Lenders One News - Q1 2009

300 West Wieuca Road Building One Suite 300 Atlanta GA 30342 678-781-7200 Fax 678-781-7239 www.williammills.com

CONTACTS:
Charlyne H. McWilliams/Megan Ard
Media Contacts for Lenders One
301.933.5567/678.781.7223

The Wizard of Oz Campaign Gains Momentum With Lenders One Members
Cooperative leverages film’s popularity to benefit independent mortgage bankers

ST. LOUIS, March 31, 2009 – The members of Lenders One Mortgage Cooperative, a national
alliance of mortgage bankers, has launched a national promotional campaign featuring video,
still images and audio from the film The Wizard of Oz, through a license agreement with Warner
Bros. Consumer Products. Lenders One’s innovative campaign coincides with this year’s 70th
anniversary celebration of The Wizard of Oz.

Last November Lenders One announced the license agreement, which it obtained for the
advertising and marketing purposes of its members. The cooperative is now leveraging a variety
of print, broadcast, Web and other materials to build continuous, consistent messaging and
extend the reach of each member in its respective community.

“The Wizard of Oz is a timeless, familiar film that resonates in the hearts of all ages,” said Scott
Stern, Lenders One CEO. “Our members are using these iconic phrases and images to illustrate
in their communities the soundness of their lending and the availability of viable mortgage
products. The campaign is enabling them to build a new customer base while reconnecting with
existing core borrowers.”

For the campaign, which is titled The Brains, the Courage and the Heart to Make Your Dreams
Come True, Lenders One members can develop customizable flyers, direct mail materials and
print ads as well as Web site splash pages and online banner ads. Additionally, they have
access to sound bites and video to create 30- or 60-second TV commercials and two 30-second
radio spots. Lenders One also has made available templates for designing counter cards, table
tents, coffee mugs and even 5-foot lobby displays.

Larry Bell, vice president and mortgage loan manager for Bank of Idaho, explained, “The
materials are easily tailored to fit our needs, and the support staff at Lenders One has been
great to work with in training our employees. This campaign has positioned the quality of our

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The Wizard of Oz Campaign Gains Momentum With Lenders One Members – P/2

marketing efforts above the national lenders and has given the spirits of our employees a boost
as they feel we are investing in their future.”

To ensure that each member can maximize on these opportunities, Lenders One named Ann
Eberlin Patton as creative director and Stephanie Huth as brand manager to coordinate all
efforts on The Wizard of Oz campaign. Patton’s background in marketing and public relations
includes development of business-to-business advertising and direct mail campaigns, as well as
graphic design, project administration and vendor management. With 15 years in marketing and
advertising, Huth gained much of her experience through reaching out to field partners,
franchisees and member companies to extend corporate branding through all distribution levels.

Huth explained, “Our members have not been given marketing and advertising tools – they have
been given a campaign. Lenders One is guiding the development of 30-, 60- and 90-day
marketing plans for each member, essentially serving as a marketing support team. Our goal is
to not just provide members the tools to market, but to help these independent mortgage
bankers seed their own marketing plan that can evolve into a long-term branding strategy.”

Lenders One plans on The Brains, the Courage and the Heart to Make Your Dreams Come
True to be a living campaign. The cooperative expects to roll out various community programs,
such as movie nights, and other related activities throughout the year based on feedback from
members.

About Lenders One Mortgage Cooperative
Lenders One is a national alliance of mortgage bankers which was established in 2000 and is
based in St. Louis. With more than 140 members originating $40 billion in mortgage loans
annually, the Lenders One alliance ranks as the ninth largest mortgage originator in the U.S.
Lenders One leverages its aggregate buying power and preferred-investor relationships to
negotiate better lending terms and provide premium business services at reduced costs. Its
mortgage productivity system additionally allows members to close more loans, satisfy
continuing education requirements and market themselves more powerfully. For more
information about membership, contact Tim Stern 866.728.5678 or visit www.lendersone.com.

About Warner Bros. Consumer Products
Warner Bros. Consumer Products, a Warner Bros. Entertainment Company, is one of the leading
licensing and retail merchandising organizations in the world.

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THE WIZARD OF OZ and all related characters and elements are trademarks of and © Turner Entertainment Co.
(s08)


CONTACTS:
301.933.5567/678.781.7223

Lenders One Adds to List of Preferred Vendors
Chase Paymentech, Sam Black Consulting available to cooperative members

ST. LOUIS, March 17, 2009 – Lenders One Mortgage Cooperative, a national alliance of mortgage
bankers, has introduced two new preferred vendor relationships to its members – Chase
Paymentech, a provider of payment processing methods; and Sam Black Consulting Services, a
firm that helps companies with the successful recruitment, training, management and assessment
of their employees.

“As technology evolves and the mortgage market changes, our members need more specialized
programs to help them change as well,” Luke Pille, Lenders One director of national programs,
explained. “It is our responsibility to offer members a variety of resources from which they can
benefit. This means aligning them with vendors that provide exemplary customer satisfaction and
that allow for the growth and implementation of business strategies that fit them and their market.

“Our expanding list of preferred vendors enables members to remain competitive with larger
lending institutions by creating access to lower pricing for premier products and services.”

Lenders One was experiencing increased demand from members to provide their borrowers with
the option of credit card processing for mortgage fees, and as a result partnered with Chase
Paymentech. The company’s proprietary platforms provide access to a wide array of payment
methods, from credit and debit cards to prepaid cards and electronic check processing. Chase
Paymentech will provide cooperative members with 24/7 service and technical support to the
systems, which are flexible enough to meet the needs of all Lenders One members.

Todd Spear, general manager and vice president at Chase Paymentech, said, “Consumers
demand more choice, and by joining with Lenders One we can provide cooperative members the
ability to offer a wide variety of secure electronic payment methods to their borrowers. We are
honored to be a partner with Lenders One and to provide their cooperative members the service
they deserve.”
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Lenders One Adds to List of Preferred Vendors – P/2

Sam Black Consulting, which previously has provided sales training and coaching services to the
cooperative’s regional managers, is another new Lenders One preferred partner. With more than
36 years experience in sales and customer service – 18 of those spent in consulting – Sam Black,
the company’s founder, will be available to assist all members with employee assessment tools,
sales skills training for loan officers, process and customer service training for back office and
telesales coaching and monitoring as well as on-site assessment of call center facilities.

“Although I work with a number of large corporate sales and service teams, I thrive on helping
entrepreneurial companies, such as the members of Lenders One, build the same sales and
service teams they need to be successful and grow their business,” Black said. Results from her
client training projects average a five to 20 percent increase in sales or service performance.

Pille concluded, “Partnerships with Chase Paymentech and Sam Black enhance the opportunities
for Lenders One members to maximize their growth, day-to-day efficiencies and profitability, which
in turn also helps to ensure their long-term viability in today’s competitive mortgage lending
environment.”

Lenders One is a national alliance of mortgage bankers which was established in 2000 and is based in St.
Louis. With more than 135 members originating $40 billion in mortgage loans annually, the Lenders One
alliance ranks as the ninth largest mortgage originator in the U.S. Lenders One leverages its aggregate
buying power and preferred-investor relationships to negotiate better lending terms and provide premium
business services at reduced costs. Its mortgage productivity system additionally allows members to close
more loans, satisfy continuing education requirements and market themselves more powerfully. For more

About Chase Paymentech Solutions LLC
Chase Paymentech, a business unit of JPMorgan Chase, is a global leader in payment processing and
merchant acquiring, capable of authorizing transactions in over 130 currencies. The company’s proprietary
platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid
stored value cards and electronic check processing. Offering secure payment solutions, improving cash-flow
management, mitigating risk and accelerating funding – Chase Paymentech’s consultative approach helps
today’s small and emerging businesses become tomorrow’s industry leaders. On the Internet or at the point
of sale, Chase Paymentech’s unique combination of outstanding service, innovative solutions and financial
strength offers solid benefits to companies both large and small. More information can be found at
www.chasepaymentech.com.

About Sam Black Consulting Services
Sam Black, who began her own business in 1991, provides a wide range of services including sales
management and sales training, telesales and customer service call center training, and skills assessments
to hire and develop these teams. Her clients are local, national and international, and range from the banking
and mortgage industries to credit card, insurance and automotive companies. She serves large corporations
as part of the training group when demand requires an extra learning design or training delivery resource,
and works with smaller companies as an in-house sales manager or trainer to prepare them to fill that
position. For more information visit www.samblack.com or call 314.567.3764.

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CONTACTS:
301.933.5567/678.781.7223

Lenders One, Mortgage Builder Partner for End-to-End Loan Origination
Cooperative members gain efficiency, paperless functionality

ST. LOUIS, Feb. 25, 2009 – Lenders One Mortgage Cooperative, a national alliance of mortgage
bankers, has teamed with Mortgage Builder Software Inc., a Southfield, Mich.-based provider of
loan origination software for the mortgage industry, to offer end-to-end loan functionality for
Lenders One members. The partnership will give cooperative members increased productivity and
reduced costs by eliminating manual processes as well as having online accessibility to real-time
data.

“It is important that Lenders One can provide a comprehensive suite of mortgage products to its
members that will satisfy their individual needs and ensure added efficiencies, continued growth
and success in their communities,” said Luke Pille, Lenders One director of national programs.
“Mortgage Builder best supports our diversity of lenders in offering compatibility with both retail and
wholesale production. The company’s ‘everything’s included’ approach offers electronic document
management and compliant closing document generation at no extra charge, so Lenders One
members can opt to pass the savings onto their borrowers and gain a competitive advantage in
their markets.”

Mortgage Builder’s system functionality includes prequalification tools, processing, underwriting,
closing, interim servicing, document tracking, secondary marketing, document imaging and more.
Lenders One members using Mortgage Builder Software have accessibility to more than 60
interfaces to most third party vendors for services such as flood, title, compliance and mortgage
insurance. Mortgage Builder also provides multi-level security and audit controls for online viewing
and editing of loan documents, as well as efficient, real-time pipeline management.

“Mortgage Builder’s total loan origination solution encourages unlimited growth and flexibility for
lenders because of its scalable, configurable architecture,” said Keven Smith, Mortgage Builder
president and CEO. “Partnering with Lenders One allows its membership to ultimately be more
profitable with the improved efficiencies and lowered costs available through our end-to-end
technology capabilities.”
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Lenders One, Mortgage Builder Partner for End-to-End Loan Origination – P/2

Joe Lindau, director of secondary marketing for Howard Hanna Mortgage, a Lenders One member
and eight-year Mortgage Builder customer, explained, “Mortgage Builder not only knows software
systems, but they also know the mortgage banking business and understand the needs and
concerns of lenders. Their employees want to help their customers – they guided our company
through improvements that we had yet to explore.”

Pille added, “Mortgage Builder has the flexibility to tailor its system to match the way each of our
lenders does business. Lenders One members have the opportunity to build their product offering,
increase their ROI and maintain the superior service for which they are known.”

Mortgage Builder will be one of the preferred vendors available to provide any further information
at the Lenders One Winter Conference in Coronado, Calif., March 2-4.

mortgage productivity system additionally allows members to close more loans, satisfy continuing
education requirements and market themselves more powerfully. For more information about
membership, contact Tim Stern 866.728.5678 or visit www.lendersone.com.

About Mortgage Builder Software Inc.
Headquartered in Southfield, Mich., Mortgage Builder Software Inc. has been providing industry-
leading loan origination software (LOS) to mortgage banks, community banks, credit unions and
financial institutions for more than 11 years. An innovator since its earliest days, Mortgage Builder
was the first LOS to provide its full capabilities in Application Service Provider (ASP) form, as
Software as a Service (SaaS) and in the traditional licensed, server-based configuration, providing
complete flexibility to suit all clients’ business models. Mortgage Builder is an end-to-end lending
solution for both retail and wholesale mortgage production channels, delivering prequalification
tools, processing, underwriting, closing, post-closing, final document tracking, secondary
marketing, warehousing, delivery, interim servicing and construction loan tracking. Electronic
document management and compliant loan documents are included at no additional cost to
lenders along with many other features that bring new levels of efficiencies and cost savings to
clients. Third party originator Web portals and consumer-facing Web tools are also available,
enhancing flexibility. Mortgage Builder maintains the highest customer retention rate in the
industry, as well as the highest implementation success rate. The company was named by
Mortgage Technology Magazine as one of the industry’s Top 50 Service Providers in both 2007
and 2008, was a finalist for Mortgage Technology’s prestigious 2007 Help Desk Award, and was
the winner of the 2008/2009 Help Desk Award, recognizing outstanding customer service and the
industry’s best technical support. For more information, visit www.mortgagebuilder.com.

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CONTACTS:
301.933.5567/678.781.7223

Lenders One Reflects on Year of Unprecedented Change, Record Cooperative Growth
Memberships grows, investor relations enhanced

ST. LOUIS, Feb. 17, 2009 – Lenders One Mortgage Cooperative, a national alliance of
mortgage bankers, announced that it achieved several milestones in 2008, including reaching
record levels in membership growth, total loan originations and settlement service orders.

“In 2008, the industry experienced some monumental shakeups, including the total elimination
of the nonprime and Alt-A origination channels, a permanent change to the government
sponsored enterprises, unprecedented repurchase issues, devastating company closings and
major margin compressions,” said Scott Stern, CEO of Lenders One. “But in contrast to those
events, Lenders One [and its members] were able to capitalize on the opportunities that were
available to remain competitive and successful. We are an interconnected family of gifted
entrepreneurs who have achieved something truly great by working together.”

Lenders One, already the country’s leading alliance of mortgage bankers, added 42 new
members to its roster in 2008. The cooperative’s goal was to increase membership by 30
mortgage bankers last year, and that goal was met and exceeded to reach a new annual growth
record. In total, Lenders One experienced a more than 40 percent membership growth in 2008.

The cooperative also reported a record volume of total loan deliveries to its group of preferred
investors. These relationships result in more favorable dividend pricing, priority service and
additional benefits for members, providing them access to resources they would not have
outside of the cooperative. According to Stern, “Our preferred investors are critical to the
success of Lenders One and the positive impact that individual members can have on their
communities.”

Lenders One’s National Programs Department also managed record volumes for mortgage
specific products, such as credit reports, flood letters, appraisals, live pricing systems and
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Lenders One Reflects on Year of Unprecedented Change, Record Cooperative Growth – P/2

software for loan origination and fraud detection. This group expanded the cooperative’s
preferred vendor relationships to include an online marketing services company, an additional
document preparation provider and a rewards point service for borrowers, to name a few. These
new partnerships reduce expenses and increase productivity while heightening members’
competitive advantage in their respective markets.

Stern concluded, “While 2009 will undoubtedly be a difficult year, we know that we will succeed
because of our relationships with the best mortgage bankers in the U.S. and the combined
strength of these individuals.”


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CONTACTS:
301.933.5567/678.781.7223

Lenders One, StreetLinks Enter New Partnership
Members provided accurate appraisals, compliance expertise

ST. LOUIS, Feb. 10, 2009 – Lenders One Mortgage Cooperative, a national alliance of
mortgage bankers, has enlisted StreetLinks National Appraisal Services to provide its members
with appraisal services and compliance expertise. As Lenders One’s newest preferred vendor
partner, StreetLinks is a national appraisal management company that offers comprehensive
valuation solutions to mortgage lenders and other origination firms.

“As the mortgage industry and the demand for different loan products have evolved over the last
year, so has the appraisal process,” said Luke Pille, director of national programs at Lenders
One. “Our members have expressed an interest in keeping up with changing regulatory
guidelines, particularly with the Home Valuation Code of Conduct (HVCC) that will now take
effect on May 1, 2009. It was our responsibility to find an experienced compliance partner to
provide our members with complete assurance throughout the collateral valuation process.”

StreetLinks is unlike traditional appraisal management companies (AMCs) in that it hand
reviews each appraisal to ensure accuracy and validity. Additionally, Lenders One members will
benefit from faster loan approvals and superior loan performance as every appraisal is
underwritten to specific lender and investor guidelines as well as meets Uniform Standards of
Professional Appraisal Practice (USPAP) requirements. And all appraisals are backed by a 100
percent loss warranty, meaning that if a lender suffers a loss related to a proven defect in a
valuation, StreetLinks will cover that loss entirely.

“Our diverse leadership is comprised of veteran lending and appraisal professionals, so
StreetLinks understands the customer aspect of the appraisal process and has developed its
platform around the very needs of mortgage bankers and brokers,” explained Steve Haslam,
StreetLinks CEO. “Partnering with Lenders One allows us to supply lenders across the country

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Lenders One, StreetLinks Enter New Partnership – P/2

with the most comprehensive, reliable valuation solutions that empower origination personnel to
better communicate with customers and help restore confidence in the appraisal process.”

Lenders One members will receive confirmation that each appraisal assignment is fulfilled with
true appraiser independence and impartiality. In coordination with new HVCC guidelines
StreetLinks supports its appraisals with a Certificate of Non-Influence & HVCC Compliance.
Members also have access to StreetLinks’ own fraud prevention tool, ValueVault™, which
allows lenders and investors to instantly access the original appraisal to verify authenticity and
integrity via a secured online repository where a PDF of the original appraisal is permanently
archived.

Pille continued, “StreetLinks enables our members to have up-to-date, 24/7 live tracking of
appraisals, and can provide a trusted subject matter expert to assist them with any valuation-
related questions. This partnership extends the cost savings and tangible benefits offered to
Lenders One members.”

StreetLinks will be one of the preferred vendors available to provide any further information at
the Lenders One Winter Conference in Coronado, Calif., March 2-4.


About StreetLinks
StreetLinks National Appraisal Services is a real estate appraisal procurement and
management company that provides nationwide real estate valuation services to lenders and
other mortgage origination firms. The company specializes in providing comprehensive
valuation solutions that provide its clients the ability to engage StreetLinks for all real estate
appraisal-related procurement, management, accounting, tracking and reporting functions.
StreetLinks operates under a “non-influence” methodology which maintains the anonymity of the
appraiser from the originating firm, providing StreetLinks clients the assurance of compliance
with existing and proposed regulation/legislation surrounding the collateral valuation process as
well as promoting enhanced portfolio performance as a result of appraiser independence and
impartiality. Additional information is available at www.streetlinks.com or calling 800.778.4788.

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CONTACTS:
301.933.5567/678.781.7223

Lenders One Member Reaches New Level in Charitable Giving
Mortgage Research Center raises more than $100,000 for local United Way

ST. LOUIS, Jan. 27, 2009 – No matter what the headlines might say about the mortgage
industry, one member of Lenders One Mortgage Cooperative, a national alliance of mortgage
bankers, not only grew its business in 2008 but also increased its charitable giving for the year.
Columbia, Mo.-based Mortgage Research Center (MRC), a company that specializes in
government-backed financing, raised $100,000 for its local United Way. This is in addition to the
company’s annual donations to a variety of military causes.

“MRC has always been a charitable company, with our primary focus on supporting multiple
military organizations,” said Nate Long, MRC’s CEO. “This year, however, we wanted to
concentrate on our immediate community and see our money at work; partnering with the Heart
of Missouri United Way made perfect sense. Not once has MRC set goals or standards for
corporate giving, but when there is a need, we see an opportunity to let our employees
respond.”

After just a few hours of announcing MRC’s decision to help Heart of Missouri United Way,
employees already had pledged approximately $30,000. The total donations for the year
exceeded $47,000, of which the company matched to reach $100,000.

“The success of this fundraising reflects the character of our employees,” Long continued. “We
held no special events or projects – the money came straight from their donations. It is just a
great feeling when you have something to give to someone else who is in need.”

While VA lending is part of MRC’s business, caring for military families goes beyond just getting
them in a home. In addition to the company’s United Way giving, other funds were donated to
the Paralyzed Veterans of America, an organization that works to maximize the quality of life of
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Lenders One Member Reaches New Level in Charitable Giving – P/2

those with spinal cord injury or dysfunction, and to the National Coalition for Homeless
Veterans, a nonprofit devoted to end homelessness for those who have returned from war.

MRC giving did not stop there for military related causes. The company also rewards five
$1,500 scholarships to college students every semester. Students who serve in the military or
are children of those who have served are eligible to apply. The recipients are selected based
on their responses to a series of essay questions. MRC had more than 1,200 applicants this
past semester.

“With so much of the media focusing on the challenges and failures of the mortgage industry, it
is refreshing to hear a story that is filled with success and selflessness,” said Scott Stern, CEO
of Lenders One. “And this is just one out of many in the industry. MRC is one of our newest
members, and Lenders One is eager to assist the company in growing its presence as FHA and
VA demand continues to grow.”


About Mortgage Research Center
Mortgage Research Center is based in Columbia, Mo., with other branches operating
throughout the country. The company specializes in government financing and providing
alternative solutions to subprime lending; more than 95 percent of its total volume is either FHA
or VA loans. MRC is licensed in all 50 states, and is approved through the Department of
Housing and Urban Development as well as the Department of Veteran Affairs for FHA and VA
lending. MRC was also a 2007 Inc. 500 Award recipient for being ranked as one the fastest
growing privately held companies. Visit www.mortgageresearchcenter.com for more information.
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CONTACTS:
301.933.5567/678.781.7223

Lenders One, DocMagic Partner for Mortgage Loan Fulfillment
Cooperative members receive preferred pricing for initial disclosures, closing documents

ST. LOUIS, Jan. 5, 2009 – Lenders One Mortgage Cooperative, a national alliance of mortgage
bankers, has developed a partnership with Document Systems Inc. (DSI) to provide cooperative
members with preferred pricing of DocMagic’s fully compliant initial disclosures and closing
documents. DocMagic seamlessly integrates with all leading loan origination software systems
to provide lenders with error-free mortgage documents and the latest document delivery
options.

“DocMagic solutions can be implemented with ease and have the flexibility to be used in a
variety of business models for lenders of all sizes,” said Scott Stern, CEO of Lenders One. “Our
members will improve customer service and their competitive advantage in the marketplace with
the quality and innovation of products provided from this relationship.”

DSI joins Lenders One’s host of preferred vendor relationships, including other document
preparation providers. The cooperative saw great opportunity in partnering with DSI to help
members streamline processes with e-disclosures and closing documents reviewed by in-house
compliance experts. Stern added, “The ability to print and send closing documents, via e-mail or
to another location for pick-up, is a huge cost saving for our members. Additionally lenders can
instantly send borrowers fully compliant initial disclosures at point of sale. “

“DSI is very excited to become a part of the Lenders One family of banks and vendors. We take
pride in our more than 20-year proven track record of reducing operational costs and
maximizing profits,” said Steve Ribultan, sales manager for Document Systems Inc. “Using our
services gives lenders the ability to generate fully compliant and accurate documents and
disclosures the first time, every time.”

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Lenders One, DocMagic Partner for Mortgage Loan Fulfillment – P/2

Stern continued, “Teaming with DocMagic is just one example of why Lenders One members
continue to succeed in today’s market. Given the tools to enhance their product and service
offerings, our membership can grow their portfolio and distinguish their business with lasting
presence in their communities.“


About Document Systems Inc./DocMagic
Founded in 1988, Document Systems Inc. is a mortgage technology company that develops
software and Web based systems for the production and delivery of compliant loan document
packages. It’s flagship product, DocMagic, has turned the company into a phenomenon and the
largest document company in the U.S. For more information on DSI, contact Steve Ribultan at
steve@docmagic.com or visit the company’s Web site at www.docmagic.com.

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Lenders One News - Q1 2009

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