1. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO - No. 3
First Data Ibérica
uses Tango/04 to comply with complex
international security standards
MGF Logistique
real-time control for its technological
infrastructure, critical applications and
business processes
New Professional
Services
to assure success
Tango/04
Monitoring Symposium
the most important corporate
monitoring event of the year
gathered leading companies
from all over the world
The new trend in
monitoring strategies
1

2. Letter from the CEO
How is the future going to be for IT
Departments?
In times of uncertainty, one thing is sure: pressure will continue (or even increase) on the
quality of the services provided by IT. No surprise here: your company will need to compete in a fierce
environment, and customers will get lured by a myriad of competitive offerings. It is not a good time to miss SLAs, have
financial losses that could have been prevented by monitoring a security policy, or get fined for a major compliance breach.
Some IT professionals are worried about this new challenge. What about you?
Relax. This is actually about the same thing it has always been: providing great business value efficiently. In fact,
this can be a great moment for you, a moment when, as a visionary IT leader, you can prove your worth.
That’s why we have been talking about aligning IT and business for a long while. It’s not about focusing
We are helping
on internal IT activities and tasks; it’s time to focus on results.
companies around
the world to
And we are here to help. In a moment where you need to consolidate and optimize what you already
improve their
have, it is the best time to take advantage of what our unique, comprehensive monitoring solutions
critical banking,
can offer.
logistics, order
processing and, of
We have been talking about convergence in Security/Compliance, IT Infrastructure Management, and
course, internal IT
Business Service Management. Now that you have to manage infrastructure, be compliant and achieve
processes.
your SLAs with less, the Tango/04 “1-2-3” approach is your perfect ally.
We have been talking about Business Process Monitoring. Now that you have to optimize your business
processes and obtain maximum value from the company assets, Tango/04 is your perfect ally. We are helping
companies around the world to improve their critical banking, logistics, order processing and, of course, internal IT
processes.
We have been talking about KPIs and Operational Business Intelligence. Now that your company needs clear visibility to
anticipate market moves, Tango/04 is your perfect ally.
We are launching Dashboards, a portal that allows you to show data to decision makers in real-time and through a pervasive
Web 2.0 interface, including a new predictive engine that will give your teammates real anticipation powers. We are also
perfecting a set of new, personalized services so you can get maximum value from our Enterprise Monitoring solution.
To sum up, even tough times can be an opportunity if you have the proper vision and attitude. We are here to accompany
you in this new era, with our solutions, our services and our professionals.
Tango/04 (have we mentioned it already?) is your perfect ally.
Raul Cristian Aguirre
President & CEO, Tango/04 Computing Group
2

3. Table of contents
4 First Data Ibérica
Uses Tango/04 to comply with complex international security standards
6 Tango/04’s New Professional Services
Carlos Pédéflous, Latin America Operations Manager, explains Tango/04’s new approach to
increasingly critical and necessary monitoring
8 Tango/04 Monitoring Symposium
The most important corporate monitoring event of the year gathered leading companies from all
over the world
10 MGF Logistique
Automation of real-time control for its technological infrastructure, critical applications and
business processes
13 Dilbert
Cartoon
13 News
The world’s largest fashion retailer chooses Tango/04 to monitor its business processes · Tango/04
positioned in the Event Correlation and Analysis Magic Quadrant · Tango/04 Announces Record
Results Once Again · New SmartConsole 7.5, more speed for bigger challenges · Tango/04 presents
its new Portal with Dashboards and Reports · Tango/04’s new company in Brazil
15 Tango/04 close to you
3

4. First Data
Ibérica
Uses Tango/04 to comply
with complex
international
security standards
The leading company in
payment transactions
processing centralizes
its security control of
web devices and multiple
platforms with Tango/04’s
VISUAL Message Center
monitoring solution.
Leadership in quality and security
First Data Ibérica was one of the first Spanish
companies to get the security certification PCI-DSS
(Payment Card Industry - Data Security Standard)
and one of their main goals when they acquired
First Data Ibérica (FDI) is the leading card-
the Tango/04 solution was to implement controls
payment management company for the gas
that allowed demonstrating the compliance of this
station, kiosk and newsagent sector. Their
intense regulation.
solutions integrate the whole value chain:
terminal, sales points, emission, processing,
authorization and back office services. FDI The PCI Standards were developed by the main
has three offices in Spain and Portugal. credit card companies (Visa, MasterCard, American
Express, JCB, Discovery and Diners), with the
objective of guaranteeing data security when using
4

5. “Thanks to VISUAL Message Center,
the IT Department gets daily
information in real time of any
security incident that occurs in the
company.”
this payment method. It consists of several alerts and executes predefined actions
requirements that have the purpose of assuring according to the criticality of the messages.
that sensitive information is stored, processed and
transmitted in an completely secure manner. In
order to help First Data Ibérica in this task, VISUAL The result of a successful implementation
Message Center monitors the security of web In a leading payment transaction company like First
devices and multiple platforms (Oracle, iSeries and Data Ibérica, security is critical. In addition to assisting
Solaris). with PCI compliance, Tango/04’s solutions proved
to be even more useful by implementing additional
controls.
The goal of the project
PCI Security Standards consist of more than 250 For example, thanks to VISUAL Message Center, the
technical and operational requirements stated IT Department obtains daily information in real-time
by the PCI Security Standards Council to protect of any security incident that occurs in any of their
cardholders. These requirements must be complied platforms. In addition, platform administrators and
by every entity that stores, process or transmits the IT Security Manager are notified immediately thus
credit card information. First Data Ibérica acquired enabling them to take the necessary measures to
Tango/04 solutions to centralize control and mitigate their risk.
specifically to comply with the 10th PCI requirement:
“Track and monitor all access to network resources
and cardholder data”.
The answer to their needs VISUAL Message Center, the logical
security monitoring solution of Tango/04,
VISUAL Message Center, the logical security monitoring
allows First Data Ibérica to control their
solution by Tango/04, helps First Data Ibérica to:
information systems through real-time
monitoring of the auditing events in a
• Control information systems through real-time
great variety of:
monitoring of the operating system’s auditing
events (Solaris, IBM i5 systems), data bases
(Oracle, iSeries DB2) and web devices. • Operating systems (Solaris, IBM i5 systems)
• Data bases (Oracle, iSeries DB2)
• Distinguish different levels of criticality of • Web devices
the identified security incidents through a
centralized, versatile tool. These auditing
functions provide some of the necessary
internal controls to comply with PCI and other
similar requirements, and all events are stored
for easy report generation.
In the future, First Data Ibérica is planning to optimize
VISUAL Message Center’s SmartConsole allows the use of Tango/04 for its operational monitoring by
access to all the information generated by taking advantage of their initial investment and the
monitoring agents for every platform through real- ability of the solution to monitor both security and
time reading of the data bases where the events operational events thanks to the amount of agents
are stored. The console, based on the alarms and included in the solution (pings, SNMP, Data Adapter,
predefined actions that it has configured, sends Applications Agent, etc.).
5

6. Tango/04’s
New Professional Services
Carlos Pédéflous, Latin America Operations Manager, explains Tango/04’s new
approach to increasingly critical and necessary monitoring
turn into a critical instrument for companies of
every size, which would require real-time control of
their management. Considering this, we decided to
enter the market, keeping in mind that we needed
to do things differently in order to be successful. At
that moment, we thought of three critical factors for
success:
1. The software had to be as simple as possible to
Some years ago, when we decided that monitoring use.
would be the focus of our business, you didn’t need
to be a fortune teller to realize that technology would 2. We would propose focused projects that would
continue to be a critical issue for the success and help our clients achieve rapid results and clear
survival of modern companies. benefits.
In that time, monitoring wasn’t something new. The 3. We would create an agile Professional Services
most well known software manufacturers had had area that would be focused on successfully
solutions oriented mainly to technical control for implementing each project, while basing our
years. They were integrated in their big frameworks approach in knowledge transfer to the client.
and included different tools to accomplish “total
automatic control” of the entire infrastructure. A This strategy worked perfectly and it was the pillar of
promise which was as commendable as it was little hundreds of successful implementations that we have
analyzed. performed in different sized companies all around the
world.
The truth is, most of these “solutions” were too
complex. The monitoring approach consisting As everything has to evolve, this successful approach
of controlling every technical component and had to evolve as well. Maybe some of you wonder
automating every administrative activity turned out what the problem is? I’ll try to explain:
to be ineffective.
1. The software is easy to use, but the approach that
In the majority of cases, after long and expensive companies look for is no longer technical or basic:
implementations, the real value obtained was they need help controlling applications, services
too restricted. There is no need to clarify that this and processes that are increasingly complex,
led to many frustrations. As a matter of fact, I still critical and heterogeneous. Furthermore, audits
remember the impact an Info Week article had on and requirements are increasing and more
me which, after a study, affirmed that around 80% of demanding every day.
these kinds of projects with mega-frameworks failed.
That’s crazy! 2. Short projects that provide maximum benefits are
still fundamental, but companies need to extend
Although this scenario didn’t seem very appealing, their monitoring continuously in order to include
it was clear to us that monitoring needs were different areas and users; in other words, they
inevitable and not only would big companies depend require permanent help from their monitoring
on technology more and more, but this would also solutions to assure the company’s continuity.
6

7. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO - No. 3
3. Knowledge transfer is still important; however, for maintaining its monitoring solution and making it
there are increasing demands and pressures on grow, and what is needed to improve it?
IT professionals, who generate over-occupation
in almost every IT area in the world. Therefore, it We propose making this analysis together, in a
becomes very difficult to be experts in every tool regular and programmed way, so that we both make
and application they must handle, which are also sure –you and us- that today’s critical solutions’
more and more numerous every day. process of growth advances on the path of continual
improvement.
In order to do this analysis, we conducted a global
research in countries where we have branches, and Based on this, we will evaluate how to take advantage
in those where we are represented by distributors; of our new services offer, which includes:
we talked to clients and comprehensively studied the
latest technology trends. We went over the results • projects with a different implementation
more than once, because it is not easy to redefine a methodology, much more oriented in assuring
strategy that has been successful for years. control for clients
However, what was happening was logical: technology • extended support services for everyone who
exceeded all expectations and transformed the needs to have advanced consultations, in person
business world into an ultra competitive market, or remotely
where he who doesn’t react in time is left out of the
game. As a consequence, monitoring and real-time • outsourcing services when the management of
control are becoming a fundamental part of every certain monitoring tasks must be delegated
company. All of this required a change in strategy.
• many other customized options adapted to each
We will continue to put all our energy and efforts into customer’s needs
making our software easy-to-use, but we think that
both our clients and our company must accept that if To summarize, the goal is the same, but adapted to
what we control is complex, varied, strategic, and is each company’s reality and the current dynamics.
meant to grow and change continuously, we will have
to deepen the approach and invest to make it possible. For anyone interested in knowing more about Tango/04
and its partners’ current Service Offer in detail, I suggest
Just as we used to transfer the knowledge and leave visiting our website, www.tango04.com, where you’ll
the solution’s maintenance and growth in your hands, find detailed information.
we believe that these days most of the people who
trusted us need a different, deeper, support. This is
the reason why Tango/04, along with its partners,
is creating an answer to this new need, whether
recurrent support or help managing the solution is
required.
Our main goal is to have every customer’s solution
updated and growing permanently, accompanying
their company’s growth. Carlos Pédéflous is COO of Tango/04
and founder of its Latin American
The main part of this change is based on a critical subsidiary company, Barcelona/04.
factor, or a key question that we should answer,
periodically, together: What is the company’s capacity
7

8. Tango/04
Monitoring Symposium
The most important
corporate monitoring event of the
year gathered
leading companies from
all over the world
Tango/04 Computing Group celebrated its annual hosts’ purpose was to prove that in a challenging
User’s Meeting for the second time, both in Europe economic environment such as the current one, a
and Latin America. The events were held on June 12th monitoring solution is key to answering increasing
in Dolce Hotels & Resorts in Sitges, Barcelona, Spain, optimization and control needs, and allows companies
and July 3rd in the Luxury Hotel Sofitel La Reserva to provide a quality service at the same time. The
Cardales, Buenos Aires, Argentina. key, as it was explained by Raul Cristian Aguirre, CEO
and founder of Tango/04, is to have a solid vision of
Both events were attended by more than 150 of performance and risk indicators (KPIs and KRIs) as
the leading companies of the world. Some of them well as infrastructure impact indicators and their
were: Nike, MAPFRE, Bacardi, BBVA, ING, SEUR relationship with each and every one of the company’s
Geopost, Random House Mondadori, Miele, Luxxotica critical processes.
(RayBan), Riu Hotels, Zurich Insurance, Arcor, Banco
Itaú, Manpower, Danone, and Tenaris among others.
Tango/04 Monitoring Symposium is an event held
with the goal of informing Technology, Security and
Systems Managers of the latest news about corporate
monitoring. This time one of the main topics was the
existence of new IT demands, and its unquestionable
relationship with business goals. Regarding this, the
8

9. Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO - No. 3
Customers share their successes New professional services and future
Both in Barcelona and Buenos Aires, the main hits of launchings
the Symposium were the success cases delivered by In both meetings Tango/04 presented its new
Tango/04’s own customers. professional services approach, demonstrating its
interest in evolving and adapting to new demands
In Europe, Nike, through its Global from companies and the current dynamics (See
Logistics IT Technology Manager, Professional Services article on page 6).
described the use of Tango/04’s solution
for supervising the logistics of Nike’s The goal is to help customers get the most out of their
main European warehouse in Belgium investment and to facilitate the extension of real-time
where they use VISUAL Message Center control and continual improvement in the areas of
to monitor critical processes and applications, as technology, information security, and every critical
well as business processes that are supported by the business activity.
hardware and software infrastructure.
On the other hand, MAPFRE Inversión’s
General Manager depicted what it was
like to implement Tango/04’s “1-2-3”
monitoring strategy (Technology-
Security-Business) in his company, where they use
the monitoring solution to control fund assessment
and the performance of their Web Services, as well
as other critical business, security, and infrastructure
processes.
Raul Aguirre presented the Roadmap and commented on the latest
MAPFRE also presented its successful case in news about products, both in Barcelona and Buenos Aires
Argentina, where the professionals from Information
Projects and IT narrated how they monitor their
critical technology and information security. They
also explained how they use Dashboards to know
View the presentations from
the number of transactions per hour, measure
the Symposium!
SLAs and different reports, and control their Web
Services and the amount of time it takes to respond
www.tango04.com/symposium2009
to online cost estimate requests.
The other success case presented
in Buenos Aires was delivered by
representatives from Technology and Raul Cristian Aguirre, CEO and founder of Tango/04,
Information Security from Banco Itaú, in charge of the closing of each event, commented on
who described the way they monitor the latest news about products and some interesting
the entity’s Security and Business, how they control applications of the solution with current technology,
different business services, and how they know their giving examples of innovative projects –such as
branch and ATM network’s availability in real- highway control, where they cover operational
time. To conclude their presentation, and business process needs that are
they did a live demonstration of beyond the IT Department.
the use of our solutions.
“Organizations that lack global
visibility of their business services
will find competing harder
and harder”.

10. MGF Logistique
Automation of
real-time control
for its technological infrastructure,
critical applications and
business processes
Systems and Information Director at MGF, decided to
fully implement ITIL V3’s best practices and needed
a monitoring solution capable of ensuring full
compliance. The end goal for Bézamat was clear: “we
wanted to transmit trust, simplicity and transparency
MGF Logistique is a French provider of
to our internal and external customers”.
logistical solutions to many different types
of clients. It’s a child corporation of the G7
According to Bézamat, Tango/04’s solutions have
Enterprise group, a specialist in providing
solutions for data flux management that provided the opportunity to place MGF at the heart of
has an approximate annual turnover of 600 the French logistical sector. “From 1997 we have been
million dollars. working hard to become a dynamic leader in France and
we slowly but surely achieved this objective by winning
big clients like Nestlé Waters, La Redoute and Pepsico”.
For Quality in Service IT at the heart of the Trade
MGF is a company heavily committed to providing the “The dataflow between MGF and its customers
best quality in logistics, and all of their contracts with surpasses 100.000 command lines every day and on
its customers are based on Service Level Objectives. a busy day, many lines more. In order to make that
In order to achieve those objectives Philipe Bézamat, flow as smooth as possible, refined processes and
10

11. “Traditional monitoring solutions
were too expensive, too complex
and not at all flexible”
integrated monitoring play a big role,” says Service Level Agreements (SLA) in one
Bézamat. MGF’s IT Team is at the heart of the trade single console.
and is made up of 9 members in Paris to whom Project
Leaders across France report their activities. Every critical component (servers, databases,
applications, etc.) is easily modeled in a centralized
graphic console, capable of correlating thousands of
The Logistic Problem events per second. Little icons in these Business Views
In the logistical sector the pivotal element has always report on the status of every monitored element. This
been the management of data, whether that data way, the business impact of any of these elements can
was written on paper like in the old days, or in binary be known, allowing management of IT and processes in
languages like nowadays: if the information is lost, real-time with just a glimpse.
service can not be provided. This criticalness together
with the growing complexity of MGF’s IT infrastructure
and lack of human resources, made Bézamat decide
to look for a monitoring solution capable of alleviating
MGF’s problems immediately and ensuring the quality
of its service to clients.
The IT team started by installing home-grown alarms to
proactively report on any IT incident. Bézamat wanted
to reinforce these internal developments by backing
them up with a state-of-the art monitoring solution to
control work processes. This solution had to be able to
centralize the management of events in a multiplatform
environment, provide graphic modeling capabilities to
visualize data flows in real-time, and proactively report Tango/04’s solution allows gathering different business processes
on the status of Key Performance Indicators (KPIs) and and its components in one Business View that is accessible via the
Web, and makes controls easier.
Service Level Agreements (SLAs).
Large framework Monitoring Solutions were out of the This Business Services Management methodology
question. “These solutions did not provide anything allowed Bézamat to model all the critical processes
I was looking for in a monitoring solution. They were and data flows for each one of MGF’s clients. Having a
too expensive, too complex and not at all flexible. complete view per client allows the IT team to quickly
My selection criteria were clear from the get-go: the identify where a potential incident is taking place,
perfect solution had to be easy-to-use, flexible, intuitive establish priorities in dealing with those incidents and
and continuously evolving in order to allow us to work thereby avoid problems. In conclusion, this allowed
completely autonomously. And of course, it had to be MGF to increase the service quality for end-users.
financially attractive.”
Tango/04’s solution allows the gathering of different
business processes and its components (with drill-
The solution down analysis functionality) in dashboards that
MGF Logistique chose Tango/04’s VISUAL Message are accessible via the Web, making its access and
Center, Tango/04’s multiplatform monitoring control easier. This has proven especially
solution that allows full control over handy for MGF’s IT team as it
infrastructures and applications allowed them to model work
and centralizes the information processes while working on
from work processes and “It is a solution compatible with the customer’s systems.
ITIL V3 that can be adapted to any
CIO’s needs”

12. “The implementation was fast
and simple”
The resulting Enterprise Views are easy to provides for processes and applications, and its
understand, even if you have no prior IT engineering multiplatform usability, that eliminates the necessity
training. Furthermore, they are a perfect tool for to buy more than one solution for your monitoring
facilitating the flow of information between the IT needs”, Bézamat explains, insisting that he has found
department and other MGF departments, improving a tool that is perfectly adaptable to the needs of any
internal communications and the internal image of modern CIO, because it is very easy to report to the
the IT department. executive board of MGF on complex data flows or work
processes, thanks to its Enterprise Views. “Tango/04’s
Tango/04’s Monitoring Solution can be easily monitoring solution has become the corner stone of
programmed to automatically deal with recurring IT our continual effort to improve our services.”
incidents and can inform IT managers -via email or
text messages- when incidents have been solved.
The solution’s capability to deal with even more
complex incidents is continuously being expanded.
“What I like about Tango/04 is the
Rapid implementation and autonomy flexibility it offers you to manage
Implementing Tango/04 in MGF’s systems has incidents proactively and according
been fast and simple. Bézamat confirms this, and
to their impact on the business,
adds that it lived up to all the expectations he had:
“After an extensive study of our needs carried out along with the visibility it provides
by Tango/04 consultants and us, we were given a for processes and applications and
short training using monitoring examples that had
been specifically tailored to MGF. We jointly modeled
its multiplatform usability, that
one of our critical work processes and therefore eliminates the necessity to buy
we immediately understood how to do it ourselves. more than one solution for your
Besides, we were given all the necessary information
in order to work autonomously from day one. From monitoring needs.”
that moment on, we continue to implement Tango/04
in more and more areas and we made it evolve
into the best-possible monitoring solution for us.”
Aligning Business & IT
Tango/04 has contributed to aligning MGF’s IT
Philippe Bézamat, IT Manager and
department and its business needs. Its capability Alain Dubois, Production Manager
to translate complex information into Business and
Enterprise Views that are easy to understand and to
manipulate increased the productivity of MGF’s IT
department virtually overnight. In addition, the mean
time to recognize which IT incident is taking place
where and what its impact on the overall business is,
has been reduced to an absolute minimum.
“What I like about Tango/04 is the flexibility it offers
you to manage incidents proactively and according to
their impact on the business, besides the visibility it
12

13. News
The world’s largest fashion Tango/04 positioned in the
retailer chooses Tango/04 to Event Correlation and
monitor its business Analysis Magic Quadrant
processes
Inditex, the Spanish leader in the textile industry, For the first time, Tango/04 Computing Group has
chose Tango/04’s monitoring solution to perform a been positioned by Gartner, Inc., the world’s leading
centralized control of its business and infrastructure information technology research and advisory
processes. company, in it’s 2009 Magic Quadrant for IT Event
Correlation and Analysis* research report.
Inditex is one of the main fashion distributors in the
world. It has eight sales formats -Zara, Pull and Bear, The IT Event Correlation and Analysis Magic Quadrant
Massimo Dutti, Bershka, Stradivarius, Oysho, Zara evaluates vendors’ ability to execute and their
Home and Uterqüe-, employs almost 80,000 people completeness of vision regarding their product’s
and has more than 4,200 stores in the most important capability to “consolidate, analyze and respond to
shopping districts of more than 400 cities in Europe, component-level IT infrastructure events, improve
the Americas, Asia and Africa. their event-to-incident/problem resolution process,
and achieve better alignment between events and
business-oriented IT services.”* The goals are, according
to Gartner, Inc., “to improve the mean time to isolate
and repair problems, and to prioritize IT support efforts
according to business process value.”*
Raul Cristian Aguirre, CEO and founder of Tango/04,
said: “For many years, Tango/04’s sole focus has been
to help IT Departments to achieve true alignment with
business objectives. We think this year’s Quadrant
has valued the association of events with potential
business impact, and so we are absolutely delighted.”
* Gartner, Inc., “Magic Quadrant for IT Event Correlation and
Analysis”, by David Williams and Debra Curtis, 29 July 2009
Dilbert
13

14. News
Tango/04 Announces Record Tango/04 presents its new
Results Once Again Portal with Dashboards and
Reports
2008 wasn’t the exception. Once again, Tango/04 announced
Record Financial Results. Overall global revenue growth
for the company was 25.91%, mostly boosted by the
extraordinary growth experienced in Europe. In France, the
revenue was incremented a significant 66.72% and in Spain,
the country where Tango/04’s headquarters is located, sales
revenue grew 190.58%.
Its high ROI and rapid deployment allowed the company to The new Tango/04 portal gathers the presentation interface
grow in spite of the current economic climate. of all the company’s monitoring solutions. It’s integrated by
Dashboards (the visualization component based on AJAX)
Tango/04 landed new premium customers, including the and Reports (the reporting management component).
world’s largest fashion retailer Inditex (Zara), GE Money,
Credibanco VISA, Danone, TNT Express Worldwide, Arcelor, With more functionalities than any other report portal on the
Lagardère Active, Yves Rocher, SG Private Banking, Luxottica, market, Reports is based on the Web, includes a subscription
and automated generation system, simplifies the access and
GE Money, Enterprise Bancorp, General Cable Corp, Danone,
filtering of information, uses the latest report generation
Credibanco VISA, Liberty, First Data Ibérica, and many others.
engine of Crystal Reports and has a solid and detailed
security and licensing system. Reports is easier to use and
scales much better than most of the comparable products.
New SmartConsole 7.5, more From now on, every Tango/04 product will use Reports for
report generation of all kinds.
speed for bigger challenges
Absolutely integrated with the rest of the solution,
Designed to support a huge number of components and Dashboards allows real-time visualization and control of
millions of daily events, SmartConsole 7.5 is the new all the relevant information of the company. From current
generation of the best business, security and technology or historic infrastructure data, to Key Performance and Risk
services monitoring console. Indicators (KPIs and KRIs), or complete business processes,
Dashboards simplifies the creation and access to all relevant
data affecting the company through a very attractive
In this new version, the speed of each process has
web interface. Dashboards are completely customizable,
increased radically, achieving improvements of up
navigable with no level limitation, have an advanced license
to a hundred to one in certain areas, thanks to a new system to protect data according to each user’s role, and
proprietary technology for events correlation in complex they rely on the Service Model and the analytic power of the
service models for each instance. Besides, the use of less monitoring solution, providing a predictive engine that allows
memory for the model implies more available resources anticipation of future problems: the Forecasting Engine.
for event storage.
Actions like creating, moving, deleting, renaming, etc. in the
business view model are almost instantaneous even if the Tango/04’s new company in
model has hundreds of thousands of components. For most
of the operations, the processing time is not influenced by Brazil
the number of elements, so the flow is continuous even when
dealing with big models. As a consequence, operations reach Tango/04 Computing Group has recently opened a new
a speed up to 4000% times faster than the previous version of company in São Paulo, reaffirming its commitment in Latin
the SmartConsole. And, among other improvements, corporate America. Among the current customers in the country, there
and processes views have been renewed with a library of more are companies such us: 3M, Merck, Boehringer, Castrol,
than 400 sets of high-definition icons that include support for Goodyear and Tyco; and governmental organizations such
people with color blindness. In addition to these enhancements, as Tribunal Regional do Trabalho da Segunda Region. The
migration from the previous version is automatic. perspectives for growth in the country are remarkable.
14

15. close to you About Tango/04
Tango/04 Computing Group is one of the leading developers of
monitoring software of Technology, Security/Compliance and
Tango/04 offers you different
Business Service Management (BSM).
communication channels so
that you are always up-to-
date with the latest trends in Tango/04 helps companies maintain the operating health of
monitoring and security. business processes, improve service levels, comply with security
audits, increase productivity and reduce operating costs aligning
their IT department with their business objectives. The group’s
unparalleled “1-2-3” monitoring approach provides in only one
single easy-to-use, real-time, multiplatform solution: 1) Control
of the whole technological infrastructure and applications,
2) Sustainable compliance and real-time security control, and
We invite you to discover Tango/04 eChannel, our new
online training and communication service, through which 3) Centralized management of business processes.
we will keep you informed about the latest news in IT and
introduce you to the latest technologies created by our The group operates throughout the world through its vast network
R&D department in Barcelona.
of Business Partners and has more than 2,000 customers, including
Through our Web seminars learn the views of experts companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA,
and high profile people in the industry and let our team Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, Cassa
of professionals answer all your questions. Every event is
di Compensazione e Garanzia (CC&G), Coca-Cola, Danone, DIA,
free and available in English.
Dolce & Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First
Visit www.tango04.com/events to find out about the Data, Fortis, GE Money, Gucci, Helvetia, Inditex, ING Nationale-
upcoming eChannels and our Learn How section.
Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE, Manpower,
Miele, Nestlé, Nike, Nissan, Pierre Fabre, Prada, Random House
Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional
Do Trabalho, Yves Rocher and Zurich, among others.
www.tango04.com
On our Web site, www.tango04.com, you will find all Alliances
the information you need about our solutions, including:
brochures, case studies, white papers, business IBM
meetings, press releases, and a lot more. • IBM Business Partner
• Advanced Level PartnerWorld for Developers member 1996
• IBM “All Star” Partner for product innovation 1997 - 2002
• Tango/04 products are IBM Value Added Approved in Europe
• Direct Technical Liaison with IBM iSeries labs in Rochester, MN, USA
Email and telephone • OS/400 Early Code Release program member
• Automatic Computing Initiative technical and marketing alliance for
self-managing systems
You can easily get in touch with Tango/04, to solve any Microsoft
doubt or question, by emailing us at info@tango04.net or • Member of Microsoft Developer Network
calling +1 800 304 6872 (USA & Canada) or +34 932 740 051 • Access to early Windows releases
(EMEA). We are more than happy to assist you. Red Hat Linux
• Red Hat Linux Partner
Agile Alliance
• Agile Alliance Corporate Member
Monitor Magazine
Read this edition, and previous editions, at
www.tango04.com/monitor
To find out more about our solutions/products, don’t hesitate to call us at
+1 800 304 6872
15

16. The latest trend in
monitoring strategies
All in one single easy-to-use solution
made possible by Tango/04
1
Technology
Manage your critical applications
in real-time
2
Security
Achieve audits in real-time and
in a sustained way
3Business
Visualize and improve your
company’s critical processes
Assure the availability of services Fulfill SOX, PCI, ISO, COBIT, central Increase your company’s business pro-
provided by your IT department and bank regulations and even the most cess efficiency beyond the IT depart-
reach a true alignment with business complex audits. Obtain accomplish- ment. Monitor your company’s activity
objectives. Improve your services con- ment reports of both your current by modeling critical processes and ser-
tinuously through a tool that provides and future requirements, automati- vices such as sales, logistic, production
more visibility and controls your tech- cally execute predefined actions and and retail managing through alerts,
nological infrastructure and critical ap- lower your operations risk through control dashboards and management
plications centralizing them in an easy control panels, real-time alerts and reports (KPI’s, KRI’s, predictive analysis
and agile way. forensic analysis. and performance) in real-time.
www.tango04.com/123
info@tango04.net USA & Canada: +1 800 304 6872
EMEA: +34 932 740 051