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Refund refresher with transitions
- 2. Refunds up to $30.00 • Access patron’s account in STS. • Select credit balance. • Then select Continue.
- 3. • Credit balance will be itemized. • Select Checkout. • Payment window will appear. • Select Cash. • Amount of credit balance will appear.
- 4. • Once the checkout window reappears with amount to be refunded, select Payment Complete. • Give refund amount from cash drawer.
- 5. Credit Balance over $30.00 • If the credit balance is over $30.00, you will not give a refund from the cash drawer. • Credit balances that are refunded through the Business Office require a special form.
- 6. • Select Branch Forms. • Select Returned Item Voucher. • Fill in applicable information. • Give completed form to Operations Supervisor for submission.