In this session, we’ll be sharing our implementation expertise so that you can confidently understand your eLearning needs, narrow down your search, and find the perfect LMS (and provider!) for your organization. Watch the webinar now!
4. 4 Poll
What is your current LMS status?
● We have an LMS and we’re happy with it
● We have an LMS but are looking for a new one
● We don’t currently have an LMS
10. Business Objectives
10 Analyze Your Business Needs
Past
experience
Stakeholders
Present pain
points
Future
growth
Administrators
Managers and C-suite
End users
Instructional designers
IT/IS department
Compliance/HR team
11. 11 Analyze Your Business Needs
Budget
Open source
Proprietary
Cloud
12. 12 Open Source vs Proprietary
Proprietary Open Source
Pros
● Direct business relationship
● Support
● Maintenance
● Flexible
● Customization and integration
● No vendor lock
● Continuous improvements
Cons
● Dependency
● Can be difficult to extend
● Locked into vendor ecosystem
● No self updates
● Operation costs
● In-house expertise for self-service
● Risk of abandonment
13. 13 Analyze Your Business Needs
Budget
Open source
Timeline
Proprietary
Cloud
Interview with stakeholders
Training
Ideation
Review
Research
Implementation
26. 26 Evaluate LMS (and Provider!)
Technology upgrades
11 minutes average response time
42% tickets solved within 24 hours
LMS
C
ustom
er
Success
Im
plem
entation
Training
Support
Support
27. 27 Evaluate LMS (and Provider!)
Learning space (knowledge base)
Master classes and webinars
Experienced trainers
LMS
C
ustom
er
Success
Im
plem
entation
Training
Support
Training
28. 28 Evaluate LMS (and Provider!)
Live Coaching Sessions by an Expert
Experienced, e.g. 600+ clients served
Knowledgeable, e.g. integration, migration
LMS
C
ustom
er
Success
Im
plem
entation
Training
Support
Implementation
29. 29 Evaluate LMS (and Provider!)
67% of customers say their standard for good
experiences is higher than ever
80% of customers say the experience a company
provides is as important as its products
The importance of a dedicated customer success
manager
LMS
C
ustom
er
Success
Im
plem
entation
Training
Support
Source: Salesforce
Customer Success