Client Use of Technology, Kathleen Brockel and Rachel Medina (NTAP) and Kate Bladow (Pro Bono Net)
Presented at the 2009 Legal Services Corporation's Technology Initiative Grants (TIG) conference.
21. Income Source: Pew Internet and American Life Project (http://www.pewinternet.org/trends.asp)
22. Income and Time Spent Online Source: Internet adoption and usage patterns are different: Implications for the digital divide , Information Economics and Policy, March 2008
30. Who is online? All Whites (76%) All Blacks (56%) English-Speaking Hispanics (79%) 18-29 Years Old (92%) 30-49 Years Old (85%) 50-64 Years Old (72%) 65+ Years Old (37%) No High School Degree (38%) College Graduates (93%) <$30K Income (61%) >$75K Income (93%) Men (76%) Women (74%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org High School Graduates (67%) Urban (77%) Rural (64%) Suburban (77%)
36. Broadband Availability Source: NTIA, Networked Nation: Broadband In America 2007, http://www.ntia.doc.gov/reports/2008/NetworkedNationBroadbandinAmerica2007.pdf
37. Who has broadband? Whites (55%) Blacks (38%) English-Speaking Hispanics (57%) 18-29 Years Old (74%) 30-49 Years Old (62%) 50-64 Years Old (49%) 65+ Years Old (20%) No High School Degree (22%) College Graduates (74%) <$30K Income (40%) >$75K Income (77%) Men (58%) Women (50%) High School Graduates (43%) Urban (60%) Suburban (56%) Rural (42%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org
38.
39. Do you use a search engine on a typical day? Pew, Search Engine Use, August 2008 http://www.pewinternet.org/pdfs/PIP_Search_Aug08.pdf
41. Do you use the internet to address common problems that might be linked to government? Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf
42. Are people using the net to address legal matters? Information searches that solve problems: How people use the internet, libraries, and government agencies when they need help. Pew Internet and American Life Project, 2007. http://pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf
43.
44. Who has a cell? Whites (74%) Blacks (71%) English-Speaking Hispanics (84%) 18-29 Years Old (88%) 30-49 Years Old (83%) 50-64 Years Old (70%) 65+ Years Old (50%) No High School Degree (63%) College Graduates (86%) <$30K Income (61%) >$75K Income (92%) Men (77%) Women (73%) High School Graduates (67%) Urban (79%) Suburban (77%) Rural (62%) *Source: Pew Internet & American Life Survey, December 2007. http://www.pewinternet.org
55. LiveHelp Usage Trends Timeline: LiveHelp was soft-launched on MontanaLawHelp and IowaLegalAid.org in June 2006, on LawHelp.org/LA in September 2007, on GeorgiaAdvocates.org and ARLegalServices.org in January 2008, and on LawHelpMN.org in May 2008. Information provided by Liz Keith, Pro Bono Net.
59. A2J Author ® Activity Nationwide States with A2J Guided Interviews (according to NPADO server statistics thru 7/1/08) 21 States, U.S. Virgin Islands & Ontario (Canada) Alabama, Arizona, Arkansas, California, Idaho, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Montana, Nebraska, New York, Ohio, Oklahoma, Pennsylvania, Texas, U.S. Virgin Islands, Vermont, Washington, Ontario (Canada) Registered Users of A2J Author 2.0 (per registration statistics thru 10/1/08) 33 States, D.C., Guam, Ontario (Canada), N.S.W. (Australia) Alabama, Arizona, Arkansas, California, Connecticut, Washington, D.C., Florida, Georgia, Guam, Iowa, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, Nebraska, New York, North Carolina, New Hampshire, New Mexico, N.S.W. (Australia), Ohio, Oklahoma, Ontario (Canada), Oregon, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, Washington Chicago-Kent College of Law / Student Editorial Board Projects Ventura County, California (various interviews in process) Illinois Legal Aid Online (multiple interviews, either live or in development) E-Filing System Projects U.S. District Courts, Eastern Missouri Manatee County Clerk of the Circuit Court, Florida (pilot project for the state of Florida) Clerk of Kane County, Illinois Case Management System Integration Projects Iowa Legal Aid Legal Aid of Western Ohio As of July 1: 1219 active A2J templates 34,042 A2J Interviews completed in 2008