1. Kimberly A. Heath
609 Jess Maynard Trl, Leander TX 78641
k_kessler85@yahoo.com 817-657-5568
Professional Representation ~ Outstanding Communication ~ Customer Service Excellence
Well-organized and versed in many facets of office administration. An energetic self starter with strong sense of dedication to
a job well done.
STRENGTHS
♦Self Disciplined ♦ Problem Solver/Trouble Shooter ♦
♦ Communication ♦ Telephone Etiquette ♦Multi Tasks ♦
♦Professional♦ Quick Learner ♦
HIGHLIGHTS
 Detail oriented employee with pleasant speaking voice.
 Serve as a liaison to match customers with the right staff professional or fulfill scheduling needs.
 Ability to manage multiple tasks without compromise to quality or productivity.
 Perform computer data processing in Excel, Word, Outlook, ect., daily office operations.
PROFESSIONAL EXPERIENCE
The University of Texas Austin, Austin, TX Jan 2015 – Current
Administrative Assistant, Human Resources, Benefits Department:
Supports the benefits team, manages assigned tasks to ensure timelines are met and improve workflow to
create efficient use of time. Starts the FMLA process and coordinates with benefits representative, Works
with retiring employees to ensure smooth transition. Answers phone calls, emails and fax line.
Texas Health Resources, Arlington, TX March 2012 – July 2014
SR HR Representative, Arlington Memorial Hospital, Human Resources:
On boarding Manager: Hires all employees and coordinates new hire process, processes data in
PeopleSoft and PeopleFluent. Support HR Director, Generalist and Recruiters. Assist with employee
issues. Completes employee file audits. Helps with New employee orientation and training.
Texas Health Resources, Arlington, TX June 2009 - March 2012
Insurance Verification, Patient Access Intake Center:
Verify patient insurance, and update if needed. Obtain authorizations for different procedures both scheduled and urgent.
Communicate with multiple insurance carriers and hospitals as well as management. Answer and transfer incoming phone
calls and train co-workers when needed.
Wellspan Health, Gettysburg Hospital, Gettysburg, PA June 2008 – Nov 2008
Patient Registration, Emergency Room Admissions:
Emergency room patient registration, update and enter patient information including insurance, breakdown and file patient
charts, admit patients from the ER to the hospital, answer and transfer phone calls, send out Doctor reports, collect/bill patient
co-pays.
Aascent Stair & Rail, Inc., Westminster, MD March 2005 – Nov 2007
Customer Service Representative:

2. Trucking Manager, assist accounting/collections, resolves customer problems in a timely manor,
helped with work instructions, trained new employees.
Bank of America, Colleyville, TX Jan 2004 – March 2005
Teller, Customer Service:
Handled cash transactions up to $10,000, opening and closing teller, helped with training new employees, advertising banking
products.
EDUCATION
Diploma 2004
Trinity High School, Euless, TX
Harrisburg Area Community College, Gettysburg PA
Tarrant County Community College, Hurst TX: Associates in Arts, May 2011