1.
Lainey Bonser
4 Stoneyford Grove Mobile No. 07906102616
Birmingham Email: Lainey.bonser@ngbailey.co.
B14 4BU
About Me
• Highly organised with strong analytical skills
• Able to take a forward looking perspective when considering the delivery of decisions, activities
and projects
• Ability to choose different strategies so that they impact long term positive change benefits to the
business
• Quick to understand the needs of internal/ external customers. Using the information gained to
promote excellent customer service to maximise business opportunities
• Effective leadership behaviour that motivates, develops and creates high performance teams
• Able to set objectives for myself and others. Ensuring they are achieved within agreed
parameters in way that delivers successful business outcomes
• Vast experience using online collaborative software packages including; BIW, Buzzsaw,
4Projects, Livelink & Sharepoint
• Excellent IT skills including Microsoft Word, Excel, Powerpoint and Outlook
Experience
Office/ Process Manager - March 2008 – Current
Roles & Responsibilities included but not limited to:
• Provide a comprehensive administration service in order to support the Operations Director,
Senior Managers and their departments.
• Provide a comprehensive administration service to all site based projects throughout the region,
enabling others to utilise their time in an efficient and cost-effective way in order to deliver a
project on time.
• Ensure compliance to the Bailey way. Distribution of documents in a controlled manner to internal
and external parties, ensuring a concise auditable trail is maintained at all times. (Transmittal
Information)
• Ability to liaise with the Client on all Document Control Issues
• To attend NG Bailey/Client Document control meetings where required with the ability to report
back to Management team in a clear and concise manner.
• Administration resource requirements are reviewed and predicted with accuracy and cost-
effectiveness to meet needs of the business. Use current and effective interview techniques
which comply with legislative requirements and aid the recruitment of competent, professional
staff.

2.
• Ensure the administration team members work together successfully and are actively being
encouraged to develop the necessary skills required to meet all individual, team and company
goals and objectives.
• Company systems, e.g. 'COINS' and ‘PWA’ are effectively used to maintain accurate records and
to extract relevant information as required, including standard reports and document control.
Acceptable documents are produced for customers using Word, Excel, Powerpoint or Access as
appropriate. Information has been filed correctly and can be readily and easily retrieved by all
relevant Branch members.
• Possess a clear understanding of working methods and procedures applicable to the contracting
industry. Company policies, procedures and standards are adhered to at all times. Ensure BSI
compliances are adhered to through regular internal audits
• Maintain the Branch Safety Plan, and Branch Contingency Plan. Ensure all Company/legal
Health & Safety requirements are adhered to. Ensure all legal notices are displayed in the
Branch and sites.
• A professional, confident approach is displayed, both orally and visually, when presenting to
customers and/or project team members; ensuring the utmost of confidentiality at all times. A high
trust relationship is built up in all dealings with customers, both internal and external.
Current Projects Include
Past Projects Include
Birmingham New Street
Gateway Project
Birmingham City Uni
Phase 2 Project
Aero Engine Controls
Rolls Royce Project
Birmingham Uni Library
Project
Stoke Gifford Electric
Train Depot Project
Admiral Cardiff Project
• Jaguar Land Rover Body in White Project
• Aston Student Accommodation Village
• Birmingham City University Phase 1
• Shelton / Redwood Hospital Project
• Kettering Science Academy
• Silverstone New Pit Lane & Paddocks
Project
• Tamworth Academies Projects
• Shelfield Academy
• Barcroft Primary Sschool
• Sidney Stringer Academy
• BT Allsaints Project
• Coventry University SEB
• Tresham Corby Campus
• Demontforte University
• Solihull College
• CRF Leciester
• Grace Academy

3.
Radiology Admin Supervisor - March 2005 – March 2008
Roles & Responsibilities included but not limited to:
• Provide a comprehensive administration/ reception service in order to support the radiology
manager, doctors, consultants, nursing teams and their departments.
• Plan and organise the weekly workload schedules
• Developing and maintaining good working relationships with external and internal customers in
order to promote and expand the department.
• Conduct customer satisfaction surveys and address negative feedback
• Health & Safety coordination and associated duties
• Advice on the restructure of the administration team, working with the department heads and HR.
Conducting admin forums. Ensuring the administration support continued to meet the needs of
the business.
Reason for leaving – Relocation. Reference available on request
Sales Manager - Sept 1998– March 2005
Roles & Responsibilities included but not limited to:
• Manage sales of the company’s products and services. Ensure consistent profitable growth in
sales revenues throughout positive planning, deployment and management of sales personnel.
• Identify objectives, strategies and action plans to improve short and long term sales and earnings
• Manage the sales administration function, operational performance reporting, streamlining
processes and systems wherever possible, and advising senior management on maximising
business relationships and creating an environment where customer service can flourish.
• Responsible for obtaining profitable results through the sales team by developing the team
through motivation, counselling, skills development and product knowledge development
• Strong merchandising skills
Reason for leaving – New Challenge. Reference available on request
Education
• NVQ Level 3 in Business Administration
• IOSH Managing Safely
• First Aid Certificate
Simon Digby Secondary School
Achieved 8 O Levels: Maths, English Language, English Literature, Biology, Humanities, Art,
Drama, Home Economics