1. Kimberly Robinson
Dispatcher - WOW
Warrenville, SC
kimberlyrobinson446@gmail.com - 706-589-0882
Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure
the company's success.
Authorized to work in the US for any employer
WORK EXPERIENCE
Dispatcher
WOW - Augusta, GA - October 2014 to Present
Assist field technicians with provisioning cable, telephone and internet services.
* Troubleshoot failed commands and identify and communicate the resolution.
* Accurately document types of calls received for reporting and tracking purposes and give general guidance/
coaching to Customer Service Representative.
* Dispatch field technicians to customer premise under certain circumstances to ensure customer satisfaction.
* Provide customer education and in-depth troubleshooting for efficient, professional, and courteous resolution
focusing on customer satisfaction and retention.
* Accurately track all communication with the field operations teams.
Customer Service Representative
Sitel - Augusta, GA - February 2013 to February 2014
Made reasonable procedure exceptions to accommodate unusual customer requests.
* Provided accurate and appropriate information in response to customer inquiries.
* Demonstrated mastery of customer service call script within specified timeframes.
* Performed customer activations and troubleshooting within in a timely manner.
* Set up payment arrangements and processed payments on customer accounts.
TSQ-73 ADA Command & Control System Operator/Maintainer
US Army - Fort Hood, TX - May 2009 to November 2011
Supervises or inspects organizational maintenance on the AN/TSQ-73 Air Defense Command and Control
* System, IH Firing Section Equipment, IH High-powered Illuminator Radar, Missile Launching Section Control
Box, MOSC 24C40 or 24R40
* Provided technical guidance to units on PLL technical supply procedures and coordinates maintenance
calibration procedures within battalion
* Advised on system product improvement program (PIP) and monitored training.
* Monitored the Unit Readiness Report, and other maintenance related reports to include unit operational status
and the mechanical hydraulic, and electrical systems of the launcher, loader-transporter, and other systems
associated items and test equipment
* Established and maintained the on-the job training program for organizational mechanics IAW Soldier's
Manual Critical Tasks.
* Operated general purpose display control and communications stations
* Monitored display status panels and auxiliary readouts to ensure correct identity, designation, and
engagement of targets.
* Performed march order and emplacement
2. * Performed full range of maintenance on power supplies, communications equipment, general purpose
computer with associated buffers and peripheral devices; performs organizational
* Performed maintenance on tools, test equipment, and equipment shelter;
* Conducted system checks, detected, and corrected mechanical and electrical malfunctions
* Removed and replaced faulty assemblies and circuit cards;
* Provided technical guidance to lower grade personnel in accomplishment of duties; supervises on-the-job
training and all operation/repair activities of subordinate personnel.
* Certified fiber optic installer.
* Possess Secret Security Clearance
Customer Service Representative
Sitel - Augusta, GA - January 2008 to February 2009
Made reasonable procedure exceptions to accommodate unusual customer requests.
* Provided accurate and appropriate information in response to customer inquiries.
* Demonstrated mastery of customer service call script within specified timeframes.
* Performed customer activations and troubleshooting within in a timely manner.
* Set up payment arrangements and processed payments on customer accounts.
Cashier
Burger King - Aiken, SC - January 2007 to January 2008
Up-sold additional menu items, beverages and desserts to increase restaurant profits
* Recorded customer orders and repeated them back in a clear, understandable manner.
* Served fresh, hot food with a smile in a timely manner.
* Resolved guest complaints promptly and professionally.
* Served orders to customers at windows, counters and tables.
* Properly portioned and packaged take-out foods for customers.
* Carefully maintained sanitation, health and safety standards in all work areas.
Childcare Provider
Midland Valley Daycare - Bath, SC - November 2006 to January 2007
Organized activities that developed children's physical, emotional and social growth.
* Redirected children to encourage safe, positive behaviors.
* Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.
* Made nutritious snacks and meals for children.
EDUCATION
Criminal Justice
Central Texas College - Fort Hood, TX
2012
Diploma
Midland Valley High School - Graniteville, SC
2006
ADDITIONAL INFORMATION
Skills
MS Word MS Excel MS Outlook Lotus Note Data Entry
