The document provides a summary of an individual's education and work experience. They have received dual certification as a Nurse Assistant and Home Health Aid. They have worked as a home health aide, nursing assistant, waitress, and volunteer. Their objective is to obtain a job as a receptionist utilizing their customer service skills. They provide their contact information and additional skills including computer skills and certifications in nursing and CPR.

1. American Red Cross - Springfield, MA
Dual Certificate: Nurse Assistant / Home Health Aid
JUNE 2014
Holyoke Community College - Holyoke, MA FALL 2012
Seattle Central Community College - Seattle, WA SEPT 2008 - MAY 2009
High School Diploma
Pioneer Valley Performing Arts Charter School
South Hadley, MA
JUNE 2007
EDUCATION
Home health care
There’s no Place Like Home - Northampton, MA 9/2014 - 1/2016
Worked with people recovering from surgeries in their homes. Responsible for health care as
well daily routines.
Clinical Internship (Nurse assistant Training)
Mont Marie Health Care Center - Springfield, MA 6/2014
Under supervision, assisted 3 residents with activities of daily living such as bedpan changing,
toileting, bed baths, nail care, feeding, foot care, transferring, and other duties as needed.
Assisted with changing of linens for occupied and unoccupied bed
Provided companionship to the residents.
Waitress, Hostess and Expeditor
Mama Iguana’s Restaurant - Northampton, MA 2012-2013
Front of the house customer service; helped create system of organization for improved
customer flow.
Under management helped in the kitchen as a prep cook (when needed)
Cleaned needed areas of restaurant
WORK EXPERIENCE
I’m a healthcare professional interested in changing directions. I would like to move into the
business world as a receptionist or secretary for a progressive, vibrant company. I have strong
customer service skills as well as expertise in patient care. I'm a Certified Nursing Assistant and a
Certified Home Health Aid. As Founder of a “There's No Place Like Home”, an at-home care
service, I worked with post-surgical recovery patients and their families, ensuring the best care
and outcomes.
I love bringing order to chaos and comfort to people in times of stress. Taking care of others
while keeping business flowing is what I do. I developed this expertise as the Hostess for a
high-volume restaurant. I redesigned the front-end process and developed repeatable
procedures for tracking orders and tables, ensuring communication across functions.
I enjoy interacting with the public while providing meaningful service to individuals. For years, I
have volunteered for the Big Brothers/Big Sisters Program, helping with events that benefit the
children they serve. I was also a member of City Year, an AmeriCorp Program serving
disadvantaged school-aged children in Seattle, WA.
I use my natural enthusiasm to spark energy wherever I am. My communication skills keep
everyone informed and connected. I ensure that everyone is heard.
SUMMARY
To get a job as a receptionist in a
progressive, vibrant company where
I will be able to utilize my customer
service skills, and to be in an
atmosphere that pushes me beyond
my knowledge, so I will be able to
grow in the organization.
OBJECTIVE
Computer skills on Macs and PCs
with Microsoft, Excel and Internet
skills,
phone calls, organizer, filing, errand
runner, multitasking expected.
Additional Skills
Certified Nursing Assistant and
Home Health Aide Certified;
Emergency CPR training; CPR
Certified.
City Year Volunteer Service Award;
Post Service Education Award; Segal
Awards & Certifications
Linkedin
https://www.linkedin.com/in/
laida-maiolatesi-8a399a11b
l.productivity21@gmail.com
Email
(413) 687-3004
Phone
P.O. Box 473
Amherst, MA 01004
Address
Contact
LAIDA MAIOLATESI

2. Volunteer
City Year Program - Seattle, WA 9/ 2007 – 8/ 2008
Worked with “At risk youth” or Middle School aged children in the “Young Heroes Program,” which is a service learning weekend
program.
Taught under partial supervision 6, 7, and 8th graders English and History.
Ran and participated in Community Service Learning Projects throughout the city with colleagues, and recruitments from surrounding
communities.
Americorp Member
Big Brothers/Big Sisters of Hampshire County - Amherst, MA 2003 - P ESE T
Assisted with special events. O ce/organizational work when needed.
Contact Renee Moss (413) 253-2591
Volunteer
Pioneer Valley Performing Arts High School - South Hadley, MA 200 - 200
O ce; filing, copying, answering the phones and greeting students.
Contact Matt Chernier (413)552-1580