Kristine Shanks has over 10 years of experience in healthcare and has held various roles including implementation, account management, and supervision. She currently works as a supervisor for an implementation and support team providing assistance to healthcare markets. She is proficient in various systems like Athena EMR, Salesforce, and uses strong communication and organizational skills to manage multiple tasks. Previously she was an account manager assisting vendors and an IT business analyst managing implementations between payers and healthcare systems.

1. Kristine S. Shanks
1105 Windtree Ct. • Mount Juliet, TN 37122 • (615) 939-3189
Kristine.Shanks70@gmail.com
Summary of skills
• 10 years healthcare industry experience
• Account management, Implementation and supervisory experience.
• Proficient use of Microsoft office applications, Athena EMR, Salesforce, support ticketing
systems.
• Very strong communication, interpersonal, organizational, and leadership skills
• Perform tasks and responsibilities independently of direct supervision
• Exceptional versatility with the ability to manage multiple tasks in a fast paced environment
Professional Experience
10/14- Current Community Health Systems (Physician Practice Support)
Supervisor: 01/2015- Current: Implementation and support: Athena Collector
As a supervisor it is my responsibility to attend to the daily issues that arise in a support
environment, and build a strong team that is capable of providing professional, quality
support to our markets.
• Staffing and management for implementation team.
• Address day to day support issues and escalations.
• Act as liaison between all CHS teams to ensure the highest level of service is
provided to our markets.
• Provide back up for all implementation reps during times of high volume or
short staffing.
• QA information entered by implementation team in the Athena EMR.
• Assist with coordinating larger market implementations.
• Provide daily and monthly productivity reporting to senior management.
• Create training documentation and provide continuing education for team.
• Work to maintain positive team morale and foster an office environment that
encourages team work, communication, professional growth and success.
Implementation and support analyst: 10/2014-1/2015
• Provide daily implementation division support
• Update provider enrollment status in Athena EMR.
• Maintain current provider information in the Athena EMR as requested.
• Build clinic and provider information structure in the Athena EMR for new
acquisitions
03/11-6/14 Change Healthcare (FKA Emdeon), Nashville, TN

2. Channel Partner Account Manager
As an Emdeon account Manager my primary responsibility was establishing and fostering a
relationship with each vendor, working to grow their business and in turn strengthen their
business relationship with Emdeon.
• Build and maintain relationship with Emdeon Vendors.
• Analyze Vendor business Structure in order to suggest Emdeon products and marketing that
would best benefit the vendor and facilitate growth.
• Support and escalation of vendor reported issues.
• Monitor and monthly reporting of vendor claim volume and rejections.
• Work in cooperation with Channel Partner sales to facilitate contracting opportunities,
vendor growth and revenue.
8/06-3/11
IT Business Analyst
Lead Business Analyst for Payer Implementations
In this role it was my responsibility to coordinate the IT aspect of the payer implementation
projects from contracting to production and ensure a successful go live release to the
production environment.
• Project manage IT portion of the implementation for payers new to Emdeon and payer
COMM conversions, editing and reporting requests supported on UNIX based OKC system.
• Provide IT support for the payer contact implementation representatives during the payer
implementation process. This included creating logic and testing scripts for comm methods,
reporting and payer specific editing.
• Support for IT system enhancement requests.
7/05-8/06
Payer Contact Rep, Enrollment
• Contact insurance companies throughout the United States to verify provider
• enrollment for claims and ERA
• Update Emdeons various payer/provider systems to insure proper claim payment.
8/95 - 7/05 SunTrust bank, Nashville, TN
• Collateral Release - Mortgage Clerk
• Small Business Banking, Commercial Loan Closing Specialist
• Consumer Credit Loan Department, Consumer Loan Closing Specialist
• Mortgage Loan Processor
Education
Nashville Community College
• Medical Coding / CPT & ICD Career Certificate. (3.57 GPA)
• Medical Transcription Career Certificate course studies. (3.56 GPA)

3. Skills
• Athena EMR
• Salesforce
• Remedy Ticketing System
• Microsoft Office
• UNIX
References& Transcripts Furnished Upon Request