Victor – The climate that TP finds itself working in The reasons for developing connected care – money could be better spend and services could be closer to the people A brief history on connected care
Victor
Gemma Overview of the methodology
Gemma Value of using community researchers
Gemma
Victor Owton – in the 5% most deprived neighbourhoods in the country; more than 50% left school with no formal qualifications and 50% have health problems; 27% of working age residents have a long term condition; More than 10% have either never worked or are long term unemployed. The Connected Care service has been running for two years and is delivered by a social enterprise incorporated as a Community Interest Company. It includes – a navigator service, a debt and benefits advice service, support to OP to stay in their own homes for longer, supported housing for young people. The aim of service navigation is to improve the quality of life of individuals and the local community through: identifying and engaging with those individuals in greatest need of support, helping guide and support those individuals to find and use services in the community to address their needs. Over the last 18 months, the team of three navigators has worked with 1200 individuals, securing £750,000 in benefits for individuals They provide low level support to enable older people or people with disabilities to remain living independently in their own home ( Securing Access to Independent Living Services - SAILS ) . This includes a call back scheme, social events, a daily meals delivery services, practical support such as gardening, emotional and social support, routine heath checks and advice on staying independent The service includes a handyman service delivered by local people taken on with the help of the Future Job Fund The service also include a Supported Living Project for young people consisting of eight one bed flats and a youth centre The Time bank service utilising the skills of local residents and co-ordinates volunteering between local people A Benefits and Welfare Advice service
Victor To date we have undertaken Connected Care projects undertaken in 14 localities The model has been successfully adapted to focus on specific communities of interest (e.g. the Gypsy, Roma Traveller community, unpaid family carers and parents/families) as well as ‘whole communities’ and we are now beginning to work with clinical commissioning groups 210 community researchers recruited and trained across the country they have engaged with just under 10,000 individuals across a population of 150,000 140 of these are now members of our national Community leadership network providing ongoing training and networking opportunities Over half of the community researchers have gone onto new education, training or employment opportunities as a result of their involvement with Turning Point. The impact of our work includes: New community-led social enterprises set up delivering low level preventative social care services in Hartlepool and Bolton delivering low-cost high value services New forms of social action: community researchers have gone onto to set up their own charities and community groups e.g. one CR has set up art groups for people with MH problems, luncheon clubs for older people, support groups for carers, a community café, time banks New social capital – our methodology expands the pool of people active in the local community New integrated service models have been developed e.g. In Warrington Connected Care has led to the re-design of Neighbourhood and Communities services, development of an integrated hospital discharge team and establishment of information sharing exchange between GPs and mental health services, In Suffolk local frontline staff from different sectors have worked together to develop a jointly run high street information point and drop-in an shop front for community health and social care services, In Hammersmith and Fulham local people have inputted into the design of a new polyclinic, job roles for frontline staff working in health and housing have been ‘broadened’ so that staff are working across health, housing and social care Connected Care has enabling existing services to connect better to the community e.g. the infant mortality team in east Lancashire is now engaging with the GRT community – an issues where this is a major problem. A key outcome that commissioners are clearly interested in is better use of resources: Cost benefit analysis undertaken by LSE indicates that community led service delivery can produce savings of £4 for every £1 invested – rising to £14 if improvement in quality of life are taken into account. This is because more accessible services which gets things right first time are more efficient. We undertook a desktop review of the cost and benefits of different models integration. The evidence shows that integration is not only better for the service users but leads to big costs efficiencies . In particular early intervention and prevention can realise significant financial benefits.
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