1. Kristen Kallas
8305 52nd Street Court West, Tacoma, WA 98467 Cell: 3602508295
Luckykallas21@gmail.com
Professional Summary
Call Center Representative versed in customer support in high call volume
environments. Superior computer skills and telephone etiquette. Motivated customer
service specialist with over 6 years retail experience in a fast-paced, team-based
environment. Excellent communicator with 4 years in a demanding call center
environment as a Customer Service Representative. Customer service professional
seeking a management role. Skilled in training staff and establishing rapport with
clients. Self-motivated with exceptional communication and computer capabilities.
Friendly Sales Associate adept at working in diverse retail and customer service
environments.
Skills
Creative problem solver Exceptional communication
skills MS Windows proficient Strong client relations
Training development aptitude Proficient in cash
management Strategic sales knowledge Multi-line
phone talent
Work History
Customer service Representative, 10/2007 to 05/2009
Walt Cox – 4812 Lacey Blvd SE Lacey WA 98503 10/2007 to 05/2009
• nswered an average of calls per day by addressing customer inquiries, solving
problems and providing new product information. Communicated with vendors
regarding back order availability, future inventoryEarned management trust by
serving as key holder, responsibly opening and closing store. and special orders.
Politely assisted customers in person and via telephone. Provided an elevated
customer experience to generate a loyal clientèle.
• Earned management trust by serving as key holder, responsibly opening and closing
store.
care giver , 05/2009 to 06/2010
Kokua – 1226 Carpenter Rd SE Lacey, WA 98503
I would with the every day living for the disabled. I was assigned to help manage every
day life, and fulfill what they need to have a normal life.
caregiver , 06/2010 to 06/2011
Citizen Access Residential Resources – 415 Harrison Ave NW Olympia, WA 98502
n the position I would help the client to achieve the best life as possible. I was working
with special needs registrar offenders. The goal was to make the client live the normal
life as possible.

2. caregiver, 10/2011 to 11/2012
Life Force – 8413 Old Hwy 99 SE, Olympia, WA 98501
n the position I would help the client to achieve the best life as possible. I was working
with special needs registrar offenders. The goal was to make the client live the normal
life as possible.
Customer service Representative, 01/2012 to 01/2014
Xerox Corporation – 535 Commerce Pl Dr NE, Lacey, WA 98516
Answered an average of calls per day by addressing customer inquiries, solving
problems and providing new product information. Described product to customers and
accurately explained details and care of merchandise. 05/2009 to 06/2010 Provided an
elevated customer experience to generate a loyal clientèle. Answered product questions
with up-to-date knowledge of sales and store promotions. Effectively communicated
with and supported sales, marketing and administrative teams on a daily basis.
Sales , 01/2013 to 10/2015
Comcast – 1323 34th ave E fife WA 98424
Answered an average of calls per day by addressing customer inquiries, solving
problems and providing new product information. Successfully acquired an average of
new customers per month, generating a growth in revenue. Provided an elevated
customer experience to generate a loyal clientèle. Answered product questions with up-
to-date knowledge of sales and store promotions. Effectively communicated with and
supported sales, marketing and administrative teams on a daily basis.
customer service Representative, 10/2015 to 10/2016
Xerox Corporation – 3600 S 344th St #210,Federal Way, WA 98001
Answered an average of calls per day by addressing customer inquiries, solving
problems and providing new product information. Described product to customers and
accurately explained details and care of merchandise. 05/2009 to 06/2010 Provided an
elevated customer experience to generate a loyal clientèle. Answered product questions
with up-to-date knowledge of sales and store promotions. Effectively communicated
with and supported sales, marketing and administrative teams on a daily basis.
Education
High School Diploma: 2007
Northwest Christian High School - 4710 Park Center Ave NE, Lacey, WA 98516
Bachelor ofScience: Criminal Justice , Current
Colorado Tech University - 435 N Chestnut St, Colorado Springs, CO80907