1. Kimarra Anne Patterson
(616)419-6018
kimarraapTG@gmail.com
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OBJECTIVE:
I am actively seeking and would greatly appreciate a career position utilizing office management and
customer service skills with an opportunity for advancement.
HIGHLIGHTS:
 General Office Clerk with strong Customer Service expertise.
 Can effectively run a front office and work alone or collaborate with others.
 Excellent communication with combined customer service skills.
 MOUS (Microsoft Office User specializing in Word, Excel, Access PowerPoint and Word Perfect
6.and higher.
 Multitask with a diverse and mufti-generational population. Office/Customer Service Skills.
 Present a positive and professional image an excellent assistance to the employer.
 Provide excellent customer service over the phone using a mufti -line phone system in an office
of several executives.
 Serve as receptionist and first point of contact for guest calling and entering the dept.
 Establish and promote customer service standards.
EXPERIENCE:
Above Beauty Supply/Jones Fashion 03/2010 to 09/2014
Store Assistant, Kentwood, MI
 On call fill-in person for CEO, Managed store in their absence answering phone taking messages
for three departments, collaborated with CEOS and other departments to effectively run the
store.
 Organized, maintained the store, greeted and assisted customers with product information.
 Assisted and organized with product demos, took inventory and looked up on POs cash register
and price tagged products.
 Ran POS System cash register and collected monies.
Self Employed (In Between Other Employment), 07/1990 to 04/2014
Personal Assistant, Metro Grand Rapids/Bogulusa/Waldorf, Mich/LA/MD
 Answered Phone, Took messages, Scheduled appointments, Assisted CEO in all areas of business
and office matters, Planned Outings, Ran Errands
World Victory Church International 09/2000 to 12/2001
Secretary, Wyoming, MI
 Collaborated with employer and speakers on reports and note taking and minutes.
 Prepared agenda at meetings and assisted employer in all areas of office and business ran
errands.
Grand Rapids Public Schools 09/1995 to 06/1996
Paraprofessional (On Call), Grand Rapids, MI
 Assisted Staff, Teachers and Students in all areas of education

2.  Corrected papers Ran Errands for staff and teachers, greeted and prepared students for class
assisted staff on playground graded papers.
 Collaborated with a diverse generation of staff, teachers, students and bus drivers
 Assisted the handicapped and disabled children of all ages.
Grand Rapids Community College 06/1990 to 09/1993
Administrative Assistant, Grand Rapids, MI
 Receptionist answering six (6) to eight (8) line phone systems
 Collaborated with Directors, Professors and Students of a diverse multi-generation of Personnel
and People in several offices of three (3) and more Directors assisted Directors in all areas of
office and business.
 Operated computers and typewriters with several Microsoft programs to create documents and
reports and schedules for all Staff Personnel(expertise in Data Entry and filing)
 Ran Front office in director’s presence and absence also operated office and business machines
to fill Directors demands.
 Sorted mail and filled personnel’s mail boxes
 Ran errands. Multitasked all areas of office and business at Administrative request.
EDUCATION & TRAINING
 BA General Studies In-Progress, Business Administration and Information Systems, Davenport
University/GRCC, Grand Rapids, 3-1/2
 Certificates, Computers/Furniture Production, Tassel M Tech, Grand Rapids, 1 year(s)
CERTIFICATES & LICENSES
 Peer Counselor(College), GRCC,
 Leadership(counseling), Sarah Johnson Ministries, MI