
Customer Service/Sales Support 01/1985 to Current
Holland – Coon Rapids, MN
Multi-year career spanning various positions including, billing, A/R, collections and operations support.
Each move reflected increased responsibility and higher levels of self-management.
Answered an average of 80 calls and 50 emails per day, addressing customer inquiries, taking orders and
solving problems.
Managed wide variety of customer service and administrative tasks to resolve external and internal
customer issues quickly and efficiently.
Handled daily heavy flow of paperwork and cooperated with all involved stakeholders on invoicing and
shipping problems.
Utilized broad knowledge of all aspects of transportation industry to appropriately respond to a variety of
issues on a daily basis.
Charitable Gaming Specialist 04/2011 to Current
Blaine Youth Hockey – Blaine, MN
Engaged customers, fostered relationships to result in improved business over the long term.
Audited and recorded necessary data to maintain state compliance.
Monitored inventory of all games and managed incoming cash.
Volunteer
Fundraising Coordinator - St. Francis Hockey 2012 - 2016
Organized key fundraising event, gathering over 90 sponsors and donations, raising $8,000 - exceeding
goal and doubling prior year's results.
Managed wide variety of critical logistics; band, advertising, printing, location, auction items
Assigned and distributed tickets
Scheduled and coordinated day of volunteers
Event volunteer 2013 - 2016