1. KWABLAH K. GORDON
Ypsilanti, MI 48198 ⦁ 734-717-4244 ⦁ kumanomics@gmail.com
EXECUTIVE SALES & OPERATIONS MANAGER
Highly motivated, results-oriented, and dynamic professional with more than 15 years of comprehensive
experience enhancing operations through excellence in administrative support, planning, and supervision.
Recognized for exceptional communication skills and hands-on, personable style of leadership as well as a fearless
approach to problem solving. Analytical and detail-driven with an aptitude for identifying roadblocks to optimized
outcomes and opportunities for improvement. Demonstrates passion for constant growth – personally,
professionally, and of motivated, high-functioning teams with constant emphasis on achieving all goals and long-
term organizational objectives.
AREAS OF STRENGTH AND EXPERTISE
⦁ Business Development ⦁ Strategic Planning ⦁ Operations Management
⦁ Sales Leadership ⦁ Cross-Functional Collaboration ⦁ Training & Development
⦁ Food Service Management ⦁ Financial Management ⦁ Customer Service
⦁ Relationship Development ⦁ Recruitment & Procurement ⦁ Problem Solving
EDUCATION AND TRAINING
Post-Bacc Teaching Certification, Secondary Social Studies & History, Eastern Michigan University, 2016
Associate of Science, Secondary Education, Washtenaw Community College, 2009
Bachelor of Science, Food Service Management, Johnson & Wales University, 1994
AssociateofScience,Culinary Arts, Johnson & Wales University,1994
PROFESSIONAL EXPERIENCE
Papa John’s Pizza, NC & SC 2001 – 2007
General Manager& AssistantTrainingManager
 Developed and launched local marketing strategy successful in increasing transaction and overall sales
volume, securing 30% goal YOY for a 4-year period.
 Implemented and enforced standardized administrative systems for preventative maintenance such as
secret shopper and quality tours able to drive increase in store quality scores by 15 points.
 Gained and utilized knowledge of computer applications to complete administrative duties.
 Analyzed and communicated results of P&L, in-house systems, facilities scores, and inventory systems.
 Achieved increased efficiency of entire team with emphasis on developing individual skills and strengths,
maximizing team performance, income potential, and store profit.
 Consistently delivered improvements to performance and customer satisfaction, leveraging analysis of
ticket times and sales/service cycles to evaluate overall team performance and implement improvements.
BW Sports, Inc., Denver, CO 1999 – 2001
General Manager
Perkin’s Family Restaurants, Denver, CO 1999
Guest Services Manager
 Successfully ensured 100% guest satisfaction and loyal client base through effective control of quality
products and services as well as emphasis on building guest relations.
 Analyzed and communicated results of P&L, in-house systems, facilities scores, and inventory systems.
 Consistently delivered improvements to performance and customer satisfaction, leveraging analysis of
ticket times and sales/service cycles to evaluate overall team performance and implement improvements.

2. KWABLAH K. GORDON Resume, Page 2
PRIOR EXPERIENCE
Brown Palace Hotel, Denver, CO 1998 – 1999
Cook II
Daytona AleHouse, Daytona Beach, FL 1998
Prep Cook
Carrabba’s Italian Grill, Daytona Beach, FL 1996 – 1998
Prep Cook & LineCook
Adams Mark Hotel, Daytona Beach, FL 1995 – 1996
Executive Steward
Columbia Restaurant, Daytona Beach, FL 1995
LineCook
Lil Ceasar’s Pizza, Bessemer, AL 1994 – 1995
AssistantManager