4. Section 1: The Future of Customer Communication Section 3: Productivity & Application Section 2: Blogs. Twitter. Facebook

5. The Pact

6. Did You Know?

9. Consumers are changing People

10. Customers are people first.

11. Community Engagement Attention 

13. It doesn’t judge. Or matter.

14. The networked world. 24.7

16. 3,000,000,000

17. 4,500,000,000

18. 91%

19. 48%

21. Borders no longer exist

22. Language is Secondary

23. “ It’s easy to imagine a not-too-distant future in which automatic translation will allow two people in the world to message one another in real time, each experiencing the chat in his or her tongue.” -Vint Cerf VP of Google

24. 1.5 Billion People have Internet Access 300 Million have Home Access

25. 47% spend five or more hours a week online

26. 23% spend ten or more hours a week online

28. The online technologies and practices that people use to share opinions, insights, experiences, and perspectives with each other.

38. Silence is not an option.

39. Universal McCann, Wave3

42. Silence is not an option.

43. How do we utilize the future?

48. Farmers are using social media to set the record straight on agri-issues

49. Customers are people first.

50. Steps To Building Online Relationships